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Call Monitoring Jobs in Houston, TX (NOW HIRING)

Aston Carter

Client Support Representative

Houston, TX · On-site

$20/hr

Experience with call center operations, call monitoring, and call support. * Proficiency in data entry management and administrative support tasks. * Comfort working in healthcare-related ...

LAZ Parking Texas, LLC

Call Center Specialist

Houston, TX · On-site

$15/hr

Call Center Specialist * Location: Texas Medical Center * Schedule: Full-time, Evening Shifts ... Monitor screen and email alerts, report, dispatch and clear items in a timely manner. * Support LAZ ...

LAZ Parking Texas, LLC

Call Center Specialist

Houston, TX · On-site

$15/hr

Call Center Specialist * Location: Texas Medical Center * Schedule: Full-time, Evening Shifts ... Monitor screen and email alerts, report, dispatch and clear items in a timely manner. * Support LAZ ...

Global Channel Management

Call Center CSR

Houston, TX · On-site

$14.75 - $19/hr

Call Center CSR Houston, Texas, United States $ 22.00 - 23.00 (US Dollar) About the Job Call Center ... Monitors the resolution process to ensure other departments follow through on requests. Opens and ...

ReqRoute Inc

Team Lead Inbound Call Center

Houston, TX · On-site

$21/hr

Monitor call queues to ensure proper call handling efficiency targets are met. * Complete minimum phone time requirement each week/month as assigned by team manager. Qualifications: * High level of ...

Medix

Remote Call Center Representative

Pearland, TX · On-site +1

$15 - $16.80/hr

Healthcare Call Center Representative Fully Remote | Full-Time | Contract-to-Hire Employment Type ... Dual monitors * Keyboard and mouse * Webcam * Wired headset * Ethernet cable Candidates must have ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Houston, TX

Call Monitoring information

See Houston, TX salary details

$10

$17

$23

How much do call monitoring jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call monitoring in Houston, TX is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.37 per hour, depending on experience, location, and employer.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded calls, provide feedback, and may use call monitoring software to track performance metrics. This role often requires attention to detail and communication skills.

What are the most commonly searched types of Call Monitoring jobs in Houston, TX?

The most popular types of Call Monitoring jobs in Houston, TX are:

What are popular job titles related to Call Monitoring jobs in Houston, TX?

For Call Monitoring jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Call Monitoring jobs in Houston, TX look for?

The top searched job categories for Call Monitoring jobs in Houston, TX are:

What cities near Houston, TX are hiring for Call Monitoring jobs?

Cities near Houston, TX with the most Call Monitoring job openings:

Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Houston, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,579 per year, or $17.1 per hour.

Manager, Information and Referral

United Way of Central New York

Houston, TX

Full-time

Re-posted 20 days ago

Job description

SALARY: $70 - 75K DOE

OVERVIEW:

The Manager supervises and supports a team of Information & Referral Specialists who answer incoming calls to the 211 Texas/United Way HELPLINE. The Manager is primarily responsible for providing monthly call monitoring, on-going feedback, and performance evaluations. Trains staff on how to answer calls or respond to other channels (email, text, or chat). Answers 211 calls (min. 5 hours/week) to maintain familiarity with current caller issues and concerns. Assists Specialists with difficult calls. Oversees staff scheduling to ensure proper coverage at all times. Serves as on-call supervisor after hours and weekends on an alternating basis. Ensures that qualified staff are prepared to pass the Inform USA certification examination. Work is carried out in a call center environment.

PRINCIPAL DUTIES & RESPONSIBILITES: 

  • Supervises Team Leads and Call Specialists, providing monthly call monitoring, on-going feedback, and evaluations of their work. Coaches staff on how to answer calls or respond to other channels (email, text, or chat) according to professional standards and protocols. Assists with production and implementation of general training for current and incoming call center staff.   Ensures that qualified staff are prepared to pass the Inform USA certification examination, and that new staff certify as soon as eligible.
  • Actively coordinates 211 Texas/United Way HELPLINE activities and services in key focus areas, providing training in area of expertise and serving as United Way representative to key internal and external committees/collaborative groups. Oversees staff scheduling to ensure proper coverage at all times. Assumes on-call supervisory coverage after hours and weekends and troubleshooting call center issues on an alternating basis with Managers and Directors.
  • Answers 211 calls (minimum of five hours weekly) to maintain familiarity with current caller issues and concerns; assists I&R Specialists with difficult calls; responds to special campaign information and referral requests.
  • Assists with other duties and special projects as assigned. Must perform external speaking engagements, lead tours and participate in local outreach events, and participate in regional and national information and referral professional organizations. Other duties include disaster response. As an essential employee, may be required to work extended hours and/or times other than usual.

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