Capability Development Manager Jobs in Jacksonville, FL

Job Description

Job Description Summary

Lead the Americas Securities Processing Professional Services practice, ensuring successful client onboarding and delivery of large, strategic implementations. This role drives customer success, revenue growth, and practice readiness while ensuring engagements meet client needs, business requirements, and future growth objectives. The leader will manage complex, highvalue programs and accelerate realization of contracted revenue (RUC) across Securities Processing clients

General Duties & Responsibilities

Practice Leadership & Strategy

• Build and lead the Americas Securities Processing consulting practice to deliver against the business plan and meet FIS growth objectives.
• Drive practice strategy for onboarding, delivery excellence, and capability development across Phase3, PTP, and related Securities Processing solutions.
• Ensure alignment with global PS leadership to maintain consistent methods, reusable delivery assets, and standardized implementation practices.

Client Onboarding & Strategic Engagement Delivery

• Lead delivery of large, strategic, and complex client engagements in the Americas
• Oversee all aspects of client onboarding, ensuring smooth discovery, design, implementation, and golive readiness.
• Accelerate and safeguard revenue recognition through proactive delivery governance and issue resolution.

Revenue, & Business Management

• Ensure revenue meets or exceeds plan through effective utilization, proactive sales partnership, and predictable delivery execution.
• Communicate performance metrics, risks, and outlooks to senior leadership.

Team Leadership & Talent Development

• Manage consulting personnel including staffing decisions, coaching, performance management, career planning, and succession planning.
• Attract, develop, and retain top talent to meet growing practice demands.
• Ensure consulting resources maintain strong expertise in Phase3, PTP, data migration, integrations, and regulatory workflows.

Execution Excellence & Governance

• Ensure engagement governance across all Americas projects with strong planning, RAID discipline, executive updates, and early risk escalation.
• Drive consistent use of project delivery toolkits, reusable artifacts, and standard methodologies across engagements.
• Maintain strong relationships with key executives and stakeholders at client organizations, ensuring high satisfaction and repeat business.

Collaboration Across Practices

• Work with global Consulting Practice Managers to match the right resources to the right engagements and support crossregional delivery needs.

Other Requirements

• Willingness to travel 30-50% (or as needed).
• Other duties as assigned

General Knowledge, Skills & Abilities

• Strong leadership, teambuilding, and organizational capabilities.
• Proven ability to manage complex, multistakeholder financial technology implementations.
• Understanding of Back office processing preferably securities processing, regulatory requirements, and brokerdealer workflows.
• Clear and concise verbal and written communication skills, including executivelevel presentations.
• Ability to manage multiple priorities and maintain composure under pressure.
• Strong analytical, problemsolving, negotiation, and stakeholdermanagement skills.
• High integrity, sound judgment, and commitment to continuous improvement.
• Relevant project management or industry certifications preferred (e.g., PMP, FINRA, Agile)

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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