ZipRecruiter

Log In

1

Call Manager Jobs in Dover, DE (NOW HIRING)

Focused HR Solutions

Network Engineer 1.19

Dover, DE · On-site

$65 - $77/hr

Experience performing Add/Move/Changes (MACD's) within Cisco Call Manager (CUCM) which provides enterprise voice services for over 15000 State of Delaware Employees across the enterprise.

Ned's Home

Be Seen First

Call Center Representative $24-26/hr

Fairfield, NJ · On-site

$24 - $26/hr (+ commission)

Call Center Customer Service Representative (High-Volume Call Center) Job Title: Customer Service ... In this role, you will manage a large number of inbound and outbound calls while delivering ...

Ned's Home

Be Seen First

Call Center Representative $24-26/hr

Fairfield, NJ · On-site

$24 - $26/hr (+ commission)

Call Center Customer Service Representative (High-Volume Call Center) Job Title: Customer Service ... In this role, you will manage a large number of inbound and outbound calls while delivering ...

Wendy's

shift manager

Dover, DE · On-site

$15 - $19/hr

Shift Supervisors work with restaurant management to provide the direction and training required on ... Call (302) 730-3900 to apply Email Dover19@wendover-de.com to apply

Wendy's

shift manager

Smyrna, DE · On-site

$13 - $16.50/hr

Shift Supervisors work with restaurant management to provide the direction and training required on ... Call (302) 653-2978 to apply Email Smyrna@wendover-de.com to apply

Wendy's

shift manager

Dover, DE · On-site

$15 - $19/hr

Shift Supervisors work with restaurant management to provide the direction and training required on ... Call (302) 674-5220 to apply Email Dover3@wendover-de.com to apply

Wendy's

shift manager

Middletown, DE · On-site

$14.25 - $18/hr

Shift Supervisors work with restaurant management to provide the direction and training required on ... Call (302) 378-2808 to apply Email middletown@wendover-de.com to apply Visit to apply

next page

Showing results 1-20

All JobsCall JobsCall Manager JobsCall Manager Jobs in Dover, DE

Call Manager information

See Dover, DE salary details

$23.4K

$50.7K

$87K

How much do call manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call manager in Dover, DE is $50,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $59,600.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What job categories do people searching Call Manager jobs in Dover, DE look for?

The top searched job categories for Call Manager jobs in Dover, DE are:

Call Manager jobs near you

Network Engineer 1.19

Focused HR Solutions

Dover, DE • On-site

$65 - $77/hr

Contractor

Re-posted 20 days ago

Job description

This job is Hybrid  in Dover, DE
Our direct client has an opening for a Network Engineer 1459
This position is for 24 months, with the option of extension, and is in Dover, DE
We can work corp to corp or w2.   
If you are interested, please submit the following:
  • YOUR CURRENT RESUME YOUR HOURLY RATE  
  • This will be an evolving position that will change as our new technologies are implemented within our Enterprise Voice/Networking team.   

Qualified candidates Must have the following experience:  
  • Experience performing Add/Move/Changes (MACD’s) within Cisco Call Manager (CUCM) which provides enterprise voice services for over 15000 State of Delaware Employees across the enterprise.   
  • Experience with (MACD’s) Cisco Unity Voicemail.
  • Experience troubleshooting and resolving complex enterprise VOIP issues on Cisco Platform.  
  • Experience troubleshooting and resolving Network/TCP-IP communications issues that affect enterprise Voice.  
  • Experience performing Add/Move/Changes and design of complex dial plans utilizing Cisco Call Center Express. (UCCX) Programing/provisioning/decommissioning Cisco desk phones for customers.
  • Experience with provisioning Cisco Jabber Soft Phones. 

We are tasked with converting our Prem Cisco CUCM instance over a period of 5 years to Cisco Cloud-Based WEBEX calling platform.
This position would transition as the project moves forward, to being able to perform the following tasks:  
  • Daily administration and Add/Move/Changes to Webex Cloud Calling area of Webex Control hub.
  • Provisioning Webex software-based "Soft Phones" for customers.  
  • Provisioning Webex Cloud-based "Desktop" phones.  
  • Provisioning and maintaining clear ties to Redsky E911 application for E911 tracking purposes.    
  • Experience with updating and creating complex voice dial plans within Oracle Session Border Controllers a plus  
  • Cisco CCNA or CCNP certification is a plus.  
  • Experience working within the Service Now ticketing system is a plus.   

By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at any time. 
Focuses HR Solutions logo

About Focuses HR Solutions

Sourced by ZipRecruiter

Focused HR Solutions is a Certified Women Business Enterprise by WBENC. FHR is a full service staffing firm that assists clients nationwide with supplemental staff for their information technology departments on a contract, contract to hire, and direct hire basis. Our team has extensive experience providing full service staffing needs to small, medium and large clients. Focused HR Solutions provides services to technology-driven clients that include many of the most prominent firms in the United States. Our client base includes State and Local Governments, Software Vendors, top Fortune 500 Companies, as well as companies in the automotive, retail, financial, health care, and telecommunication industries. At Focused HR Solutions, we utilize technology to market our candidate’s skills and fulfill our client’s job assignments guaranteed.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Scottsdale, AZ, US

View All Focuses HR Solutions Jobs