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Call Monitoring Jobs in Decatur, GA (NOW HIRING)

Ryder

Call Center Representative I

Atlanta, GA · On-site

$18/hr

All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews Additional Responsibilities * Performs other ...

Axon

Director, Technical Support

Atlanta, GA

Analyze and understand customer needs based on survey feedback, call monitoring and LLM analysis * Demonstrate excellent project management skills and partner with internal groups including Customer ...

Axon

Director, Technical Support

Atlanta, GA · On-site

Analyze and understand customer needs based on survey feedback, call monitoring and LLM analysis * Demonstrate excellent project management skills and partner with internal groups including Customer ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Decatur, GA

Call Monitoring information

See Decatur, GA salary details

$10

$17

$24

How much do call monitoring jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for call monitoring in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as experienced consultants, senior executives, or certain freelance professionals like surgeons or legal experts. These positions typically require advanced skills, significant experience, or certifications, and may involve high-pressure environments or independent contracting. Such earnings are usually associated with top-tier consulting, legal, medical, or executive roles rather than standard employment.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make $2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires full-time employment, high call volume, and experience in quality assurance or customer service. Some positions offer performance-based bonuses or commissions, but reaching this income level often involves working multiple shifts or advanced skills in communication and software tools.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What is the role of call monitoring?

Call monitoring is a job function where employees listen to and evaluate phone calls to ensure quality, compliance, and customer satisfaction. It involves assessing communication skills, adherence to scripts, and service standards, often using call recording and monitoring tools. This process helps improve training and maintain service consistency.

What job makes $10,000 a month without a degree?

In call monitoring roles, high earnings of $10,000 or more per month are uncommon without specialized skills or experience. Typically, such income levels are associated with sales, real estate, or entrepreneurial ventures that do not require formal degrees but rely on performance, negotiation skills, and industry knowledge.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are popular job titles related to Call Monitoring jobs in Decatur, GA? For Call Monitoring jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Decatur, GA look for? The top searched job categories for Call Monitoring jobs in Decatur, GA are:
Call Monitoring jobs near you
Call Center Representative I

Call Center Representative I

Ryder

Atlanta, GA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Ryder rating

7.1

Company rating: 7.1 out of 10

Based on 498 frontline employees who took The Breakroom Quiz

192nd of 344 rated logistics

Job description

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.

Job Description:

Summary

The Ryder Assist Now team provides an efficient way to retrieve answers to customers' questions or resolve any issues. Your agents, not the customer, will find the correct information and connect with the right people to get precise answers. Our mission is to provide an exceptional customer experience with every interaction. Our purpose is to build customer loyalty through effortless service experience.

Prefer those that have Accounting/Billing/Invoice experience

Pay is $18.00/hr.

Monday - Friday, must be open to working an 8 hour shift between the hours of 8:00am - 8:00pm

Interviews will be in Alpharetta, GA

3 weeks of hybrid training will be onsite in Alpharetta, GA - After training you will work remote

Start date is July 27, 2026


Essential Functions

  • CUSTOMER SERVICE:
    Assist customers who are experiencing a vehicle breakdown
    Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
    Improve the quality and consistency of customer communications and ensure customer's expectations are met
    Drive improvement of Customer Satisfaction Index (CSI) scores
  • WORK FLOW MANAGEMENT:
    Enhance service productivity by identifying available resources through effectively following shift scheduling including scheduled breaks and lunch times
    Coordinate with on-call technicians, rental counter team, and the customer's drivers and dispatch teams to identify repair requirements and available substitute units
    Coordinate outside repair with vendors and customers
  • ADMINISTRATIVE:
    Effectively handle all incoming calls and follow up calls
    Process customer service requests on a variety of topics for our customers. Assist with questions related to billing, warranty, compliance paperwork, and etc...
    All calls are monitored for Quality Assurance purposes and Call Center Customer Service Representatives will be required to participate in QA reviews


Additional Responsibilities

  • Performs other duties as assigned
  • Contribute to making the call center a great place to work
  • Display a courteous and positive attitude daily
  • The call center is a 24/7 operation, must have the ability to work 2nd/3rd shift, weekend and holidays


Skills and Abilities

  • Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown
  • Strong verbal and written communication skills
  • Capable of multi-tasking, highly organized, with excellent time management skills
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors, managers, directors, etc.)
  • Ability to work independently and as a member of a team
  • Detail oriented with excellent follow-up practices
  • Apply effective phone skills
  • Ability to work in a fast paced environment with occasional process changes.
    Embrace change and growth as the call center is growing at a rapid pace.


Qualifications

  • H.S. diploma/GED required
  • Three (3) years or more in Customer Service with issues resolution required


Travel
None
DOT Regulated
No

#LI-post #INDexempt #FB

#LI-JJ

Job Category

Customer Service

Our Culture & Commitment:

At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.


Your Voice. Your Success. The Future We Build Together.



Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range:

$18.00

Maximum Pay Range:

$18.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application throughwww.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder atcareers@ryder.comor800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.

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