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Call Listener Jobs in Rochester, NY (NOW HIRING)

Acara Solutions

Mold Design Engineer

Rochester, NY · On-site

$88K/yr

With a legacy of experience in various industries worldwide, we partner with clients, listen to ... After you apply, you may receive a call or message from our AI Talent Scout about this role or ...

Acara Solutions

Machine Setup Technician

Rochester, NY · On-site

$23.14 - $31.19/hr

With a legacy of experience in various industries worldwide, we partner with clients, listen to ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

Cox Automotive

Mobile Diesel Mechanic II

Rochester, NY · On-site

$29.42 - $44.13/hr

We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and ... Work with and listen effectively to clients and customers to assess their needs, providing ...

Studco Building Systems

CNC Operator

Webster, NY

$21 - $31/hr

Call out for additional assistance immediately if a problem comes up that you are not competent in ... Effective verbal and listening communication skills * Attention to detail and high level of ...

Learning Care Group

Lead Teacher

Rochester, NY

$20.37 - $21.16/hr

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

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All JobsCall Listener JobsCall Listener Jobs in Rochester, NY

Call Listener information

See Rochester, NY salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for call listener in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Rochester, NY? For Call Listener jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Rochester, NY look for? The top searched job categories for Call Listener jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Call Listener jobs? Cities near Rochester, NY with the most Call Listener job openings:
Call Listener jobs near you
Employed Weekend Optometrist- Victor, NY- LensCrafters at Eastview Mall

Employed Weekend Optometrist- Victor, NY- LensCrafters at Eastview Mall

EssilorLuxottica

Victor, NY • On-site

Part-time

Medical, Retirement, PTO

Re-posted 5 days ago

EssilorLuxottica rating

7.2

Company rating: 7.2 out of 10

Based on 293 frontline employees who took The Breakroom Quiz

8th of 39 rated optical retailers

Job description

Requisition ID: 932218
Store #: D00046 LensCrafters Drs Office
Position:Casual Part-Time
Total Rewards: Benefits/Incentive Information
LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization's key results through collaboration & teamwork. Ensures all patients receive the highest quality Optometric care by performing clinical protocols while maximizing results & practices growth through strong partnership with the MOD, SMM & team. The Associate Optometrist delivers key performance indicators and serves as a leading ambassador of the Brand inside & outside the organization who is driven by passion & high standards to always go above & beyond.
MAJOR DUTIES & RESPONSIBILITIES
  • Ensures executional excellence & winning results in partnership with the MOD & store team.
  • Demonstrates commitment to exceed results through strong competency in KPI management & high accountability.
  • Ensures Brand is known as the leading optical provider within the community.
  • Operates as successful stakeholder to all leaders within the organization & local market.
  • Places the patient/customer 1st & delivers excellent service.
  • Strives to exceed expectations on all KPIs.
  • Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps:
    • Address all patients/customers visual life style needs
    • Make eyewear recommendations based on patients/customers' needs
    • Explain each step of the eye exam; listen carefully to patients/customers
    • Utilize available tools & visual aids to summarize & ensure patients understand each aspect of their vision, eye health, & overall well being
    • Communicate effectively with patients the need for annual eye exams. Ensure all patients are appointed in TAB for their next eye exam
    • Conducts all services in accordance with protocol & accepted standards of care.
  • Ensures all patients receive accurate diagnosis & appropriate recommendations.
  • Establishes a positive Doctor/patient relationship.
  • Utilizes & leverages effectively all technology to deliver unsurpassed patient/customer experiences.
  • Ensures office systems are maintained.
  • Maintains State Licensure in good standing & practices to the full scope of that license, responsible for maintaining Continuing Education requirements.
  • Provides effective training & guidance to team members making use of Company provided programs.
  • Delivers clear, motivating & constructive feedback in a timely manner to all associates.
  • Creates a positive culture linked to the corporate culture; identifies what motivates each individual & directs conversations & actions appropriately.
  • Encourages associate decision making at the level closest to the patient.
  • Maximizes partnerships through leadership, participation & involvement.
  • Takes pride in the appearance of the office.
  • Maintains safe working environment for all associates/patients.
  • Leads by example.

BASIC QUALIFICATIONS
  • Doctor of Optometry
  • Commitment to quality patient care
  • Knowledge of current Optometric theory & technology
  • Strong communicator & listener
  • Problem solving ability
  • Solid Organization skills

Pay Range: 54.32 - 76.16
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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