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Call Manager Jobs in Texas (NOW HIRING)

Pizza Hut

Call Center Shift Manager

Mckinney, TX · On-site

Our Call Center Shift Managers supervise a Team of Call Center Representatives taking orders for various Pizza Huts. The primary responsibility is to coach and develop the Team of independent ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth, TX Assignment Type: Direct Hire Pay: $75,000-$90,000 annually + monthly performance bonus opportunity ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

$70 - $90/hr

Minimum 5 years of call center management experience. * Associate's degree or equivalent combination of education and experience. * Strong leadership and staff development skills. * Excellent ...

MCI

Experienced Call Center Manager

Addison, TX · On-site

$70 - $90/hr

We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high‑volume environment. To be considered for this role, you must ...

MCI Careers

Experienced Call Center Manager

Dallas, TX · On-site

We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must ...

MCI Careers

Experienced Call Center Manager

Killeen, TX · On-site

We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must ...

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Showing results 21-40

All JobsCall JobsCall Manager JobsCall Manager Jobs in Texas

Call Manager information

See Texas salary details

$27.5K

$59.5K

$102K

How much do call manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for call manager in Texas is $59,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $69,900.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Texas?

The most popular types of Call jobs in Texas are:

What are popular job titles related to Call Manager jobs in Texas?

For Call Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Texas look for?

The top searched job categories for Call Manager jobs in Texas are:

What cities in Texas are hiring for Call Manager jobs?

Cities in Texas with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,471 per year, or $28.6 per hour.

Call Center Manager

Perdue, Brandon, Fielder, Collins and Mott L.L.P.

Houston, TX • On-site

Full-time

Re-posted 2 days ago

Job description

We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal for someone who enjoys collecting, collating, and analyzing data. The candidate also thrives in a fast‑paced environment, enjoys coaching others, and excels at problem‑solving.Key ResponsibilitiesOversee supervisors to ensure compliance with quality standards, deadlines, and established procedures. Review records or reports pertaining to activities such as production to verify details, monitor work activities, or evaluate performance.Analyze information and evaluate outcomes to determine the most effective solution and resolve issues. Connect pieces of information to form general rules or conclusions, identifying relationships among events that may initially seem unrelated.Provide guidance on complex issues and resolve escalated complaints.Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance management criteria.Providing guidance and expert advice to management or other groups on technical systems -, or process-related topics.Communicate effectively with internal teams and external stakeholders.Perform administrative tasks and maintain accurate documentation.Other duties as assigned.Required Skills & QualificationsStrong leadership, coaching, and conflict‑resolution abilities.Exceptional communication skills (verbal and written).Proficient in Microsoft Excel, Word, Office Suite, and SQL.Skilled in data analysis, decision‑making, and problem‑solving.Knowledge of administration, customer service principles, and office procedures.High dependability and ability to manage multiple priorities.High school diploma or equivalent.Minimum three (3) or more years of professional work experience.
Job Posted by ApplicantPro