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Call Listener Jobs in Rochester, NY (NOW HIRING)

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

Appropriate units are dispatched that align with care needs of call promptly. * Reassure patients ... Active listener with excellent communication skills to collaborate with others under any type of ...

MONROE MEDI-TRANS INC

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

Appropriate units are dispatched that align with care needs of call promptly. * Reassure patients ... Active listener with excellent communication skills to collaborate with others under any type of ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

Appropriate units are dispatched that align with care needs of call promptly. * Reassure patients ... Active listener with excellent communication skills to collaborate with others under any type of ...

Acara Solutions

Machine Setup Technician

Rochester, NY · On-site

$23.14 - $31.19/hr

With a legacy of experience in various industries worldwide, we partner with clients, listen to ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

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All JobsCall Listener JobsCall Listener Jobs in Rochester, NY

Call Listener information

See Rochester, NY salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Rochester, NY? For Call Listener jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Rochester, NY look for? The top searched job categories for Call Listener jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Call Listener jobs? Cities near Rochester, NY with the most Call Listener job openings:
Call Listener jobs near you

ENTRY LEVEL MARKETING/ PR PROMOTIONS

Virgin Empire, Inc.

Rochester, NY • On-site

$41K - $51K/yr

Full-time

Re-posted 23 days ago

Job description

Company Description
Virgin Empire's recent expansion to the Rochester area has brought a new
spin to business solutions and marketing campaigns in the area. Our
firm leads the marketing field in areas such as customer service,
product branding, sales and the acquisition of new clientele. We work
with major retailers to provide a holistic presentation which our
clients cannot get anywhere else.
Job Description
Our advertising firm is currently hiring for entry level event
coordinators, marketing interns, and brand ambassadors. We have several
openings in the various departments and are seeking entry level and
experienced representatives to get started as soon as possible.
Qualifications
Key Responsibilities:
Provide exceptional customer service with every existing and potential customer
Quality customer interaction to promote products and services
Educate customers on all services offered, exhibiting exceptional product knowledge
Provide product/service support in order to establish proper channels of information and communication.
Implementation of marketing plans, including campaign strategies, and market strategy insights
Assisting in new business acquisition and increasing market share
Requirements:
Top tier customer service/sales representative who have worked in a fast paced environment.
Ability to effectively communicate with customers about complex situations.
Bilingual is a plus!
Previous experience in the military and hospitality service is a plus
Effective listening skills and the ability to problem solve.
Individuals who are comfortable selling as well as teaching, helping your team members out as needed.
High school diploma / Bachelors Degree
Self-motivated and self-directed, and can adhere to a tightly structured customer training program.
If You Are Ready to Jump Start Your Career go to our website below:
http://www.virginempireinc.com/careers.html
Additional Information
**This Firm is Not a Call Center / This Firm Does Not Do Any Door to Door / Business or Business / or Telemarketing **
http://www.virginempireinc.com/careers.html

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