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Call Listener Jobs in Naples, FL (NOW HIRING)

RADX Corporation

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming ... A strong foundation in customer service is crucial, as compassion and active listening will guide ...

New

Radx

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming ... A strong foundation in customer service is crucial, as compassion and active listening will guide ...

New

Naples Nissan

Automotive Sales Associate

Naples, FL

$10K/mo

... profit CALL ME DIRECTLY TO APPLY BY PHONE 602-750-9408 Justin True What We Offer: * Medical ... listening carefully to their responses. * Be the vehicle expert. Know the in's & the out's of ...

Naples Nissan

Automotive Sales Associate

Naples, FL · On-site

$10K/mo

... profit CALL ME DIRECTLY TO APPLY BY PHONE 602-750-9408 Justin True What We Offer: * Medical ... listening carefully to their responses. * Be the vehicle expert. Know the in's & the out's of ...

Naples Nissan

Automotive Sales Associate

Naples, FL · On-site

$10K/mo

... profit CALL ME DIRECTLY TO APPLY BY PHONE 602-750-9408 Justin True What We Offer: * Medical ... listening carefully to their responses. * Be the vehicle expert. Know the in's & the out's of ...

Naples Nissan

Automotive Sales Associate

Naples, FL · On-site

$10K/mo

... profit CALL ME DIRECTLY TO APPLY BY PHONE 602-750-9408 Justin True What We Offer: * Medical ... listening carefully to their responses. * Be the vehicle expert. Know the in's & the out's of ...

Naples Nissan

Automotive Sales Associate

Naples, FL · On-site

$10K/mo

... profit CALL ME DIRECTLY TO APPLY BY PHONE 602-750-9408 Justin True What We Offer: * Medical ... listening carefully to their responses. * Be the vehicle expert. Know the in's & the out's of ...

Carmax

Sales Consultant Trainee - Part Time

Naples, FL · On-site

$15.01 - $20/hr

Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...

Flagstar Bank

Financial Consultant

Naples, FL · On-site

Desire and willingness to call on prospects and existing clients for sales opportunities.Proven ... Excellent listening,verbaland written communication skills anddemonstratedsuccesscommunicating with ...

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All JobsCall Listener JobsCall Listener Jobs in Naples, FL

Call Listener information

See Naples, FL salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Naples, FL is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Naples, FL? For Call Listener jobs in Naples, FL, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Naples, FL look for? The top searched job categories for Call Listener jobs in Naples, FL are:
What cities near Naples, FL are hiring for Call Listener jobs? Cities near Naples, FL with the most Call Listener job openings:
Call Listener jobs near you

Call Center Representative

RADX Corporation

Bonita Springs, FL • On-site

$15 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming health care communication! Immerse yourself in a supportive and empathetic environment where every call you manage contributes to improving patient experiences. You'll thrive in our high-performance culture, working alongside dedicated professionals who share your commitment to safety and excellence.

As an onsite team member, you'll enjoy face-to-face collaboration and camaraderie with your colleagues, fostering strong relationships that enhance your work experience. Your role will be pivotal in ensuring our clients receive the compassionate care they deserve. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), and Paid Time Off. Become a vital part of a dynamic team that values your input and invests in your growth. Don't miss the chance to make a lasting impact in the health care sector while advancing your career with RadX Inc.!

What's your day like?

As a Call Center Representative at RadX Inc., you will engage in daily interactions with patients and healthcare providers, addressing inquiries and resolving issues with empathy and professionalism. Your day will be filled with managing calls, providing accurate information, and documenting interactions meticulously in our system. Expect to embrace a structured schedule from Monday to Saturday, with shifts designed to accommodate our operational needs while delivering consistent support to our clients. You'll collaborate closely with fellow representatives and supervisors to ensure that every patient experiences the safety and care they deserve.

New team members will receive comprehensive training, empowering you with the tools and knowledge to excel in your role while maintaining our high-performance standards. Your input will be valued as you adapt to the fast-paced environment of health care communications!

Does this sound like you?

To thrive as a Call Center Representative at RadX Inc., you'll need a blend of essential skills and a familiarity with key tools. A strong foundation in customer service is crucial, as compassion and active listening will guide your interactions with patients and providers. Excellent communication skills, both verbal and written, will enable you to convey information clearly and effectively. Proficiency in Radiology Scheduling software is required, so you'll need to quickly learn how to navigate this tool to assist callers efficiently.

The ability to multi-task will be vital, as you'll handle calls while documenting information accurately. Additionally, problem-solving skills will empower you to address patient inquiries and concerns promptly. Being adaptable in a fast-paced environment is essential, allowing you to respond to varying call volumes and needs. Your success will depend on your commitment to upholding our core values of empathy and safety!

Knowledge and skills required for the position are:

  • Radiology Scheduling
  • Bilingual Preferred
Our team needs you!

So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!

A job offer is contingent upon a successful background check and drug screen.

Apply