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Call Listener Jobs in Rochester, NY (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

Rochester Institute of Technology

Captionist I

Rochester, NY · On-site

$21.65 - $34.60/hr

Ability to listen to rapid spoken English, to restate it rapidly, accurately and in correctly formed English sentences Minimum Education & Experience * Associates degree in related field * Equivalent ...

Wayward Medical

Travel RN: Pediatrics

Rochester, NY · On-site

$2.0K - $2.8K/wk

Need career advice, assignment updates, or someone to listen to your wild on-the-job stories? Call us. Text us. Heck, send us a meme at 2 a.m. We're here for it. * Paperwork? Consider It Handled. We ...

Wayward Medical

Travel RN: Med/Surg

Rochester, NY · On-site

$1.9K - $2.6K/wk

Need career advice, assignment updates, or someone to listen to your wild on-the-job stories? Call us. Text us. Heck, send us a meme at 2 a.m. We're here for it. * Paperwork? Consider It Handled. We ...

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All JobsCall Listener JobsCall Listener Jobs in Rochester, NY

Call Listener information

See Rochester, NY salary details

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$17

$24

How much do call listener jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for call listener in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Rochester, NY? For Call Listener jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Rochester, NY look for? The top searched job categories for Call Listener jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Call Listener jobs? Cities near Rochester, NY with the most Call Listener job openings:
Call Listener jobs near you

Bilingual Spanish Call Center Rep - Quality Service Associate

Continental Service Group

Fairport, NY • On-site

$14.75 - $18.50/hr

Other

Posted 21 days ago

Job description

**Please note, we are set up to hire employees in these states: Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota, Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. This is a remote work opportunity.
For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.
We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.
Why join us?
- Award-winning benefits packages
- monthly bonus opportunity
- Flexible schedules
- Growth opportunities
- Repeatedly named one of the Best Places to Work in Collections
- Two-time recipient of the Better Business Bureau's Torch Award for Ethics
O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02
Position Summary:
Our Bilingual Quality Service Associates manage and collect delinquent accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment.
Essential Duties & Responsibilities:
  • Obtain information from Consumers in order to determine current financial situation and determine solutions
  • Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
  • Gather proper documentation from Consumers and maintain appropriate follow-up
  • Meet daily, weekly and monthly goals as set by management at ConServe
  • Daily Productivity - Work a specified number of accounts/cases daily and maintain an acceptable volume of phone calls as assigned to the position by Management.
  • Achieve a high level of customer satisfaction which is measured by compliments and a customer satisfaction survey provided to each consumer at the end of their call.
  • Record Maintenance - proper management & updating of system to maximize contacts
  • Skip-Tracing - to assist in locating & contacting consumers and businesses
  • Adherence to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program
Non-Essential Duties & Responsibilities:
  • Other duties as assigned
Education Requirement:
  • High School Diploma or GED
  • Associates or Bachelor's Degree preferred
Skills/ Requirements:
  • The ability to work an 8 hour shift, Monday through Friday between the hours of 8:00 am EST and 9:00 pm EST.
  • Fluent in conversational English and Spanish
  • Ability to proficiently read and write in English
  • Ability to proficiently read and write in Spanish is preferred.
  • Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
  • Intermediate Computer skills to document calls and navigate software packages, databases and the internet
  • Strong organizational and time management skills
  • Attention to detail
  • Ability to act independently to resolve problems
  • Motivation to learn
  • Ability to work in a positive, collaborative manner with coworkers
  • Ability and history of maintaining confidentiality and high level of trustworthiness
  • Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
  • Ability to obtain and maintain Government Security Clearance
  • Ability to obtain and maintain State Collections Licensure
  • U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States
  • No conflicts of interest with ConServe or our Clients
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.
  • Occasionally lift and/or move up to 25 pounds.
  • Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
  • Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
  • Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.
MISSION STATEMENT:
ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.
Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.
Continental Service Group, LLC., d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, option 7 or by emailing: jobs@conserve-arm.com.
Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.
ConServe is a Drug Free Workplace

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