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Call Listener Jobs in Dallas, TX (NOW HIRING)

Senske Lawn and Tree Care

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Strong active listening skills * Customer focus and adaptability to different personality types

SPECTRUM

Call Center Representative

Irving, TX · On-site

$20/hr

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you ... call centers offering a variety of shifts. On any given day, you'll find yourself in the office ...

SmithRx

Inbound Call Center Representative

Plano, TX · On-site

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... Active listening, and conversational speaking skills, with a high degree of empathy * Ability to ...

A-Star Heat & Air

Be Seen First

Call Center Representative

Dallas, TX · On-site

$18 - $20/hr

... with every call? Join our team at Astar Heating & Air Inc. , where you'll be the friendly ... Problem-solving mindset - you listen first and offer effective solutions. * Proficiency with basic ...

SmithRx

Inbound Call Center Representative

Plano, TX · On-site

$21/hr

Inbound Call Center Representative Plano, TX SmithRx is a rapidly growing, venture-backed Health ... Active listening, and conversational speaking skills, with a high degree of empathy * Ability to ...

Ocwen Financial

Call Center Representative

Plano, TX · On-site

$15.50 - $19.25/hr

Take ownership of every customer interaction and delinquent account by listening fully ... Experienced call center professionals highly preferred, Minimum of one year experience in a call ...

Ocwen

Call Center Representative

Plano, TX · Hybrid

$15 - $18.75/hr

Take ownership of every customer interaction and delinquent account by listening fully ... Experienced call center professionals highly preferred, Minimum of one year experience in a call ...

Ocwen

Call Center Representative

Plano, TX · Hybrid

$15 - $18.75/hr

Take ownership of every customer interaction and delinquent account by listening fully ... Experienced call center professionals highly preferred, Minimum of one year experience in a call ...

Ocwen

Call Center Representative

Plano, TX · Hybrid

$15 - $18.75/hr

Take ownership of every customer interaction and delinquent account by listening fully ... Experienced call center professionals highly preferred, Minimum of one year experience in a call ...

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Showing results 41-60

All JobsCall Listener JobsCall Listener Jobs in Dallas, TX

Call Listener information

See Dallas, TX salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for call listener in Dallas, TX is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Dallas, TX? For Call Listener jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Dallas, TX look for? The top searched job categories for Call Listener jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Call Listener jobs? Cities near Dallas, TX with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Dallas, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,856 per year, or $17.7 per hour.

Call Center Supervisor

BestWay Rent To Own

Richardson, TX • On-site

$18 - $20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Supervisor The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ensuring they are off to a great start, which will assist in their retention and career progression. This position also provides sales support to queries on the Bestway website and assisting customers in their selection of products. Additionally, the Call Center Supervisor assists customers with service opportunities and credit reporting issues providing assistance that enhances their Bestway experience, and assists in operational integrity by working charged-off accounts of stores with excessive charge-offs. Essential Functions Conducts Culture Calls with a positive attitude and an inquisitive mindset to support team members in accomplishing career goals. Documents Culture Calls in Sales Outlook promptly and communicates the results to the appropriate DM and RVP and to the President's Executive Assistant. Able to direct team members and customers to the appropriate resources. Responsible for maintaining, organizing and protecting all company documents regarding Culture Calls, training and charge-offs. Able to look-up coworkers in the LMS to reset passwords, check on training progress in each coworker's transcript and assign training when requested. Provide customers inquiring on Bestway's website with product information, calculate payments and terms, able to take and verify a rental order, and get it to the appropriate store for delivery Able to look-up and create customer information in the High Touch system. Able to handle customer opportunities and direct to the appropriate individual for handling. Provides assistance to customer inquiring about Bestway's credit reporting. Competent in explaining Bestway's program, key components of the rental agreement, utilization of the 4 Key Principles of Customer Interaction, and Bestway's sales program. Work charged-off accounts of stores with excessive charge-offs. Represent Bestway Bring It Values in all interactions and act as a Bestway Ambassador. Assist with other corporate projects as needed or assigned. Competencies Outstanding customer service and interpersonal skills Highly organized and detail-oriented Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Good verbal and written communication skills Positive and outgoing with an upbeat personality Able to work independently with minimum guidance Capable of supervising and scheduling the work of others Dependable Focuses on new technologies and stays current with industry information Ability to thrive in a fast-paced environment with change Must be able to prioritize efficiently and effectively Experience in the retail industry sector with related RTO industry a plus Able to type 25+ wpm Competent in using Microsoft Office Suite Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and scanners. Position Type / Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. unless flex schedule is requested per Company standard. Hourly Pay Scale The hourly range for this position is $18.00 per hour - $20.00 per hour depending on experience. The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values! Caring Integrity Servant Leadership Ownership Fun

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