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Call Manager Jobs in Delaware (NOW HIRING)

Focused HR Solutions

Network Engineer 1.19

Dover, DE · On-site

$65 - $77/hr

Experience performing Add/Move/Changes (MACD's) within Cisco Call Manager (CUCM) which provides enterprise voice services for over 15000 State of Delaware Employees across the enterprise.

MTM LLC

Director of Call Center Operations

Newark, DE · On-site

$75K - $225K/yr

Manage, lead, and motivate a team of call center agents focused on generating high-quality leads and driving new business for the company. Foster a culture of accountability, teamwork, and high ...

Delaware Eye Care Center

Call Center Representative

Dover, DE · On-site

$12.75 - $16/hr

Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date * Follow established call center protocols and procedures to maintain the highest ...

Sallie_mae

Call Center Team Leader

New Castle, DE

What You'll Contribute The Associate will be responsible for managing the day-to-day operations of ... Provides lead coverage for all employees and provides customer call assistance rotating on Friday ...

Sallie Mae

Call Center Team Leader

New Castle, DE · On-site

What You'll Contribute The Associate will be responsible for managing the day-to-day operations of ... Provides lead coverage for all employees and provides customer call assistance rotating on Friday ...

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Showing results 1-20

All JobsCall Manager JobsCall Manager Jobs in Delaware

Call Manager information

See Delaware salary details

$29.5K

$63.9K

$109.6K

How much do call manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for call manager in Delaware is $63,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,100.00 per year, depending on experience, location, and employer.

What jobs pay 2000 a day?

High-paying jobs that can reach $2,000 a day typically include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and experienced attorneys. These positions often require advanced skills, extensive experience, and sometimes professional certifications. Income levels vary based on industry, location, and individual performance.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Manager or Operations Manager, which can earn salaries exceeding $70,000 annually. These positions often require leadership skills, experience in customer service, and knowledge of call center software and metrics.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What jobs in the US pay 300,000 a year?

For a Call Manager, high-paying roles typically involve senior management positions in large organizations, often requiring extensive experience, leadership skills, and industry knowledge. Such roles may include director or executive-level positions in call center operations or customer service management, which can reach or exceed $300,000 annually with bonuses and incentives. Achieving this salary usually requires advanced certifications, a strong track record, and working in high-demand industries or large-scale companies.

What job makes $10,000 a month without a degree?

A call manager role typically does not require a degree and can pay around $10,000 per month with experience and strong leadership skills. High earnings in such roles often depend on the size of the organization, performance, and industry, with some managers earning this level through bonuses and commissions.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.
What are popular job titles related to Call Manager jobs in Delaware? For Call Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Delaware look for? The top searched job categories for Call Manager jobs in Delaware are:
What cities in Delaware are hiring for Call Manager jobs? Cities in Delaware with the most Call Manager job openings:
Call Manager jobs near you
Infographic showing various Call Manager job openings in Delaware as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $63,889 per year, or $30.7 per hour.

On-Site Certified Call Manager Technician

Leader Communications Inc

DE • On-site

Full-time

Posted 25 days ago

Be an early applicant

Job description

Position Summary

LCI is seeking an On-Site Certified Call Manager Technician to install, configure, and maintain Avaya Aura Communications and Session Manager IP telephony systems.

Individuals must be able to attain and maintain a valid US Government security clearance to be retained in the position

Duties & Responsibilities

  • Lead the installation, configuration, and end-to-end maintenance of Avaya Aura Communication Manager and Session Manager.
  • Manage and troubleshoot complex IP telephony systems to ensure high availability and seamless communication.
  • Perform routine maintenance, system upgrades, and advanced troubleshooting for mission-critical voice environments.
  • Provide management to complex communications project which may include IT, Network, Communications, and Telecommunications.
  • Manage IP telephony and VoIP technologies, including network or voice quality issues.
  • Perform patches, upgrades, and migrations for communication systems.
  • Manage enterprise-wide UC Implementation: migrations from legacy Avaya/Centrex systems to SIP-based unified communications platforms.
  • Provide advanced technical troubleshooting support for voice systems and troubleshooting voice-over internet protocols (VoIP).
  • Perform moves, additions, changes (MACs) and manage call center environments operational support.
  • Work with IT teams to address user requests and provide system training.
  • Configure Avaya Aura platforms, including IP Office and Communication Manager.
  • Lead troubleshooting support for key telephony system issues (IVR, Avaya, Verint) and ensuring high availability.
  • Provide complete Operation and Maintenance (O&M) on the Local Session Controller (LSC) and all peripheral equipment to include any and all security requirements.
  • Technical Support: Managing IP telephony and VoIP technologies, including network or voice quality issues.
  • Provide advanced expertise and proven experience with system operations and support, radio communications, antenna/tower communications, telecommunications.
  • Read, interpret, and develop engineering specifications and drawings.
  • Understand technical documents, architectural plans, floor plans, site survey reports, test plans, schedules, procedures and acceptance test reports, equipment performance, operational test and feedback to the proper individuals/departments.
  • Configuration management to evaluate proposed changes/upgrades to the infrastructure (hardware/software).
  • Provide management and reporting of work request utilizing the Army’s Enterprise Remedy automated work order system, to track and work customer requests.
  • Input data of work requests that are processed in the Workload Analysis Report.
  • Support troubleshooting and resolution of voice/data communication installations, upgrades and problems across the enterprise.
  • Supervise team of multi-disciplined telecommunications professionals.
  • Manage training and certification of employees.
  • Must be detailed and safety oriented.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

  • BS in IT-related or Telecommunications or equivalent technical degree or equivalent experience
  • 5+ years of relevant experience required
  • Avaya telephony administration
  • VoIP, SIP protocols, networking, and Avaya Aura platforms.
  • DoDD 8570 IAT Level II Certification – CompTIA Security+ - Required
  • Certifications: Avaya Professional or Specialist certifications (e.g., ACIS or ACSS) are highly valued.

Skill & Certification Requirements

  • IAT Level II or Equivalent Security+
  • Familiarity with Avaya Communication Manager, Session Manager, System Manager, and Communication Control Toolkit (CCT).
  • Avaya Aura Platforms Avaya System Management: Installing, configuring, and maintaining Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), and Avaya CMS.
  • SIP trunking and VoIP troubleshooting.
  • Contact Center Technology
  • Certification: Avaya Implementation Professional Specialist (AIPS) or Support Professional Specialist (ASPS).
  • SharePoint Documentation
  • Proficient in troubleshooting techniques
  • May be required to lift more than 50lbs
  • Position requires sitting, standing, keeling for long periods of time
  • LCI is an Equal Opportunity Employer/Veterans/Disabled



Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@lcibest.com