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Call Monitoring Jobs in Austin, TX (NOW HIRING)

3 Day Blinds

Call Center Representative

Austin, TX · On-site

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards * Adaptable to change, with an ability to learn new skills and retain information

3 Day Blinds

Call Center Case Representative

Austin, TX · On-site

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards * Adaptable to change, with an ability to learn new skills and retain information

Compunnel

Cloud Solutions Architect 3

Austin, TX · On-site

$63 - $86.25/hr

... call monitoring, token usage, cost monitoring, and incident troubleshooting. • Experience implementing guardrails and human-in-the-loop controls, including approval gates, permission-scoped tool ...

3 Day Blinds

Customer Support Representative

Austin, TX · On-site

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards * Adaptable to change, with an ability to learn new skills and retain information

3 Day Blinds

Customer Service Representative

Austin, TX · On-site

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards * Adaptable to change, with an ability to learn new skills and retain information

3 Day Blinds

Escalations Specialist

Austin, TX · On-site

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards * Adaptable to change, with an ability to learn new skills and retain information

3 Day Blinds

Customer Care Resolution Associate

Austin, TX · On-site

$18 - $19.50/hr

A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards * Adaptable to change, with an ability to learn new skills and retain information

CampusGroup, Inc

Student Success Team Lead

Austin, TX · On-site

$72K - $82K/yr

Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills * Manage a small caseload of students to stay connected with the coaching experience and ...

Dabella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring * Working knowledge of Salesforce or comparable CRM systems * Experience supporting high-volume ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Austin, TX

Call Monitoring information

See Austin, TX salary details

$10

$17

$24

How much do call monitoring jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call monitoring in Austin, TX is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded calls, provide feedback, and may use call monitoring software to track performance metrics. This role often requires attention to detail and communication skills.

What are the most commonly searched types of Call Monitoring jobs in Austin, TX?

The most popular types of Call Monitoring jobs in Austin, TX are:

What are popular job titles related to Call Monitoring jobs in Austin, TX?

For Call Monitoring jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Call Monitoring jobs in Austin, TX look for?

The top searched job categories for Call Monitoring jobs in Austin, TX are:

What cities near Austin, TX are hiring for Call Monitoring jobs?

Cities near Austin, TX with the most Call Monitoring job openings:

Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Austin, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,929 per year, or $17.8 per hour.

Call Center Representative

3 Day Blinds

Austin, TX • On-site

$18 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial.  By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours? 

Position Overview

As a Customer Care Resolution Associate, you will ensure both internal and external customers receive the superior experience that our company is committed to delivering by anticipating their needs and exceeding their expectations. You will leverage your superior product and process knowledge to resolve incoming inquiries and requests quickly and efficiently. A successful Resolution Associate is able to skillfully operate within established parameters but has the confidence to think outside the box to present creative and effective solutions. Above all, they remain empathetic and focused on a successful outcome – regardless of how challenging the situation is that they are in.

What you'll do

  • Provide high caliber support to our sales team of Design Consultants and Installers.
  • Answer questions and resolve inquiries from our valued clients related to product, warranty, installation, parts & repairs.
  • Provide valuable insight to improving overall client experience through constant feedback.
  • Contribute to achieving key organizational success factors (call metrics and responsiveness on resolution of inquiries).
  • Respond timely to client inquiries while keeping adherence to assigned schedule, phone time and resolution time.
  • Delight the client by exceeding expectations with their window covering needs

Who you are

  • Able to identify and execute resolution on a variety of customer service issues in a prompt manner
  • Provide a superior client experience by projecting patience, empathy, caring, and sincerity in voice tone and words
  • A self-starter who consistently meets established productivity, schedule, call monitoring and survey score standards
  • Adaptable to change, with an ability to learn new skills and retain information
  • Team-oriented with a positive outlook and willingness to go above and beyond
  • An exceptional written and verbal communicator
  • Detail-oriented, flexible, and able to multitask in a fast paced environment
  • Focused on providing exceptional service to both internal and external customers
  • Comfortable with computers, with an ability to navigate multiple systems at once
  • High school diploma or equivalent work experience
  • Ability to work full-time, five days a week with one of those days on Saturday (mandatory)
  • Experience in a Customer Service based role
  • Strong communication skills
  • Proficient in Microsoft Office technology
  • Experience in a call center environment is preferred

What's in it for you?

  • Hourly rate range: $18.00 - $19.50
  • In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with pay and a 401(k) plan with a degree of employer matching.
  • We provide short-term and long-term disability benefits at no cost to you! In addition, we offer company-paid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
  • We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
  • Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discounts.
  • This role currently operates in a work-from-home setting, but will have the opportunity to occasionally meet in-person in the future for meetings and training sessions. By applying to this position you are acknowledging that it is a viable commute to the location listed in this opening.

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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