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Call Manager Jobs in Delaware (NOW HIRING)

W. R. Berkley

Customer Claims Service Rep

Bellefonte, DE · Hybrid

$45K - $55K/yr

Client Interaction & Call Management * Serve as a primary contact in the claims call queue, handling: * First Notice of Loss (#FNOL) calls with empathy and accuracy. * Claims inquiry calls, including ...

Berkley

Customer Claims Service Rep

Wilmington, DE · Hybrid

$45K - $55K/yr

Client Interaction & Call Management * Serve as a primary contact in the claims call queue, handling: * First Notice of Loss (#FNOL) calls with empathy and accuracy. * Claims inquiry calls, including ...

Berkley

Customer Claims Service Rep

Wilmington, DE · Hybrid

$45K - $55K/yr

Client Interaction & Call Management * Serve as a primary contact in the claims call queue, handling: * First Notice of Loss (#FNOL) calls with empathy and accuracy. * Claims inquiry calls, including ...

Sallie Mae

Manager, Business Integration

New Castle, DE · On-site

This role is focused on improving agent productivity, call handling efficiency, compliance adherence, and overall operational performance. You'll partner closely with Operations, Workforce Management ...

Sallie_mae

Manager, Business Integration

New Castle, DE · On-site

This role is focused on improving agent productivity, call handling efficiency, compliance adherence, and overall operational performance. You'll partner closely with Operations, Workforce Management ...

InfiCare Technologies

Patient Access Manager

Dover, DE · On-site

$71K - $111K/yr

Five (5) years' experience in healthcare supervisory/management role within Call Centers, Patient Access, or Revenue Cycle Experience managing both remote and on-site staff. Preferred Education ...

The Honest Professionals

Operations Manager

Milford, DE

$25K - $35K/yr

Training & development Manage daily production including scheduling and distribution of work orders ... call sales effort and follow up phone calls Weekly, monthly, quarterly, or annual sales goals to ...

Sunrise Senior Living

Care Manager

Wilmington, DE

Respond to security system and resident call bells promptly and immediately. Take appropriate ... Risk Management and General Safety * Partner with community team to ensure community is in ...

Hobby Lobby

Retail Co-Manager

Newark, DE

$72K - $77K/yr

For reasonable accommodation of disability during the hiring process call (800) 200-1494. Job Title: #994 Newark Co-Manager Address 1: 59 University Dr. Zip Code: 19702 Department: Management ...

The Summit

Care Manager

Hockessin, DE · On-site

$18 - $20/hr

Respond to security system and resident call bells promptly * Help residents maintain independence ... Ability to manage multiple priorities effectively * Sound judgment, problem-solving, and decision ...

The Summit

Care Manager

Hockessin, DE · On-site

Respond to security system and resident call bells promptly * Help residents maintain independence ... Ability to manage multiple priorities effectively * Sound judgment, problem-solving, and decision ...

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All JobsCall Manager JobsCall Manager Jobs in Delaware

Call Manager information

See Delaware salary details

$29.5K

$63.9K

$109.6K

How much do call manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for call manager in Delaware is $63,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,100.00 per year, depending on experience, location, and employer.

What jobs pay 2000 a day?

High-paying jobs that can reach $2,000 a day typically include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and experienced attorneys. These positions often require advanced skills, extensive experience, and sometimes professional certifications. Income levels vary based on industry, location, and individual performance.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Manager or Operations Manager, which can earn salaries exceeding $70,000 annually. These positions often require leadership skills, experience in customer service, and knowledge of call center software and metrics.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What jobs in the US pay 300,000 a year?

For a Call Manager, high-paying roles typically involve senior management positions in large organizations, often requiring extensive experience, leadership skills, and industry knowledge. Such roles may include director or executive-level positions in call center operations or customer service management, which can reach or exceed $300,000 annually with bonuses and incentives. Achieving this salary usually requires advanced certifications, a strong track record, and working in high-demand industries or large-scale companies.

What job makes $10,000 a month without a degree?

A call manager role typically does not require a degree and can pay around $10,000 per month with experience and strong leadership skills. High earnings in such roles often depend on the size of the organization, performance, and industry, with some managers earning this level through bonuses and commissions.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.
What are popular job titles related to Call Manager jobs in Delaware? For Call Manager jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Delaware look for? The top searched job categories for Call Manager jobs in Delaware are:
What cities in Delaware are hiring for Call Manager jobs? Cities in Delaware with the most Call Manager job openings:
Call Manager jobs near you
Infographic showing various Call Manager job openings in Delaware as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $63,889 per year, or $30.7 per hour.
Customer Claims Service Rep

Customer Claims Service Rep

W. R. Berkley

Bellefonte, DE • Hybrid

$45K - $55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

W.R. Berkley rating

8.2

Company rating: 8.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

126th of 261 rated insurance

Job description

Company Details
Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the W.R. Berkley brand.
Why Join Us?
At Berkley One, you'll be part of a forward-thinking team that's reimagining personal insurance. We're building solutions that are as sophisticated and agile as the clients we serve-individuals and families who value innovation, simplicity, and exceptional service. You'll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.
#LI-AV1 #LI-HYBRID
What We Value
  • A client-first mindset with a passion for delivering exceptional experiences
  • Curiosity, creativity, and a drive to challenge the status quo
  • Collaboration across disciplines to build smarter, more intuitive solutions
  • Integrity, expertise, and a commitment to excellence
The Company is an equal employment opportunity employer.
Responsibilities
As a Customer Claims Service Representative, you'll be a Claims Concierge and the first point of contact for our clients during their claims journey. You'll play a critical role in ensuring a seamless and supportive experience by managing claim intake calls, responding to inquiries, and executing essential claims processing tasks. This role requires a high level of professionalism, attention to detail, and a passion for customer service.
This role will be based in our Wilmington, DE office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so. The hours of operation are 8:00 AM - 7:00 PM EST Monday - Friday. Shifts vary based on customer needs and will fall within the hours outlined above.
What you can expect:
  • Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
  • Internal mobility opportunities
  • Visibility to senior leaders and partnership with cross functional teams
  • Opportunity to impact change
  • Benefits - competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education
We'll count on you for:
Client Interaction & Call Management
  • Serve as a primary contact in the claims call queue, handling:
    • First Notice of Loss (#FNOL) calls with empathy and accuracy.
    • Claims inquiry calls, including status updates, payment questions, and check reissuance.
  • Arrange car rental setups and extensions as needed.
  • Provide timely and professional responses to client inquiries via phone and email.
Claims Processing & Support
  • Accurately and efficiently process:
    • Foundational claims (e.g., glass, towing).
      • Invoice submissions and recoveries.
    • Property vendor assignments and loss prevention benefits.
    • Police report ordering.
    • Inbound and outbound mail.
  • Post recoveries and manage documentation in claims systems.
  • Collaborate with internal teams to ensure smooth claims handling.
Administrative & Project Support
  • Maintain organized records and contribute to process improvements.
Qualifications
What you need to have:
  • Strong communication skills, both verbal and written
  • Ability to manage multiple tasks in a fast-paced environment
  • Proficiency in claims systems and Microsoft Office Suite
  • High level of discretion and professionalism when handling sensitive client information
  • Must be able to obtain property and casualty adjuster licenses for all states that require a license within 6 months
What makes you stand out:
  • Bachelor's degree preferred but not required
  • Prior experience in insurance claims or customer service

Additional Company Details
We do not accept any unsolicited resumes from external recruiting agencies or firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees.
• Base Salary Range: $45,000 to $55,000
• Eligible to participate in annual discretionary bonus.
• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Sponsorship not Offered for this Role

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