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Call Listener Jobs in Baton Rouge, LA (NOW HIRING)

Green Tigers2 LLC

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Sales Manager (Fitness)

Baton Rouge, LA · On-site

Who will look everyone who enters the studio -- members, employees, vendors, visitors -- in the eye, call them by name, and make time for them. Who can motivate a sales team. Who listens. Who likes ...

Price LeBlanc

Service Advisor

Baton Rouge, LA

... Call Center to provide the ultimate customer service. The Service Advisor is responsible for ... Ascertain, listen to, and clearly articulate the clients' needs and concerns, providing accurate ...

Eastman

Operations Technician

Saint Gabriel, LA · On-site

... call-outs EDUCATION: • High School diploma or GED required; Process Technology degree or ... TECHNICAL COMPETENCIES, KEY SKILLS & ABILITIES: • Good written, listening and verbal ...

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Call Listener information

See Baton Rouge, LA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for call listener in Baton Rouge, LA is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Baton Rouge, LA? For Call Listener jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Baton Rouge, LA look for? The top searched job categories for Call Listener jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Call Listener jobs? Cities near Baton Rouge, LA with the most Call Listener job openings:
Call Listener jobs near you
Customer Service Representative

Customer Service Representative

Window World of Baton Rouge

Baton Rouge, LA • On-site

$15/hr

Part-time

Retirement

Re-posted 10 days ago

Job description

Part-Time Remote Customer Service Representative
Window World | Baton Rouge, LA
Join America's Largest Replacement Window Company!
Window World is looking for a friendly, dependable, and customer-focused Part-Time Remote Customer Service Representative to support our Baton Rouge team. If you enjoy helping customers, solving problems, and providing exceptional service, we'd love to hear from you.
As a Customer Service Representative, you'll be the first point of contact for our customers. You'll assist with answering questions, scheduling appointments, resolving concerns, and ensuring every customer receives the outstanding service Window World is known for.
This is a part-time remote position. Candidates must reside in or near the Baton Rouge area for training, occasional in-person meetings, or other business needs as required.
What You'll Do
  • Provide exceptional customer service through phone, email, text messaging, and online chat.
  • Answer customer questions regarding products, services, appointments, and company policies.
  • Schedule appointments for estimates, installations, service calls, and other related services.
  • Resolve customer concerns professionally and efficiently while escalating complex issues when appropriate.
  • Maintain accurate customer records and document all customer interactions.
  • Process customer payments and update customer account information.
  • Support outbound customer communication initiatives and follow-up programs.
  • Work closely with internal departments to ensure timely issue resolution.
  • Identify opportunities to improve customer satisfaction and internal processes.
  • Meet departmental performance goals, including quality, productivity, and customer satisfaction.
  • Assist with training and onboarding new team members when assigned.
  • Perform other duties as assigned.
What We're Looking For
  • High school diploma or equivalent required.
  • At least one year of customer service or call center experience (two or more years preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving and active listening abilities.
  • Proficiency with Microsoft Office and the ability to learn new software quickly.
  • Accurate data entry and typing skills.
  • Ability to work independently while maintaining strong communication with the team.
  • Reliable internet connection and a dedicated, professional workspace free from distractions.
  • Positive attitude, dependable work ethic, and a passion for providing outstanding customer service.
Schedule
Part-Time Remote Position
Flexible schedule based on business needs.
Candidates must reside in or near Baton Rouge, Louisiana.
Pay & Benefits
  • Starting at $15.00 per hour (based on experience)
  • Weekly pay
  • Flexible part-time schedule
  • 401(k) with company match (based on eligibility)
  • Opportunities for performance bonuses
  • Professional development and career advancement opportunities
Why Window World?
For more than 30 years, Window World has been America's leading replacement window company, serving homeowners with high-quality products and exceptional customer service. We believe our employees are our greatest asset and are committed to providing a supportive team environment, opportunities for growth, and a culture focused on customer satisfaction.
If you're looking for a flexible part-time opportunity with a company that values its employees and customers, we'd love to hear from you.
Apply today and don't miss your WINDOW of opportunity!

Apply