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Call Listener Jobs in Columbia, SC (NOW HIRING)

Charleston ENT

Audiology Tech

Columbia, SC · On-site

$32K - $40K/yr

Call patients to pick up hearing aids * Check hearing aids dropped off * Check in hearing aids ... Good verbal and written communication skills are essential in addition to excellent listening ...

Palmetto ENT & Allergy

Audiology Tech

Columbia, SC · On-site

$36K - $45K/yr

Call patients to pick up hearing aids * Check hearing aids dropped off * Check in hearing aids ... Good verbal and written communication skills are essential in addition to excellent listening ...

Charleston ENT & Allergy

Audiology Tech

Columbia, SC

$36K - $45K/yr

Call patients to pick up hearing aids * Check hearing aids dropped off * Check in hearing aids ... Good verbal and written communication skills are essential in addition to excellent listening ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Columbia, SC · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

AMBA

Inside Sales Insurance Specialist

Columbia, SC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Columbia, SC · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Columbia, SC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

spatco

Service Dispatch - Service Admin

Columbia, SC

$17 - $23/hr

Enter service call information into computer systems * Confer with customers or supervising ... Must have the ability to listen and communicate effectively * Able to multitask and perform a ...

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All JobsCall Listener JobsCall Listener Jobs in Columbia, SC

Call Listener information

See Columbia, SC salary details

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How much do call listener jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call listener in Columbia, SC is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.79 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Columbia, SC?

For Call Listener jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Columbia, SC look for?

The top searched job categories for Call Listener jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Call Listener jobs?

Cities near Columbia, SC with the most Call Listener job openings:

Call Listener jobs near you

Area Sales Representative - Fleetcard

The McPherson Companies

Columbia, SC • On-site

$70 - $110/hr

Other

Posted 13 days ago

Job description

Join the winning team at The McPherson Companies, a pioneer in the petroleum industry for over fifty years. At McPherson, we are more than a company; we are a family that values excellence, honesty, and a commitment to delivering quality products and services to our customers. As we continue to lead in petroleum distribution, we are searching for a dynamic and experienced sales professional to join our growing team.


Position Overview:

As an Area Sales Representative, you will play a crucial role in marketing and selling our industry-leading fuel purchasing solutions within your assigned market. This is a high-impact, "hunting" sales position that requires a strategic and results-oriented individual with a proven track record of success in the B2B environment. We are seeking candidates who are not just looking for a job but a place to grow, excel, and call home.


Position Responsibilities:

  • Utilize a combination of phone, cold calling, email, and social media to prospect and set appointments with potential clients.

  • Conduct effective sales calls, identifying clients' goals, challenges, and needs to recommend tailored solutions.

  • Manage the onboarding process for new customers, ensuring a seamless transition.

  • Maintain a well-balanced pipeline of prospective accounts.

  • Accurately report sales-related activities within our CRM system.

  • Strive for continual professional and personal development through training and coaching.


Position Requirements:

  • 3+ years of successful field sales experience in a B2B environment.

  • Bachelors Degree preferred or equivalent experience in industry.

  • Proven track record of prospecting and self-sourcing new appointments and leads.

  • Strong time and sales territory management skills.

  • Exceptional sales call management, presentation, and closing abilities.

  • Business acumen with experience and passion for selling in the SMB space.

  • Self-motivated and able to work independently, with remote/home office experience.

  • Excellent listening, written, and verbal communication skills.

  • Entrepreneurial spirit with personal and professional confidence.

  • Proficiency in using sales automation tools (Salesforce.com, ACT, Oracle, etc.).


Sales Experience in the following areas is a PLUS:

  • Fleet Services

  • Payroll Services

  • Telecommunications Sales

  • Ability to work independently as well as with a team.

  • Ability to work in a fast-paced environment, performing multiple duties/tasks within defined deadlines.

  • Proven experience identifying problems of varying complexities and finding effective solutions with few guidelines.

  • Responsive to the needs of customers internal and external.

  • Sense of urgency and commitment with strong follow up skills.

  • Proven precision and attention to detail with a high level of accuracy.

  • Demonstrate a professional and positive attitude in all internal and external customer interactions.

  • Excellent interpersonal skills, written and verbal communication, and listening skills.

  • Self-driven and motivated individual with excellent planning and organizational skills.

  • Display proficiency with Microsoft Office Word, Outlook, PowerPoint, etc.


The job description of the Area Sales Representative is not inclusive and is subject to changes, additions, and deletions as determined by the supervisor.

The McPherson Companies, Inc. is an Equal Opportunity Employer – M/F/Vets/Disabled

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