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Call Monitoring Jobs in Austin, TX (NOW HIRING)

Windsor America

Call Center Manager

Lockhart, TX · On-site

$55K - $65K/yr

Monitor call quality, customer service metrics, and team performance to drive continuous improvement. * Partner with dispatch, field operations, HR, and leadership to ensure efficient operations and ...

CampusGroup, Inc

Student Success Team Lead

Austin, TX · On-site

$72K - $82K/yr

Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills * Manage a small caseload of students to stay connected with the coaching experience and ...

Dabella

Contact Center Systems Manager

Austin, TX

$100K - $120K/yr

Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring * Working knowledge of Salesforce or comparable CRM systems * Experience supporting high-volume ...

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring * Working knowledge of Salesforce or comparable CRM systems * Experience supporting high-volume ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Austin, TX

Call Monitoring information

See Austin, TX salary details

$10

$17

$24

How much do call monitoring jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call monitoring in Austin, TX is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded or live calls, provide feedback, and may use call center software to track performance metrics. This role helps improve communication skills and maintain company policies.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are the most commonly searched types of Call Monitoring jobs in Austin, TX? The most popular types of Call Monitoring jobs in Austin, TX are:
What are popular job titles related to Call Monitoring jobs in Austin, TX? For Call Monitoring jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Austin, TX look for? The top searched job categories for Call Monitoring jobs in Austin, TX are:
What cities near Austin, TX are hiring for Call Monitoring jobs? Cities near Austin, TX with the most Call Monitoring job openings:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Austin, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,929 per year, or $17.8 per hour.

Call Center Manager

Windsor America

Lockhart, TX • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description


Garage Door Services is a trusted leader in residential and commercial garage door installation and repair across the Central Region. We are looking for a driven, hands-on Call Center Manager to take full ownership of our customer service operation and run it like it is their own business. If you are proactive, operationally sharp, and energized by leading teams and solving problems before they arise, this is your opportunity to step into a true leadership role with autonomy and impact.
Could This Be for You?
As Call Center Manager, you'll have full ownership of your call center's day-to-day success. That means keeping calls answered on time, your team performing at their best, customers walking away happy, and the numbers heading in the right direction. You will serve as the connection between the phones and the field, ensuring every call turns into an accurate schedule and a satisfied customer.
Key Responsibilities
  • Lead, coach, and schedule a team of Customer Service Representatives.
  • Oversee daily call center operations, including inbound calls, dispatch coordination, and appointment scheduling.
  • Monitor call quality, customer service metrics, and team performance to drive continuous improvement.
  • Partner with dispatch, field operations, HR, and leadership to ensure efficient operations and staffing.
  • Resolve escalated customer issues, support day-to-day operations, and enforce company policies.

Qualifications
  • 3+ years of call center, customer service, or contact center leadership experience.
  • Proven experience leading teams and driving performance.
  • Strong organizational, communication, and problem-solving skills in a fast-paced environment.
  • Experience tracking performance metrics and improving operational efficiency.
  • Proficiency with CRM, call center software, Microsoft Office, and the ability to quickly learn new systems.

Additional Success Factors:
  • Experience in home services, garage doors, or related trades
  • Experience managing field crews, installers, or service technicians
  • Familiarity with scheduling, dispatch, or workforce management platforms
  • Background working with residential or commercial service operations
  • Bilingual (English/Spanish) communication skills
  • Understanding of job site workflow and customer interactions in residential or commercial settings

Our Investment in You:
Competitive pay
Full benefits package including medical, dental, and vision coverage
Paid time off and holidays
401(k) with company match
Training and career growth opportunities within the company
Life and disability insurance for added peace of mind
A workplace where your contributions truly matter
Equal Opportunity Employer
Garage Door Services is proud to be an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.
 
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