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Call Monitoring Jobs in Decatur, GA (NOW HIRING)

Reliable Heating & Air

Call Center Manager

Kennesaw, GA · On-site

Monitor call analytics (volumes, wait times, service levels) to maintain operational targets. * Develop and present all required phone system data and metric reports accurately and on time. * Ensure ...

thryvlgbt

Call Center Manager

Atlanta, GA

Monitor and analyze call center performance metrics to identify areas for improvement * Ensure compliance with company policies and procedures * Provide coaching and training to call center ...

MarketSource inc

QA Coordinator

Alpharetta, GA · On-site

Call Monitoring & Evaluation: Monitor and evaluate inbound and outbound calls to assess compliance, service quality, accuracy, and adherence to scripts and policies. Use standard scorecards to rate ...

MarketSource inc

QA Coordinator

Alpharetta, GA · On-site

Call Monitoring & Evaluation: Monitor and evaluate inbound and outbound calls to assess compliance, service quality, accuracy, and adherence to scripts and policies. Use standard scorecards to rate ...

MarketSource inc

QA Coordinator

Alpharetta, GA · On-site

Call Monitoring & Evaluation: Monitor and evaluate inbound and outbound calls to assess compliance, service quality, accuracy, and adherence to scripts and policies. Use standard scorecards to rate ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Decatur, GA

Call Monitoring information

See Decatur, GA salary details

$10

$17

$24

How much do call monitoring jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for call monitoring in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as experienced consultants, senior executives, or certain freelance professionals like surgeons or legal experts. These positions typically require advanced skills, significant experience, or certifications, and may involve high-pressure environments or independent contracting. Such earnings are usually associated with top-tier consulting, legal, medical, or executive roles rather than standard employment.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make $2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires full-time employment, high call volume, and experience in quality assurance or customer service. Some positions offer performance-based bonuses or commissions, but reaching this income level often involves working multiple shifts or advanced skills in communication and software tools.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What is the role of call monitoring?

Call monitoring is a job function where employees listen to and evaluate phone calls to ensure quality, compliance, and customer satisfaction. It involves assessing communication skills, adherence to scripts, and service standards, often using call recording and monitoring tools. This process helps improve training and maintain service consistency.

What job makes $10,000 a month without a degree?

In call monitoring roles, high earnings of $10,000 or more per month are uncommon without specialized skills or experience. Typically, such income levels are associated with sales, real estate, or entrepreneurial ventures that do not require formal degrees but rely on performance, negotiation skills, and industry knowledge.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are popular job titles related to Call Monitoring jobs in Decatur, GA? For Call Monitoring jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Decatur, GA look for? The top searched job categories for Call Monitoring jobs in Decatur, GA are:
Call Monitoring jobs near you
Inside Sales Call Center Supervisor - On-Site Only

Inside Sales Call Center Supervisor - On-Site Only

Global Electronic Services

Atlanta, GA • On-site

Urgent

$55K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Buford, GA | Full-Time | In Office

Global Electronic Services is seeking an experienced Outbound Call Center Sales Manager to lead, coach, and develop our outbound sales team.

This is a highly hands-on leadership position. We are not looking for a manager who sits in an office reviewing reports. We need a floor leader who actively monitors live calls, coaches agents in real time, maintains accountability, drives performance, and creates a high-energy sales environment.

The ideal candidate comes from an outbound call center, inside sales, contact center, or telesales leadership background and has experience managing agent performance through direct observation, call monitoring, quality assurance, and coaching.

What You'll Do

  • Lead a team of outbound sales representatives in a fast-paced call center environment
  • Walk the sales floor throughout the day monitoring activity and engagement
  • Listen to live calls and provide real-time coaching and feedback
  • Conduct side-by-side training and call reviews
  • Monitor call quality, customer interactions, and sales effectiveness
  • Drive key performance indicators including:
    • Call volume
    • Talk time
    • Conversion rates
    • Follow-up activity
    • Attendance
    • Agent productivity
  • Identify performance gaps and implement coaching plans
  • Conduct one-on-one coaching sessions and team training meetings
  • Assist with onboarding and development of new sales agents
  • Handle escalated customer situations when necessary
  • Maintain a positive, energetic, and accountability-driven culture
  • Work closely with leadership to improve call center performance and sales results

Required Qualifications

  • 5+ years of outbound call center leadership experience
  • Experience supervising sales agents in a call center environment
  • Strong background in call monitoring, quality assurance, and agent coaching
  • Experience managing KPIs and performance metrics
  • Ability to conduct live call coaching and side-by-side training
  • Proven track record improving team productivity and sales performance
  • Strong communication, leadership, and motivational skills
  • Comfortable working on the call center floor throughout the day

Preferred Experience

  • Inside sales management
  • Contact center operations
  • Telesales leadership
  • Call center quality assurance
  • Sales coaching and training
  • Workforce management

What We Offer

  • Competitive compensation
  • Benefits package
  • Stable company with 25+ years of success
  • Growth opportunities
  • Supportive leadership team
  • Opportunity to build and lead a high-performing outbound sales operation

Company Description

About Global Electronic Services
Founded in 2000, Global Electronic Services proudly celebrates 26 years of excellence. We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial electronic equipment.
With two state-of-the-art repair facilities—our headquarters in Buford, Georgia, and a second location in Euless, Texas—we deliver industry-leading repair solutions and fast turnaround times that help keep operations running smoothly.
Learn more about our capabilities by taking a virtual tour of our facilities on our YouTube channel, or explore our company brochure and website for videos highlighting our expertise across a wide range of industrial technologies.