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Remote Call Center Assistant Jobs in Austin, TX (NOW HIRING)

Addison Group

Remote Support Tech

West Lake Hills, TX · Remote

$27/hr

This candidate will be active in our client's Call Center queue taking calls from all employees ... Expected to troubleshoot/assist users, create tickets, document thoroughly, and escalate as ...

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All JobsCall Center JobsRemote Call Center Assistant JobsRemote Call Center Assistant Jobs in Austin, TX

Remote Call Center Assistant information

See Austin, TX salary details

$11

$24

$33

How much do remote call center assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote call center assistant in Austin, TX is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.16 per hour, depending on experience, location, and employer.

What is the difference between Remote Call Center Assistant vs Customer Service Representative?

AspectRemote Call Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRemote, home-based call center settingRemote or on-site customer service centers
Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors
Job FocusHandling inbound/outbound calls, scheduling, data entryAssisting customers, resolving issues, providing product info

Both roles involve customer interaction and require good communication skills. The Remote Call Center Assistant typically focuses on call handling and administrative tasks in a remote setting, while the Customer Service Representative may have a broader role in assisting customers across various channels. Both jobs are essential in customer support and often share similar credentials and work environments.

What are the most commonly searched types of Remote Call Center jobs in Austin, TX? The most popular types of Remote Call Center jobs in Austin, TX are:
What are popular job titles related to Remote Call Center Assistant jobs in Austin, TX? For Remote Call Center Assistant jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Assistant jobs in Austin, TX look for? The top searched job categories for Remote Call Center Assistant jobs in Austin, TX are:
What cities near Austin, TX are hiring for Remote Call Center Assistant jobs? Cities near Austin, TX with the most Remote Call Center Assistant job openings:
Remote Call Center Assistant jobs near you
Infographic showing various Remote Call Center Assistant job openings in Austin, TX as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,303 per year, or $24.2 per hour.

Call Center Representative

People's Community Clinic

Austin, TX • Remote

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.  

Location: Remote

Compensation: $16.00- $18.00 per hour based on experience and qualifications.


Under the direction of the Call Center Supervisor, this individual’s primary responsibilities include:

  • Answer all incoming calls in a timely, professional, and courteous manner
  • Schedule new and return appointments for patients following scheduling guidelines
  • Explain the registration process and give directions to new patients; explain procedure preparation to patients as needed
  • Assist callers with information and referral to appropriate resources
  • Review and check insurance eligibility; explain required documents
  • Retrieve calls from voicemail and assist callers as needed
  • Identify opportunities to improve workflow, work processes, and patient care, and work cooperatively to implement these and other quality improvements
  • Adhere to HIPAA guidelines

Education:  High school diploma/GED required. Some college preferred.
 
Experience:  Two years of experience working in a physician’s office or healthcare facility; Call Center experience strongly preferred. 
 
Knowledge, Skills, and Abilities:
  • Bilingual English/Spanish
  • Exceptional customer service skills
  • Ability to interact successfully with people from a variety of backgrounds and abilities.
  • Basic computer literacy
  • Working knowledge of electronic medical records and practice management systems.
  • Ability to multi-task in a high change environment 
 
Our Benefits Include:
  • 18 PTO days per year & 11 paid holidays
  • Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
  • Dental & Vision
  • Flexible Spending Accounts
  • Employer-paid Life Insurance
  • Employer-paid Short-Term and Long-Term Disability
  • Annual Training
  • 403(b) with 5% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.

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