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Call Monitoring Jobs in Decatur, GA (NOW HIRING)

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

Monitor patient meal orders and notify the appropriate clinical dietitian of skipped meals or ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

Monitor patient meal orders and notify the appropriate clinical dietitian of skipped meals or ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

$18 - $21.93/hr

The Call Center Associate serves as the primary point of contact for patients and patient families ... Monitor patient meal orders and notify the appropriate clinical dietitian of skipped meals or ...

Emory Healthcare

Call Center Associate

Tucker, GA

Monitor patient meal orders and notify the appropriate clinical dietitian of skipped meals or ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

Emory Healthcare

Call Center Associate

Tucker, GA

Monitor patient meal orders and notify the appropriate clinical dietitian of skipped meals or ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

Emory Healthcare

Job Call Center Associate

Atlanta, GA · On-site

Monitor patient meal orders and notify the appropriate clinical dietitian of skipped meals or ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

Ryder

Call Center Representative I

Roswell, GA

$18/hr

All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews Additional Responsibilities * Performs other ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Decatur, GA

Call Monitoring information

See Decatur, GA salary details

$10

$17

$24

How much do call monitoring jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for call monitoring in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as experienced consultants, senior executives, or certain freelance professionals like surgeons or legal experts. These positions typically require advanced skills, significant experience, or certifications, and may involve high-pressure environments or independent contracting. Such earnings are usually associated with top-tier consulting, legal, medical, or executive roles rather than standard employment.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make $2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires full-time employment, high call volume, and experience in quality assurance or customer service. Some positions offer performance-based bonuses or commissions, but reaching this income level often involves working multiple shifts or advanced skills in communication and software tools.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What is the role of call monitoring?

Call monitoring is a job function where employees listen to and evaluate phone calls to ensure quality, compliance, and customer satisfaction. It involves assessing communication skills, adherence to scripts, and service standards, often using call recording and monitoring tools. This process helps improve training and maintain service consistency.

What job makes $10,000 a month without a degree?

In call monitoring roles, high earnings of $10,000 or more per month are uncommon without specialized skills or experience. Typically, such income levels are associated with sales, real estate, or entrepreneurial ventures that do not require formal degrees but rely on performance, negotiation skills, and industry knowledge.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are popular job titles related to Call Monitoring jobs in Decatur, GA? For Call Monitoring jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Decatur, GA look for? The top searched job categories for Call Monitoring jobs in Decatur, GA are:
Call Monitoring jobs near you

Customer service representative

Ova Technologies

Alpharetta, GA • On-site

$15.50 - $21.25/hr

Other

Posted 3 days ago

Job description

Customer Service Representative (CSR)

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support through various communication channels, resolving customer inquiries and complaints, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for helping customers.

Key Responsibilities
  • Respond to customer inquiries via phone, email, chat, and social media platforms
  • Provide accurate and timely information about products, services, and policies
  • Handle customer complaints and concerns with empathy and professionalism
  • Escalate complex issues to appropriate departments or supervisors when necessary
  • Follow up with customers to ensure their issues are resolved satisfactorily
  • Maintain a positive and helpful attitude in all customer interactions
  • Troubleshoot and resolve customer issues related to products or services
  • Guide customers through step-by-step solutions for common problems
  • Process returns, exchanges, and refunds according to company policies
  • Assist customers with account management, billing inquiries, and payment processing
  • Provide technical support for digital products and online services
  • Document customer interactions and resolutions in the CRM system
  • Process customer orders and track order status
  • Assist with order modifications, cancellations, and shipping inquiries
  • Help customers create and manage their accounts
  • Update customer information and preferences in the database
  • Process payments and handle billing inquiries
  • Coordinate with shipping and logistics teams for delivery updates
  • Maintain comprehensive knowledge of company products and services
  • Provide product recommendations based on customer needs
  • Assist with upselling and cross-selling opportunities when appropriate
  • Stay updated on new products, features, and company policies
  • Participate in product training sessions and knowledge sharing
  • Share customer feedback and insights with the product development team
  • Ensure all customer interactions meet quality standards
  • Document customer issues, resolutions, and feedback accurately
  • Follow established procedures and guidelines for customer service
  • Maintain confidentiality of customer information
  • Participate in quality monitoring and coaching sessions
  • Contribute to the knowledge base and FAQ documentation
  • Collaborate with team members to share best practices and solutions
  • Assist colleagues during high-volume periods or complex situations
  • Participate in team meetings and training sessions
  • Share customer insights and trends with management
  • Support new team members through mentoring and guidance
  • Contribute to team goals and performance metrics
Required Qualifications
  • High school diploma or equivalent required
  • Associate's degree in Business, Communications, or related field preferred
  • Customer service certification or training is a plus
  • 1-2 years of customer service experience in a professional environment
  • Experience in call center, retail, or service industry preferred
  • Experience with CRM systems and customer service software
  • Multilingual abilities (especially Spanish) are highly desirable
Technical Skills
  • Phone Systems: Experience with call center phone systems and headsets
  • Email Platforms: Proficiency with email management and response systems
  • Chat Software: Experience with live chat platforms and messaging tools
  • Social Media: Familiarity with social media customer service platforms
  • CRM Systems: Experience with Salesforce, Zendesk, or similar CRM platforms
  • Microsoft Office: Proficiency in Word, Excel, and Outlook
  • Typing Speed: Minimum 40 WPM with high accuracy
  • Internet Navigation: Strong web browsing and research skills
  • Database Management: Ability to navigate and update customer databases
  • Troubleshooting: Basic technical problem-solving abilities
  • Communication: Excellent verbal and written communication skills
  • Active Listening: Ability to understand and address customer needs
  • Empathy: Strong emotional intelligence and customer empathy
  • Problem Solving: Analytical thinking and creative solution development
  • Patience: Ability to remain calm under pressure and with difficult customers
  • Adaptability: Flexibility to handle changing priorities and situations
Preferred Qualifications
  • Experience with specific industry software and tools
  • Knowledge of e-commerce platforms and online ordering systems
  • Familiarity with payment processing systems and security protocols
  • Experience with quality assurance and call monitoring systems
  • Understanding of data privacy and security regulations
  • Experience in specific industries (Retail, Healthcare, Technology, etc.)
  • Understanding of industry-specific customer service challenges
  • Knowledge of regulatory compliance requirements
  • Familiarity with industry best practices and standards

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