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Capability Development Manager Jobs in Waterloo, IA

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Establish goals and professional development plans. * Manage staffing, scheduling, workload ... Improve self-service capabilities and knowledge management. * Identify automation opportunities to ...

Bayer

Sr Area Gen Mgr ONC

Cedar Falls, IA

... our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're ... development; Oversee and coordinate appropriate allocation of specialized support resources (e.g ...

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All JobsCapability Development JobsCapability Development Manager JobsCapability Development Manager Jobs in Waterloo, IA

Capability Development Manager information

See Waterloo, IA salary details

$32.5K

$76.4K

$131.1K

How much do capability development manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for capability development manager in Waterloo, IA is $76,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $89,200.00 per year, depending on experience, location, and employer.

What does a capability development manager do?

A Capability Development Manager is responsible for identifying, developing, and implementing programs that enhance the skills and competencies of an organization's workforce. They assess current capabilities, analyze business needs, and design training or development initiatives to close skill gaps. Their work ensures that employees are equipped to meet current and future business objectives, contributing to the organization's overall growth and competitiveness.

What are the key skills and qualifications needed to thrive as a capability development manager?

To thrive as a Capability Development Manager, you need expertise in learning and development strategy, project management, and organizational change, typically supported by a degree in HR, business, or a related field. Familiarity with learning management systems (LMS), training needs analysis tools, and relevant certifications such as CIPD or ATD is highly valuable. Excellent communication, leadership, and stakeholder management skills help drive engagement and effective collaboration. These skills ensure that workforce capabilities align with organizational goals, fostering growth and competitive advantage.

How does a capability development manager typically collaborate with other departments to drive organizational growth?

A Capability Development Manager works closely with leaders from various departments such as HR, operations, and business units to identify skill gaps and align development initiatives with organizational goals. They facilitate cross-functional workshops, coordinate training programs, and ensure that learning solutions are tailored to the specific needs of each team. This collaborative approach not only supports employee growth but also helps drive overall business performance by ensuring that the workforce is equipped with the necessary skills to meet strategic objectives.

What is the difference between Capability Development Manager vs Learning and Development Specialist?

AspectCapability Development ManagerLearning and Development Specialist
CredentialsOften requires a bachelor's degree in HR, Business, or related field; certifications like CPLP or ATD are commonTypically holds a degree in HR, Education, or related; certifications like CPLP or ATD are also common
Work EnvironmentStrategic focus on organizational capabilities, working with leadership to develop skills at a broad levelOperational focus on delivering training programs, workshops, and learning initiatives
Employer & Industry UsageUsed across corporate sectors to enhance workforce capabilitiesCommon in HR departments, training firms, and corporate learning teams

The Capability Development Manager focuses on strategic planning and organizational growth by developing workforce capabilities, while the Learning and Development Specialist concentrates on implementing specific training programs to improve employee skills. Both roles require similar credentials but differ in scope and focus.

What is the role of a capability development manager?

A capability development manager is responsible for identifying skill gaps within an organization and designing training programs to enhance employee capabilities. They often collaborate with HR and leadership to align development initiatives with business goals and may utilize tools like learning management systems. The role requires strong project management and communication skills to ensure effective implementation of development strategies.

What job categories do people searching Capability Development Manager jobs in Waterloo, IA look for?

The top searched job categories for Capability Development Manager jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Capability Development Manager jobs?

Cities near Waterloo, IA with the most Capability Development Manager job openings:

Capability Development Manager jobs near you
Infographic showing various Capability Development Manager job openings in Waterloo, IA as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $76,358 per year, or $36.7 per hour.

Help Desk Manager

CPM Holdings, Inc.

