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Call Listener Jobs in Boca Raton, FL (NOW HIRING)

Sage Dental

Dental Call Center Representative

Lake Worth, FL · On-site

$14.25 - $17.75/hr

Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses

Sage Dental

Dental Call Center Representative

Lake Worth, FL · On-site

$14.25 - $17.75/hr

Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses

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All JobsCall Listener JobsCall Listener Jobs in Boca Raton, FL

Call Listener information

See Boca Raton, FL salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for call listener in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Boca Raton, FL? For Call Listener jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Boca Raton, FL look for? The top searched job categories for Call Listener jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Call Listener jobs? Cities near Boca Raton, FL with the most Call Listener job openings:
Call Listener jobs near you
Dental Call Center Representative

Dental Call Center Representative

Sage Dental

Boynton Beach, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Sage Dental rating

5.9

Company rating: 5.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

753rd of 877 rated healthcare providers

Job description

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for.
Overview
The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via the phone, webchat, and other online platforms. Duties include answering patient questions, scheduling appointments, and resolving complaints by following established protocols. This individual will be expected to make a continual effort to promptly respond to patient calls and messages with a friendly, professional attitude and demeanor. Customer service experience and strong writing skills are required. Candidates fluent in Spanish is a plus!
Position Details:
  • Full-Time Patient Service Support Coordinator (Call Center)
  • Sage Dental Support Center is located in Boca Raton, FL
  • 2-week training program provided
  • Benefits such as Medical Insurance, 401(k), Vision, PTO, and more!
  • Growth opportunity
  • Competitive base pay

Responsibilities
Essential Duties and Responsibilities include the following but are not limited to:
  • Must be able to handle high volume inbound and/or outbound calls
  • Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses
  • Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin)
  • Utilize scripts and tools appropriately
  • Collect the insurance information from patients, if applicable, and make the proper notations on the schedule
  • Diffuse difficult calls or seek assistance when necessary
  • Offer marketing promotions and educate the appropriate calls on our in-house discount program
  • Receive and promptly respond to real-time customer queries via webchat
  • Ability to document issues and resolutions
  • Provide exceptional customer service
  • Meet daily, weekly, and monthly department goals set forth by management
  • Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives
  • Adhere to all company policies and procedures, and abide by HIPAA regulations

Qualifications
  • Ability to successfully relate to and communicate with team members and patients
  • Strong team player willing to take direction, initiate business activities and work with management staff and peers
  • Self-starter able to work with minimal supervision/direction and ability to multitask
  • Professional demeanor and presentation
  • Strong and effective written communication skills
  • Creative thinker using sound judgment in workload coordination and technical matters
  • Ability to organize work effectively and establish priorities
  • Candidates who are fluent in Spanish is a plus

What Sage Dental employees say

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