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Call Transfer Jobs in Tennessee (NOW HIRING)

Varite

Call Center Representative

Lewisburg, TN · On-site

$14.75 - $18.25/hr

Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are ... Document all call information according to standard operating procedures * Entering accurate ...

Butler America

CSR / Call Center Rep

Lewisburg, TN · On-site

$15 - $17/hr

CSR / Call Center Rep Location: Lewisburg, TN (37091) Job ID: #73121 Pay Range: $15-17 Schedule ... Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are ...

UHS

CALL CENTER SPECIALIST

Brentwood, TN · On-site

$15.75 - $19.75/hr

Answers phone calls promptly and transfers to the correct party per current procedures. * Documents caller interactions in MS4 and/or current software. * Manages high call volumes effectively while ...

Universal Health Services

CALL CENTER SPECIALIST

Brentwood, TN · On-site

$15.75 - $19.75/hr

Answers phone calls promptly and transfers to the correct party per current procedures. * Documents caller interactions in MS4 and/or current software. * Manages high call volumes effectively while ...

UHS

CALL CENTER SPECIALIST

Brentwood, TN · On-site

$15.75 - $19.75/hr

Answers phone calls promptly and transfers to the correct party per current procedures. * Documents caller interactions in MS4 and/or current software. * Manages high call volumes effectively while ...

7 Insurance

Call Center Agent

Knoxville, TN · On-site

$17/hr

... transfers, and check cashing. Accurately receive, inspect, and verify cash and negotiable ... First call resolution by taking ownership of member issues and problems by either resolving them ...

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Call Transfer information

What is a call transfer?

A Call Transfer job involves answering incoming calls and redirecting them to the appropriate department, representative, or external contact. The role requires strong communication skills and the ability to quickly assess caller needs. Agents may work in customer service, sales, or technical support environments, ensuring smooth call transitions. Excellent multitasking and problem-solving abilities are essential for handling high call volumes efficiently.

What are the key skills and qualifications needed to thrive in the call transfer position?

To thrive as a Call Transfer specialist, you need strong verbal communication, active listening, and attention to detail, typically with a high school diploma or equivalent. Familiarity with call center software, multi-line phone systems, and customer relationship management (CRM) platforms is often required. Patience, professionalism, and a customer-service mindset are soft skills that help you excel in this role. These abilities are crucial for ensuring accurate call routing, maintaining customer satisfaction, and supporting smooth operations in fast-paced contact center environments.

What are the typical challenges someone might face as a call transfer specialist?

As a Call Transfer specialist, you may encounter high call volumes, difficult callers, and the need to quickly understand and route inquiries to the appropriate departments. Multitasking is often required, as you'll manage multiple systems and ensure each caller’s information is accurately recorded for seamless handoffs. Working under time pressure while maintaining a positive and professional attitude can be demanding, but you are supported by supervisors and team resources. Over time, you’ll gain valuable communication and problem-solving skills, which can open up further opportunities in customer service, team leadership, or specialized support roles.

How do you do a call transfer?

A call transfer in a call transfer role involves connecting an ongoing call to another person or department. To do this, you typically place the caller on hold, dial the recipient, and then complete the transfer by merging the calls or hanging up after the transfer is accepted. Using phone system features like transfer buttons or software tools can streamline this process and ensure a smooth handoff.

What are the most commonly searched types of Call Transfer jobs in Tennessee?

The most popular types of Call Transfer jobs in Tennessee are:

What are popular job titles related to Call Transfer jobs in Tennessee?

For Call Transfer jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Call Transfer jobs in Tennessee look for?

The top searched job categories for Call Transfer jobs in Tennessee are:

Call Transfer jobs near you
Infographic showing various Call Transfer job openings in Tennessee as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 14% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Transfer Specialist

Knoxville, TN • On-site

Service Corporation International
See more jobs at Service Corporation Internationalexternal

Full-time

Re-posted 16 days ago

Service Corporation International rating

6.4

Company rating: 6.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

Job description

Our associates celebrate lives. We celebrate our associates.
The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to ensure processes and procedures remain in compliance. Safely and courteously drive company owned vehicles. Maintains company vehicles cleanliness. Professional appearance and business suit required when in contact with families; casual attire for vehicle maintenance.
JOB RESPONSIBILITIES
Transfers
  • Safely drives company owned professional vehicles to perform "first call" transfer of deceased in accordance with local and state/provincial laws as well as company policies and procedures. Follows processes for chain-of-custody, paperwork, and deceased identification
  • Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
  • For home transfers, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in transferring soiled garments, bedding, or other materials; leaves a warm and courteous first impression
  • Enters deceased event information into proprietary software according to company procedures
  • Transports caskets to airports, care centers, or funeral homes; assists with moving caskets

Vehicle Maintenance
  • Washes, vacuums, and cleans vehicles ensuring vehicle is presentable
  • Fuels vehicles as necessary
  • Follows safety guidelines and expenditure processes
  • Maintains personal protective and transfer supplies in vehicles including cleaning products
  • Identifies vehicle engine or operating issues to management; drives vehicles for repair or inspection

minimum Requirements
Education
  • High School Diploma or equivalent

Licenses
  • Current state/province issued driver's license with an acceptable driving record

Experience
  • At least one (1) year work experience as a courier, driver; with direct customer interaction strongly preferred

Knowledge, Skills and Abilities
  • Ability work schedule to support business needs including weekends and nights
  • Ability to work on-call weekends, nights and holidays rotation
  • Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds
  • Ability to drive in hazardous, heavy traffic, and weather conditions
  • Basic computer skills required

WORK CONDITIONS
Work Environment
  • Work indoors and or outdoors during all seasons and weather conditions
  • Local and/or multiple location traveling required
  • Comply with Field dress code policy

Work Postures
  • Frequent, continuous periods of time standing, up 6 hours per day
  • Climbing stairs to access buildings frequently

Physical Demands
  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
  • Lifting, pushing, pulling up to 75 pounds

Work Hours
  • Working beyond "standard" hours as the need arises
  • Local travel up to 100% using company vehicle

Postal Code: 37920
Category (Portal Searching): Operations
Job Location: US-TN - Knoxville

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