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Call Manager Jobs in Texas (NOW HIRING)

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth, TX Assignment Type: Direct Hire Pay: $75,000-$90,000 annually + monthly performance bonus opportunity ...

General Call Center | Full-Time

Call Center Representative

Dallas, TX · On-site

$16 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Document all customer interactions in the CRM system. * Follow communication scripts and standard operating procedures. * Meet or exceed performance metrics including call quality and handle time.

General Call Center | Full-Time

Call Center Representative

Addison, TX · On-site

$15.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Document all customer interactions in the CRM system. * Follow communication scripts and standard operating procedures. * Meet or exceed performance metrics including call quality and handle time.

General Call Center | Full-Time

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage inbound and outbound calls in a courteous and professional manner * Resolve customer issues efficiently, aiming for first-call resolution * Research internal systems to retrieve missing ...

MCI Careers

Call Center Operations Manager

Killeen, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum 5 years of call center management experience. * Associate's degree or equivalent combination of education and experience. * Strong leadership and staff development skills. * Excellent ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum 5 years of call center management experience. * Associate's degree or equivalent combination of education and experience. * Strong leadership and staff development skills. * Excellent ...

MCI Careers

Call Center Operations Manager

Killeen, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum 5 years of call center management experience. * Associate's degree or equivalent combination of education and experience. * Strong leadership and staff development skills. * Excellent ...

General Call Center | Full-Time

Call Center Agent (Days)

Killeen, TX · On-site

$13.50 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus

MCI Careers

Call Center Customer Service Manager

Killeen, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site ...

MCI Careers

Experienced Call Center Manager

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must ...

MCI Careers

Experienced Call Center Manager

Killeen, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must ...

MCI Careers

Call Center Customer Service Manager

Killeen, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site ...

MCI Careers

Call Center Customer Service Manager

Killeen, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site ...

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Showing results 21-40

All JobsCall JobsCall Manager JobsCall Manager Jobs in Texas

Call Manager information

See Texas salary details

$27.5K

$59.5K

$102K

How much do call manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call manager in Texas is $59,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $69,900.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.

What are the most commonly searched types of Call jobs in Texas?

The most popular types of Call jobs in Texas are:

What are popular job titles related to Call Manager jobs in Texas?

For Call Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Texas look for?

The top searched job categories for Call Manager jobs in Texas are:

What cities in Texas are hiring for Call Manager jobs?

Cities in Texas with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,471 per year, or $28.6 per hour.

Bilingual Call Center Manager

Addison Group

Bedford, TX • On-site

$75K - $90K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Job Title: Bilingual Call Center Manager

Industry: Professional Services

Location (City, State): Fort Worth, TX

Assignment Type: Direct Hire

Pay: $75,000–$90,000 annually + monthly performance bonus opportunity

Work Schedule: Full-time | Monday–Friday | Onsite | 8:00 AM–5:00 PM or 9:00 AM–6:00 PM. Occasional weekend on-call support as needed.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Addison Group is hiring for our client, a well-established professional services organization, seeking an experienced Call Center Manager to lead and develop a customer service team. This role is ideal for a hands-on leader who enjoys coaching employees, improving operational processes, and driving a high standard of customer care.

Job Description:

The Call Center Manager will oversee the day-to-day operations of an inbound contact center while focusing on employee development, process improvements, and service quality. This individual will be responsible for building a strong team culture, implementing effective training programs, monitoring performance metrics, and ensuring customers receive an exceptional experience from their first interaction.

Key Responsibilities:

  • Lead, coach, and develop a team of customer service representatives through ongoing training and performance management.
  • Monitor daily call center operations to ensure productivity, service levels, and quality standards are achieved.
  • Design and improve onboarding and training programs to increase employee success and consistency.
  • Review performance metrics, identify trends, and implement process improvements to enhance team effectiveness.
  • Assist with inbound and follow-up customer calls during periods of high volume or limited staffing.
  • Ensure customer inquiries are accurately evaluated and routed to the appropriate department or resource.
  • Foster a collaborative, accountable, and customer-focused team environment.
  • Utilize CRM and call center systems to manage workflows, reporting, and operational performance.
  • Partner with leadership to identify opportunities for increased efficiency and continuous improvement.

Qualifications:

  • 3–5 years of experience managing a call center or customer service team.
  • Demonstrated success coaching and developing employees while improving team performance.
  • Experience using CRM platforms and call center software.
  • Strong leadership, communication, problem-solving, and organizational skills.
  • Ability to analyze operational data and implement process improvements.
  • Bilingual (English/Spanish) is required.
  • Experience in legal services, insurance, healthcare, financial services, or another professional services environment is a plus.
  • Stable employment history with progressive leadership responsibilities.

Additional Details:

  • Fully onsite position located in Fort Worth, TX.
  • Manage a team of approximately 8–10 customer service representatives.
  • Majority of customer interactions are inbound, with outbound follow-up as needed.
  • Opportunity to lead departmental improvements and create long-term training and development initiatives.

Perks:

  • Monthly performance bonus opportunity.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) with employer match.
  • Paid time off and sick leave.
  • Opportunity to make a meaningful impact by shaping team performance and operational excellence.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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