ZipRecruiter

Log In

1

Call Listener Jobs in Redmond, WA (NOW HIRING)

Professional Moving & Storage

Customer Service

Seattle, WA · On-site +1

$18.25 - $24.75/hr

We are looking for motivated individuals who possess excellent listening skills as well as superior ... Past customer service experience (in any field) Past call center experience Bi-lingual is a huge ...

Aspen Dental

Bilingual Scheduling Center Agent

WA

$17/hr

Listen empathetically and think critically to understand patient needs, use trained sales and ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

Xevo

(101) Product Manager

Seattle, WA · On-site

It's about listening to customer requirements. It's about making development sprints successful. It ... Call it project management, call it product management, call it program management, it doesn't ...

Compass

Agent Experience Manager

Seattle, WA · On-site

$33 - $35/hr

Great listening skills, connects well with others, and is empathetic of the customer's pain points * A passion for creating community within a space; you encourage in-office interaction, bonding and ...

New

CommonSpirit Health

Orthopedic Surgeon

Federal Way, WA · On-site

$578K - $927K/yr

Ability to take night and/or weekend call All Providers are asked to demonstrate and support our system's Values which include: Compassion * Care with listening, empathy and love. * Accompany and ...

previous pagenext page

Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Redmond, WA

Call Listener information

See Redmond, WA salary details

$12

$20

$27

How much do call listener jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call listener in Redmond, WA is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $21.54 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Redmond, WA?

For Call Listener jobs in Redmond, WA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Redmond, WA look for?

The top searched job categories for Call Listener jobs in Redmond, WA are:

What cities near Redmond, WA are hiring for Call Listener jobs?

Cities near Redmond, WA with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Redmond, WA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,726 per year, or $20.1 per hour.

Customer Service

Professional Moving & Storage

Seattle, WA • On-site, Remote

$18.25 - $24.75/hr

Full-time

Re-posted 29 days ago

Job description

We are looking for motivated individuals who possess excellent listening skills as well as superior communication abilities, both verbal and written. Job will entail answering and responding to both incoming and outgoing sales and service calls.
Skill set required:
Must possess strong verbal and written communication skills
Must have strong typing and computer skills
Must be comfortable using various types of technology
Beneficial but not required:Past customer service experience (in any field)
Past call center experience
Bi-lingual is a huge plus!

Apply