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Call Listener Jobs in Naples, FL (NOW HIRING)

The Arlington of Naples

CNA Full Time SNF

Naples, FL · On-site

$20/hr

Ensure the call system is within the reach of resident and answered promptly. * Assist nursing ... We listen and respond enthusiastically in a timely manner. * We hold ourselves and one another ...

Life Care Services

CNA Full Time SNF

Naples, FL · On-site

$20/hr

Ensure the call system is within the reach of resident and answered promptly. * Assist nursing ... We listen and respond enthusiastically in a timely manner. * We hold ourselves and one another ...

Life Care Companies, LLC

CNA Full Time SNF

Naples, FL · On-site

$20/hr

Ensure the call system is within the reach of resident and answered promptly. * Assist nursing ... We listen and respond enthusiastically in a timely manner. * We hold ourselves and one another ...

Asbury Village

CNA Full Time SNF

Naples, FL · On-site

$20/hr

Ensure the call system is within the reach of resident and answered promptly. * Assist nursing ... We listen and respond enthusiastically in a timely manner. * We hold ourselves and one another ...

Marriott

Pool Attendant

Naples, FL · On-site

$12.25 - $16/hr

... guest call, request, or problem. Follow up with guests to ensure their requests or problems have ... listen and respond appropriately to the concerns of other employees. Ensure adherence to quality ...

Seacoast Bank

SBA Business Development Officer

Naples, FL · On-site

$78K - $108K/yr

... Call Planning and Follow-Up • COI Retention Calls • New Client/COI Prospecting • Outbound ... listening skills and speaks clearly and persuasively in positive or negative situations. • ...

Marriott

Residences Porter

Bonita Springs, FL

$13.50 - $16.75/hr

... guest call, request, or problem. Follow up with guests to ensure their requests or problems have ... listen and respond appropriately to the concerns of other employees. Ensure adherence to quality ...

Marriott International

Residences Porter

Bonita Springs, FL · On-site

$13.50 - $16.75/hr

... guest call, request, or problem. Follow up with guests to ensure their requests or problems have ... listen and respond appropriately to the concerns of other employees. Ensure adherence to quality ...

Marriott International

Pool Attendant

Naples, FL · On-site

$12.25 - $16/hr

... guest call, request, or problem. Follow up with guests to ensure their requests or problems have ... listen and respond appropriately to the concerns of other employees. Ensure adherence to quality ...

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All JobsCall Listener JobsCall Listener Jobs in Naples, FL

Call Listener information

See Naples, FL salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call listener in Naples, FL is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.12 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Naples, FL?

For Call Listener jobs in Naples, FL, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Naples, FL look for?

The top searched job categories for Call Listener jobs in Naples, FL are:

What cities near Naples, FL are hiring for Call Listener jobs?

Cities near Naples, FL with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Naples, FL as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,089 per year, or $16.9 per hour.

CNA Full Time SNF

The Arlington of Naples

Naples, FL • On-site

$20/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted yesterday

Job description

Upscale scale senior living community in need of Certified Nursing Assistants in our Skilled Nursing unit who are looking for a rewarding experience working with older adults to join our amazing TEAM!   
CNA full-time nights (12 hour shifts 7p-7a)

MUST HAVE A VALID STATE OF FLORIDA CNA LICENSE

Starting at $20/hr. based on experience  

Who we are...

The Arlington is not only Naples' premier address for luxury retirement living. It's also a Life Plan Community offering our residents an array of amenities including exceptional dining experiences. The excitement is growing as The Arlington continues to redefine excellence in senior living. Not only are we excited new residents are enjoying living vibrantly at our community, we're also excited about our talented, compassionate team of professionals who exemplify commitment and passion.

When you come work for The Arlington of Naples, you are joining a company that truly values its employees in all aspects of life...

Essential Job Functions:

  • Provides direct patient care in all aspects of activities of daily living, bathing, showering, grooming, dressing, feeding, toileting.
  • Repositioning patients and transferring from beds, wheelchairs, etc.
  • Assist with resident needs by observing and reporting all unusual finds to charge nurse.
  • Ensure the call system is within the reach of resident and answered promptly.
  • Assist nursing staff with height measurements, temperature and pulse respirations.
  • May assist residents with errands, and activities.

You will enjoy:

We offer outstanding compensation and benefits!

  • Medical, Dental, and Vision Insurance - Benefits start on the first of the month following your date of hire!
  • 401K with Employer Match for all employees
  • Employee Referral Program

QUALIFICATIONS:

  • Florida license as a Certified Nursing Assistant and CPR.
  • MUST have the ability to Speak, Write and Comprehend the English Language.
  • Ability to document patient records using PCC, and complete in-service training.

HOSPITALITY FOCUS: 

The Arlington fully embraces a culture of hospitality.  To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

  1.  We greet residents, employees and guests warmly, by name and with a smile.
  2. We treat everyone with courteous respect.
  3. We strive to anticipate resident, employee and guest needs and act accordingly.
  4. We listen and respond enthusiastically in a timely manner.
  5. We hold ourselves and one another accountable.
  6. We embrace and value our differences.
  7. We make residents, employees and guests feel important.
  8. We ask "Is there anything else I can do for you?"
  9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
  10. We pay attention to details.

Background Screening Requirement: This position requires background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement - please apply, we'd love to get to know you!

EEO Employer

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