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Call Monitoring Jobs in Texas (NOW HIRING)

The Results Companies

Supervisor

Paris, TX

Conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the levels of customer service that is required. * Ensure that agents have working equipment and ...

Baylor Scott & White Health

Supv Access Services

Plano, TX · On-site

  • Medical

  • Retirement

  • PTO

Performs call monitoring, coaching, training, and feedback and disciplining. Coaches, counsels and motivates employees. * Serves as a role model for staff in maintaining effective communication. This ...

BYOT Auto Parts

Car Buyer/Call Center Operations Manager

Waco, TX · On-site

$45K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

This role involves managing a team of call center car buyers, monitoring and improving KPIs, and driving the success of our vehicle acquisition efforts. The ideal candidate will be a strategic leader ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Texas

Call Monitoring information

See Texas salary details

$10

$16

$23

How much do call monitoring jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call monitoring in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded or live calls, provide feedback, and may use call center software to track performance metrics. This role helps improve communication skills and maintain company policies.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What are the most commonly searched types of Call Monitoring jobs in Texas?

The most popular types of Call Monitoring jobs in Texas are:

What are popular job titles related to Call Monitoring jobs in Texas?

For Call Monitoring jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Call Monitoring jobs in Texas look for?

The top searched job categories for Call Monitoring jobs in Texas are:

What cities in Texas are hiring for Call Monitoring jobs?

Cities in Texas with the most Call Monitoring job openings:

Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Texas as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Call Center Representative

Cook Children's Health Care System

Fort Worth, TX • On-site

$15.25 - $19.25/hr

Other

Posted 5 days ago

Cook Children's Health Care System rating

7.9

Company rating: 7.9 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

107th of 887 rated healthcare providers

Job description

The Call Center Representative (CSR) is responsible for providing information both verbally and in writing that is accurate and professional to clinicians, staff, patients, their family and the general public on behalf of various hospital departments and physician offices in a 24x7 environment. Communication may include telephone, e-mail, chat, and/or other methods. Representative may be responsible for monitoring life safety equipment and alarms -- and responding via the appropriate protocol (e.g. overhead paging, alpha/numeric paging, telephone call, etc.). Representative must be computer literate with the ability to multitask and learn multiple software applications. Collaboration with IT groups and hospital departments is critical for success in this position.
Schedule:
Sun
Mon
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1:30P-10:00
12:30P-10:00P
12:30P-9:00P
OFF
12:30P-9:00P
12:30P-9:00P
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Qualifications:
  • High School diploma or GED required.
  • One-two years of previous Call Center experience required.
  • Preferred experience includes Bilingual (English/Spanish) and prior Level I Help Desk experience along with troubleshooting and probing skills.
  • Excellent communication skills required with a strong command of the English language (bilingual preferred).
  • Outstanding listening and problem-solving abilities.
  • Must be able to multi-task under stress.
  • Must have above average problem resolution and follow-up skills.
  • A certain degree of creativity and latitude required while resolving unusual or adverse situations and dealing with difficult customers with diplomacy and understanding, making sound decisions based on available facts.
  • Ability to effectively deal with stress, work varying shifts, holidays, week-ends and overtime as required in a 24x7 working environment.
  • Must be able to type a minimum of 30 WPM.
  • Must be able to effectively work with technology (PC / Laptop / Scripting System / etc.) and have a demonstrable ability to use technology.
  • Experience working in a Healthcare environment is preferred.
  • Prefer A+, ITIL, STI, CIAC, ATSI or comparable.

What Cook Children's Health Care System employees say

Pay

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About Cook Children's Health Care System

Sourced by ZipRecruiter

Cook Children's Health Care System, based in Fort Worth, Texas, operates in the healthcare industry with a primary focus on pediatric health services. Established in 1918, the system has been committed to improving the health of children through the prevention and treatment of childhood diseases. This integrated pediatric healthcare system includes a medical center, physician network, home health company, research institute, and a health plan. At the core of its operations is the mission to 'Improve the Health of Every Child' in its community, reflecting its commitment to providing quality care, research, education, and prevention and wellness services.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Fort Worth, TX, US

Year founded

1918

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