Waterloo, IA • On-site

Full-time

Medical, Dental, Retirement

Re-posted 20 days ago

Job description

IT Help Desk Manager
Department: Information Technology
Reports To: Vice President of Information Technology
Location: Waterloo, Iowa
Work Arrangement: Full-Time, On-Site
FLSA Status: ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support services. This position oversees daily Service Desk operations, develops Help Desk personnel, manages service performance, and ensures Service Level Agreements (SLAs) are achieved.
This is a full-time, on-site leadership position based in Waterloo, Iowa. The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business leadership. The role supports employees across North America, Europe, Asia, and other global locations.Leadership
  • Lead, coach, and develop the global IT Help Desk team.
  • Conduct one-on-one meetings, coaching sessions, and annual performance evaluations.
  • Establish goals and professional development plans.
  • Manage staffing, scheduling, workload balancing, vacation planning, and team coverage.
  • Develop, maintain, and administer the Help Desk on-call rotation, ensuring equitable after-hours coverage.
  • Interview, hire, onboard, and train Help Desk employees.
  • Develop annual departmental goals, operating metrics, and continuous improvement initiatives aligned with the IT strategic plan.
Service Desk Operations
  • Manage daily operations within ServiceDesk Plus.
  • Monitor ticket queues and workload distribution.
  • Coordinate after-hours support and maintain the on-call schedule.
  • Ensure timely escalations to Infrastructure, Applications, Information Security, and vendors.
  • Develop and maintain Help Desk procedures, workflows, and knowledge articles.
  • Ensure support requests are resolved in accordance with established service levels.
Service Level Management
  • Own and improve SLA compliance, first response time, resolution time, first contact resolution, backlog, aging tickets, reopened tickets, technician productivity, and customer satisfaction.
  • Review performance regularly and implement corrective actions.
Reporting & Analytics
  • Prepare weekly and monthly KPI dashboards and operational reports for IT leadership.
  • Present trends, recommendations, and improvement initiatives.
Customer Experience
  • Deliver exceptional customer service.
  • Manage escalated issues through resolution.
  • Support executive and VIP users when required.
Continuous Improvement
  • Identify recurring issues and permanent solutions.
  • Improve self-service capabilities and knowledge management.
  • Identify automation opportunities to reduce ticket volume.
  • Promote ITIL best practices.
Cybersecurity & Compliance
  • Ensure Help Desk staff follow cybersecurity policies.
  • Support internal and external audits.
  • Partner with Information Security to maintain compliance.
Asset & Endpoint Management
  • Support computer lifecycle management, hardware deployments, Windows upgrades, imaging, mobile device support, inventory accuracy, and endpoint lifecycle planning.
Vendor Management
  • Coordinate with hardware, software, telecommunications, and managed service providers.
Required Qualifications
  • Minimum 10 years of progressive IT Help Desk or Service Desk experience.
  • Minimum 2 years of experience managing or supervising an IT Help Desk or Service Desk team.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent military education, technical training, and relevant military leadership or information technology experience will be considered in lieu of some or all formal education requirements.
  • Experience managing enterprise IT support operations.
  • Strong understanding of IT service management principles (ITIL preferred).
  • Experience with ITSM platforms (ServiceDesk Plus preferred).
  • Strong Microsoft 365, Windows, Active Directory, and endpoint management knowledge.
  • Excellent leadership, communication, organizational, and problem-solving skills.
Preferred Qualifications
  • ITIL Foundation Certification.
  • Microsoft and CompTIA certifications.
  • Experience supporting manufacturing environments.
  • Experience leading Help Desk operations across multiple locations or global organizations.
  • Experience with Power BI, Microsoft Intune, SmartDeploy, or similar technologies.
Technical Skills
  • Windows 10/11, Microsoft 365, Active Directory/Entra ID, ServiceDesk Plus, Intune, SmartDeploy, PowerShell, SharePoint, Microsoft Teams, VPN technologies, endpoint security solutions, and remote support tools.
What Success Looks Like – First 90 Days
  • Build relationships with staff and IT leadership.
  • Evaluate current support processes and establish KPI reporting.
  • Improve documentation and knowledge articles.
  • Implement an effective on-call rotation process.
  • Present a 12-month operational improvement roadmap.
Additional InformationCPM values diverse educational and professional backgrounds. Relevant military education, technical training, certifications, and leadership experience are valued and will be considered alongside traditional academic and civilian experience when evaluating qualified candidates.
 

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

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