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Call Listener Jobs in Boca Raton, FL (NOW HIRING)

G-TECH Services, Inc.

Be Seen First

Bilingual Call Center Associate (Spanish/English)

Boynton Beach, FL · On-site

$19 - $20/hr

Ability to make/take high volume of calls daily, utilizing exceptional call skills, with an ... Experience with listening and relating key information based on customers need and our outbound ...

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All JobsCall Listener JobsCall Listener Jobs in Boca Raton, FL

Call Listener information

See Boca Raton, FL salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call listener in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Boca Raton, FL?

For Call Listener jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Boca Raton, FL look for?

The top searched job categories for Call Listener jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Call Listener jobs?

Cities near Boca Raton, FL with the most Call Listener job openings:

Call Listener jobs near you

Automotive Service BDC Representative

CALL TEAM SIX LLC

Boca Raton, FL • Remote

$13 - $17.50/hr

Full-time

PTO

Re-posted 6 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

Benefits:
  • Flexible schedule
  • Paid time off
  • Paid training
  • Work from home
  • Overtime offered when available
  • Career Growth Opportunities 
Job Summary:

The Automotive Service BDC Representative is responsible for taking inbound service calls from prospective customers interested in getting their vehicle serviced. In addition, making outbound calls to prospective clients to schedule service appointments. This role involves contacting potential service customers, understanding their needs, providing information about available dates and times, and scheduling appointments for them to visit the dealership service department. The ideal candidate will have excellent communication skills, a customer-focused attitude, and a strong interest in the automotive industry.
Responsibilities 
  • Receive inbound calls and place outbound calls 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions in various dealership service schedulers
  • Attend trainings to maintain up-to-date skills and knowledge
  • Appointment scheduling
  • Outbound calling and texting efforts 
Qualifications
  • High school diploma/GED
  • Previous experience as a Automotive Business Development Representative or in a similar role is preferred 
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Familiarity with Customer Relationship Management (CRM) programs
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
  • Bilingual preferred, but not mandatory
Working Conditions: 
  • Must have quiet work environment.
  • Must have fully reliable high-speed home internet
  • This is an office-based role with extensive phone and computer use
Expected hours: 40 per week
Benefits:
  • Flexible schedule
  • Paid time off
  • Paid training
  • Work from home
  • Overtime offered when available
  • Career Growth Opportunities 
Shift:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
Supplemental Pay:
  • Bonus opportunities
  • Overtime opportunities
  • Paid Dealership Referral Bonus
Work Location: Remote
Depending on experience

This is a remote position.