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Call Monitoring Jobs in Texas (NOW HIRING)

PRIORITY CARE TRANSIT EMS CENTRAL

Call Taker

Dallas, TX · On-site

Monitor and prioritize multiple calls in a fast-paced environment. Assist in training new staff ... Previous experience in a call center or non-emergency services environment preferred. Strong verbal ...

LHH US

Call Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Monitor system performance, troubleshoot issues, and ensure platform reliability * Manage user ... Call routing and queue management * Dialer and campaign management * Real-time monitoring and ...

New

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Monitor daily call center operations to ensure productivity, service levels, and quality standards are achieved. * Design and improve onboarding and training programs to increase employee success and ...

LHH US

Call Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Monitor system performance, troubleshoot issues, and ensure platform reliability * Manage user ... Call routing and queue management * Dialer and campaign management * Real-time monitoring and ...

New

DHR Health

Call Center Rep Team Lead, Call Center

Edinburg, TX · On-site

$11.50 - $14.50/hr

The Call Center Rep Team Lead is a key member of the Patient Administration and the Physician ... Monitoring work flow and staff schedule to ensure the best use of personnel resources for the needs ...

Ruby Receptionists

Call Center Agent

Edinburg, TX · On-site

$19 - $21/hr

Full-Time Call Center AgentAt Ruby, we provide the friendly, professional support businesses rely ... Efficiently multitask in a fast-paced environment across two monitors.Adhere to service quality ...

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Showing results 21-40

All JobsCall Monitoring JobsCall Monitoring Jobs in Texas

Call Monitoring information

See Texas salary details

$10

$16

$23

How much do call monitoring jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call monitoring in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded calls, provide feedback, and may use call monitoring software to track performance metrics. This role often requires attention to detail and communication skills.

What are the most commonly searched types of Call Monitoring jobs in Texas?

The most popular types of Call Monitoring jobs in Texas are:

What are popular job titles related to Call Monitoring jobs in Texas?

For Call Monitoring jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Call Monitoring jobs in Texas look for?

The top searched job categories for Call Monitoring jobs in Texas are:

What cities in Texas are hiring for Call Monitoring jobs?

Cities in Texas with the most Call Monitoring job openings:

Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Texas as of September 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Customer Experience Analyst

Plano, TX • On-site

Scott & Associates, PC
See more jobs at Scott & Associates, PCexternal

$22 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago

Job description

Scott & Associates, PC is a well-established, multi-state legal recoveries firm. Since our founding in 2000, we’ve grown into a leading force in debt recovery, providing trusted and comprehensive legal solutions for financial institutions nationwide.

Our teams are driven, collaborative, and committed to delivering results.

We are seeking a motivated Customer Experience Analyst to join our Plano, TX-based team.


Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Maintain a working knowledge of all federal, state, and local laws and regulations governing debt collection
  • Maintain a working knowledge of current client requirements
  • Listen to a high volume of recorded collection calls for internal quality assurance
  • Evaluate calls for regulatory compliance and adherence with client requirements
  • Providing positive and negative feedback and reporting findings to the Customer Experience Manager
  • Assist with tracking trends within the quality assurance process and other customer experience insights
  • Collaborate with Training & Compliance to bring awareness to process gaps, necessary policy updates, and deliver targeted developmental insights for the firm
  • All other duties as assigned 


Minimum Qualifications (Knowledge, Skills, and Abilities)
  • Ability to work efficiently with excellent attention to detail in a high-volume fast paced environment 
  • Minimum of two years' general office, outbound call center, call monitoring, or quality assurance experience
  • Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
  • Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
  • Ability to multi-task and manage time effectively
  • Ability to be flexible to adapt and act quickly when urgent matters require it
  • Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies

Benefits

Eligible for medical, dental, vision, and company paid life insurance on the first of the month following 60 days of employment.

401(k) with employer match

Please visit our website, www.spalaw.com,for more information on our Firm.


Apply