ZipRecruiter

Log In

1

Call Listener Jobs in Lafayette, LA (NOW HIRING)

Vantage Bank

Customer Care Center Agent

Branch, LA

$12.75 - $16.50/hr

JOB SUMMARY The Customer Care Center Agent builds strong customer relationships by listening ... call center environment, and outbound calls as needed. They support customer inquiries related to ...

AMBA

Inside Sales Insurance Specialist

Lafayette, LA · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Lafayette, LA · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Lafayette, LA · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

Home Instead

Weekend Care Pro

Carencro, LA · On-site

$12 - $14/hr

Be a good and patient listener in a friendly and polite manner; Must be able to pass background ... For job related questions please call the franchise office at 337-295-7990.

Stuller

Bilingual Sales Associate

Lafayette, LA · On-site

$11.25 - $14/hr

May provide technical assistance to the customers or route the call to the appropriate department ... Excellent written, listening, and verbal communication skills. * Ability to make decisions ...

Stuller

Bilingual Sales Associate

Lafayette, LA · On-site

$11.25 - $14/hr

May provide technical assistance to the customers or route the call to the appropriate department ... Excellent written, listening, and verbal communication skills. * Ability to make decisions ...

Ochsner Health

Physician -

Lafayette, LA

Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden

Ochsner Health

Physician -

Lafayette, LA · On-site

Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden

Ochsner

Physician -

Lafayette, LA · On-site

Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden

next page

Showing results 1-20

All JobsCall Listener JobsCall Listener Jobs in Lafayette, LA

Call Listener information

See Lafayette, LA salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call listener in Lafayette, LA is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.37 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Lafayette, LA?

For Call Listener jobs in Lafayette, LA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Lafayette, LA look for?

The top searched job categories for Call Listener jobs in Lafayette, LA are:

What cities near Lafayette, LA are hiring for Call Listener jobs?

Cities near Lafayette, LA with the most Call Listener job openings:

Call Listener jobs near you

PBX Operator

Opelousas General Health System

Opelousas, LA • On-site

Other

Posted 24 days ago

Opelousas General Health System rating

7.1

Company rating: 7.1 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

PBX operator is responsible for managing a variety of incoming, outgoing and in-house office calls that involves calls from family members, hospital staff members and patients.

Essential Duties include:

Comments
*Transfers incoming calls to the right room, department or facilities within the hospital.
*Manages high volume calls efficiently
*Assists patients, visitors and vendors with directions inside and outside the hospital.
* Performs some clerical duties.
* Pages codes.
* Performs multi tasking while managing calls and shows a professional manner of call management.
* Always speaks clearly and fluently, is polite and friendly with a positive attitude and patience to listen.
* Answers multi line calls in a timely manner.


Education: High School Diploma required.

Browse our benefits OGHS-Benefits.pdf

What Opelousas General Health System employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom