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Call Listener Jobs in Redmond, WA (NOW HIRING)

Dubin Law Group

Legal Intake Specialist

Seattle, WA · Remote

$22 - $25/hr

Successful candidates typically come from legal intake, call centers, contact centers, medical ... Strong communication and active listening skills * Ability to build rapport quickly and ...

Seatown

Client Services Representative

Mukilteo, WA · On-site

$18 - $24.50/hr

... call flows and scripts What we're looking for: * 1-2 years of Call Center experience preferred ... Speaking and hearing ability; heavy communication through talking and listening to employees and ...

Finnmark Property Services

Field Tech

Seattle, WA · On-site

$22.50 - $30.75/hr

... call home! What Finnmark offers you: * Competitive Wages * PTO/Sick Time * Health, Dental, and ... We listen, support, and help one another to seek understanding. TOGETHER: We work as a team ...

Finnmark Property Services

Field Tech

Seattle, WA · On-site

$24/hr

... call home! What Finnmark offers you: * Competitive Wages * PTO/Sick Time * Health, Dental, and ... We listen, support, and help one another to seek understanding. TOGETHER: We work as a team ...

Finnmark Property Services

Field Tech

Seattle, WA · Remote

$20.25 - $27.75/hr

... call home! What Finnmark offers you: * Competitive Wages * PTO/Sick Time * Health, Dental, and ... We listen, support, and help one another to seek understanding. TOGETHER: We work as a team ...

Skanska

Mobile Handyperson

Kent, WA · On-site

... hours call. You would report directly to the Ad hoc Supervisor. This is a mobile role covering ... We share, listen and support your success - every step of the way.

DIRECT INTERACTIONS, INC.

Surge Team Agent

Seattle, WA · Remote

$15/hr

Demonstrate listening skills, empathy, and compassion to callers in need Pay Rate * $15.00 per hour ... Call center operates 24/7, with peak times from 6am to 12am EST during surges * When in a surge ...

New

Johnson Controls

Commercial Account Executive

Bothell, WA · On-site

$55K - $83K/yr

Establish call plans, follow-up strategies, and effective territory management practices. * Obtain ... Focus on what matters to the customer by listening closely, understanding their business needs, and ...

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All JobsCall Listener JobsCall Listener Jobs in Redmond, WA

Call Listener information

See Redmond, WA salary details

$12

$20

$27

How much do call listener jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call listener in Redmond, WA is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $21.54 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Redmond, WA?

For Call Listener jobs in Redmond, WA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Redmond, WA look for?

The top searched job categories for Call Listener jobs in Redmond, WA are:

What cities near Redmond, WA are hiring for Call Listener jobs?

Cities near Redmond, WA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Redmond, WA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,726 per year, or $20.1 per hour.

Sales Development Representative

OmniCleanAir LLC

Monroe, WA • On-site

$24 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Description

For more than 30 years, Omni CleanAir has protected people by improving the air they breathe. Now we're looking for a Sales Development Representative to help bring that mission to more customers than ever.


The Sales Development Representative will be responsible for identifying new business opportunities and engaging prospective customers, qualifying leads and booking meetings for our Account Executives while also owning and closing select opportunities independently. Working directly with the Customer, Sales Support, Strategic Account Manager and others, the successful candidate will have the ability to develop credibility, build trust and rapport with customers and partners, understand their needs, and facilitate a successful sales process. The successful candidate will be comfortable working in a high-performance work environment with clear performance expectations and targets. Top performers will have strong communication and listening skills, a competitive spirit and be curious life-long learners.

Our Culture: The Silver Falls Way

Culture isn't something we bolted on, it's how we work. We call it The Silver Falls Way, five values that guide everything we do: Purpose, People, Truth, Humility, and Possibility. Our culture is what sets us apart: it's how we attract people who care, keep them for the long term, and turn that commitment into better products and better outcomes for our customers. In practice, that means we invest in our people, empowering them to think big, take risks, and grow into their full potential, and we expect honesty and candor from everyone, ourselves included. Are you energized by ownership, continuous improvement, and the chance to leave something better than you found it? If so, you'll find a place here that hears your ideas, supports your growth, and gives your work visible impact.


Key Job Responsibilities:

  • Communicating with prospects and customers, making outbound calls and emails to generate new business, and following up on leads.
  • Understanding prospects' needs and identifying sales opportunities.
  • Answering potential customers' questions and sending additional information via email.
  • Researching and qualifying new accounts across commercial, industrial, and government markets.
  • Creating and maintaining a CRM database of prospects and customers.
  • Explaining and demonstrating features of products and services.
  • Staying informed about competing products and services.
  • Upselling and cross-selling products and services.
  • Managing the full sales cycle from initial contact through negotiation and close.
  • Closing sales and achieving sales targets.
  • Performs other related duties as assigned.

Requirements

Basic Qualifications:

  • High school diploma/GED.
  • Proficiency in Microsoft Office
  • Excellent communication skills, both verbal and written. Excellent phone and cold calling skills.
  • Good organizational skills and the ability to multitask.
  • Exceptional customer service skills.
  • Strong listening and sales skills.
  • Ability to achieve targets.
  • Excellent time management skills with a proven ability to meet deadlines.

Preferred Qualifications:

  • Experience with CRM software such as Salesforce.com, Zoho CRM or equivalent.
  • Previous experience in an outbound call center or a related sales position preferred.
  • Physical Requirements and Working Conditions:
  • Being physically present and available at our Monroe location.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.


Location: You'll work from our Monroe, WA headquarters every workday. Our work is hands-on. We solve real manufacturing and operational challenges together and stay close to what our customers need, in real time, and we've found that happens best when we're in the same building. Being in person is core to how we move quickly, serve our customers well, and stay connected as a team. 


Compensation & Benefits

In addition to competitive pay, we offer a comprehensive benefits package to support the health and wellbeing of our employees.


Benefits Include:

  • Paid holidays and paid time off
  • Medical, dental, and vision coverage (with employer contribution to each)
  • Simple IRA with 3% employer match
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)
  • Life Insurance and AD&D plans
  • ORCA Passport benefit for new hires


About Omni CleanAir

At Omni CleanAir, we are dedicated to protecting people by improving the air they breathe. For more than 30 years, we have designed and manufactured advanced air purification solutions used in mission-critical environments worldwide - including healthcare, construction, manufacturing, and emergency response.


Our commercial-grade technologies remove hazardous airborne particles to help create safer workplaces and healthier communities. Trusted by professionals across industries, Omni CleanAir is committed to delivering reliable solutions when air quality matters most.


About Silver Falls Capital

Silver Falls Capital, LLC, is a private investment company that is focused on the acquisition and successful operation of businesses for the long term. With decades of hands-on experience running and improving businesses, we bring leadership, business acumen and investments to help companies and their teams achieve full potential. Learn more here: https://www.silverfallscapital.com/

Silver Falls Capital and its portfolio companies are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, ancestry, age (40 or older), disability, genetic information, marital status, veteran or military status, or any other status protected by applicable law.


If you need a reasonable accommodation to participate in the application or interview process, please contact us at RecruitingSupport@silverfallscapital.com so we can work with you to meet your needs.


Compliance Notice

We strive to keep all job postings accurate and compliant with State requirements. If you believe this posting does not meet compliance standards, please contact us at RecruitingSupport@silverfallscapital.com.

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