ZipRecruiter

Log In

1

Call Monitoring Jobs in Texas (NOW HIRING)

next page

Showing results 1-20

All JobsCall Monitoring JobsCall Monitoring Jobs in Texas

Call Monitoring information

See Texas salary details

$10

$16

$23

How much do call monitoring jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for call monitoring in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Call monitoring involves listening to and evaluating customer service calls, which can suit overthinkers who enjoy attention to detail and analysis. The role requires strong listening skills, patience, and the ability to focus on specific aspects of conversations, often in a quiet environment. It can be a good fit for those who prefer structured tasks and clear guidelines.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make 2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and gaining experience or specialized skills such as quality assurance, coaching, or advanced software knowledge. Some positions offer performance-based bonuses or higher pay for specialized industries, but reaching this income level consistently may also involve multiple part-time roles or freelance opportunities in related fields.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or certifications that increase your pay rate. Some positions pay hourly, while others may offer performance-based incentives, so developing strong communication and technical skills can help increase earnings. Consistent scheduling and seeking roles with higher pay scales or bonuses can also contribute to reaching this income level.

How does call monitoring work?

Call monitoring in a call monitoring role involves listening to or recording customer service calls to assess agent performance, ensure quality standards, and provide feedback. It often uses specialized software or tools that enable supervisors to listen in real-time or review recorded calls, supporting training and compliance efforts.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are the most commonly searched types of Call Monitoring jobs in Texas? The most popular types of Call Monitoring jobs in Texas are:
What are popular job titles related to Call Monitoring jobs in Texas? For Call Monitoring jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Texas look for? The top searched job categories for Call Monitoring jobs in Texas are:
What cities in Texas are hiring for Call Monitoring jobs? Cities in Texas with the most Call Monitoring job openings:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Texas as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.
Supervisor, Quality Control- Call Monitoring

Supervisor, Quality Control- Call Monitoring

Newrez LLC

Coppell, TX • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Newrez rating

6.4

Company rating: 6.4 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Primary Function
Support the organization's ongoing commitment to high-quality, consistent interactions between homeowners and customer-facing agents by leading the Quality Control (QC) team. The Supervisor is responsible for managing the Quality Control staff, ensuring consistent application of company standards across audits, assisting with audit research, compliance monitoring, and compliance testing.
Direct Reports
  • Call Quality Control Analyst I
  • Call Quality Control Analyst II
  • Call Quality Control Analyst III

Principal Duties
  • Supervise and provide guidance to Quality Control Analysts by answering questions and clarifying monitoring and testing requirements.
  • Track, monitor, and measure employee performance according to department standards. Provide feedback monthly.
  • Oversee and facilitate the training of new employees.
  • Review and approval of all employee time records.
  • Maintain training and support materials.
  • Maintain process and procedure documentation and create process and procedure documentation where it does not currently exist.
  • Prepare and submit departmental metrics and QC audit results on a timely basis.
  • Proactively oversee QC audit schedule and ensure all audit responses are complete, accurate, and provided timely.
  • Escalate issues to manager as identified via quality control and dispute reviews.
  • Create employee Improvement Action Plan for Quality Control Analyst's success.
  • Manage the Call Monitoring Inbox timely and accurately.
  • Address call audit disputes timely and accurately.
  • Maintain detailed audit records using spreadsheets and databases and deliver monthly reporting to senior management on QC operations.
  • Conduct audits to assist in identifying operational risks and escalating issues to Compliance management.
  • Research and review accounts, items, or processes selected for audit as necessary.
  • Perform secondary QC reviews of Call Quality Control Analysts to ensure adherence to standards and consistency in outcomes.
  • Partner with leadership as a Quality Control liaison to functional business areas.
  • Partner with business lines to create and validate remediation plans.
  • Assist in QC completion of all internal, vendor, investor, and all other required QC audits.
  • Perform other duties as assigned by management.

Education and Experience Requirements
  • High School Diploma or equivalent required.
  • Bachelor's degree preferred.

  • 6+ years mortgage servicing experience.
  • Prior supervisory experience preferred.
  • Experience in Call Center or Call Audit processes
  • Experience analyzing basic processes and data for all supported business units.

Knowledge, Skill, and Ability Requirements
  • Proficient in Microsoft Word and Excel.
  • Knowledge of ACES (a plus, not a requirement)
  • Excellent communication skills.
  • Strong knowledge and understanding of mortgage industry, servicing regulations, and GSE guidelines are required.
  • Strong skill set for organization and attention to detail.
  • Strong research and follow-up skills.
  • Ability to meet strict deadlines.
  • Self-Motivated.
  • Ability to work independently with minimal supervision.
  • Strong analytical, problem solving and mathematical skills.
  • Ability to work overtime as needed.
  • Ability to work well with others across department.

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
Additional Information:
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.
  • Medical, dental, and vision insurance
  • Health Savings Account with employer contribution
  • 401(k) Retirement plan with employer match
  • Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
  • Adoption Assistance
  • Tuition & Certification reimbursement
  • Employee Mortgage Loan Program
  • The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.
  • 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
  • Matching Gifts Program - dollar-for-dollar up to $1,000
  • Access to grants, nonprofit resources, and volunteer opportunities
  • More than $6,000,000 donated since 2020
  • 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
CA Privacy Policy
CA Notice at Collection

What Newrez employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply