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Call Listener Jobs in Baton Rouge, LA (NOW HIRING)

Kenworth Louisiana

Truck Salesman

Port Allen, LA · On-site

$36K - $45K/yr

... listening to their responses • Understands and complies with federal, state, and local ... call-in customers on assigned floor days • Demonstrates new and used trucks to customers (may ...

Kenworth Louisiana

Truck Salesman

Port Allen, LA

... and listening to their responses Understands and complies with federal, state, and local ... and call-in customers on assigned floor days Demonstrates new and used trucks to customers (may ...

Gulf Management Inc

Regional Safety Partner

Walker, LA · On-site

Occasional call may be required for incidents that take place outside of traditional business hours ... Active Listening - Gives full attention to what others are saying, takes time to understand the ...

Gulf Management

Regional Safety Partner

Walker, LA · On-site

Occasional call may be required for incidents that take place outside of traditional business hours ... Active Listening - Gives full attention to what others are saying, takes time to understand the ...

Ochsner

Physician - Primary Care

Baton Rouge, LA

Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden

Green Tigers2 LLC

Be Seen First

Sales Manager (Fitness)

Baton Rouge, LA · On-site

Who will look everyone who enters the studio -- members, employees, vendors, visitors -- in the eye, call them by name, and make time for them. Who can motivate a sales team. Who listens. Who likes ...

Green Tigers2 LLC

Be Seen First

Sales Manager (Fitness)

Baton Rouge, LA · On-site

Who will look everyone who enters the studio -- members, employees, vendors, visitors -- in the eye, call them by name, and make time for them. Who can motivate a sales team. Who listens. Who likes ...

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All JobsCall Listener JobsCall Listener Jobs in Baton Rouge, LA

Call Listener information

See Baton Rouge, LA salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for call listener in Baton Rouge, LA is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Baton Rouge, LA? For Call Listener jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Baton Rouge, LA look for? The top searched job categories for Call Listener jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Call Listener jobs? Cities near Baton Rouge, LA with the most Call Listener job openings:
Call Listener jobs near you
Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist - State Farm Agent Team Member

State Farm

Baton Rouge, LA • On-site

$50K/yr

Full-time

Medical, Retirement, PTO

Posted yesterday

State Farm rating

7.5

Company rating: 7.5 out of 10

Based on 1,362 frontline employees who took The Breakroom Quiz

194th of 260 rated insurance

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Paid time off
  • Training & development

You May Be a Great Fit as a Customer Retention Specialist at Greg Archer State Farm Agency If:
  • You're the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You're a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 5606 Stumberg Lane Baton Rouge LA 70816
At Greg Archer State Farm Agency, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
  • Communicate with existing customers regarding renewals and coverage options.
  • Review accounts and assist with updates or changes as needed.
  • Identify opportunities to enhance customer satisfaction and engagement.
  • Maintain accurate records and documentation of interactions.
  • Collaborate with team members to meet retention and outreach objectives.
  • Look for opportunities to obtain referrals and google reviews

Qualifications
  • Strong interpersonal and problem-solving abilities.
  • Effective communication and listening skills.
  • Detail-oriented with a focus on customer experience.
  • Previous experience in customer service or account management preferred.
  • Must be able to obtain applicable state insurance licenses.

Compensation: $50,000.00 per year
We're Hiring!
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Greg Archer - State Farm Agent may be the right fit for you!
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.
  • Our office is located in Baton Rouge, LA.
  • Our office is open 9-5.
  • Before becoming a State Farm Agent, I was previously employed as a State Farm Field Executive.
  • We have 100 years of combined insurance experience in our office.
  • Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and New Agent Program Qualifier

We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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