Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Acquisition Specialist - State Farm Agent Team Member
Abbeville, LA · On-site
$38K - $55K/yr
... call first when life goes sideways - calm, steady, and ready to help. * You genuinely care about ... You listen first, then guide , making customers feel understood while confidently recommending ...
Quick apply
Acquisition Specialist - State Farm Agent Team Member
Abbeville, LA · On-site
$38K - $55K/yr
... call first when life goes sideways - calm, steady, and ready to help. * You genuinely care about ... You listen first, then guide , making customers feel understood while confidently recommending ...
... call first when life goes sideways - calm, steady, and ready to help. * You genuinely care about ... You listen first, then guide , making customers feel understood while confidently recommending ...
Quick apply
... call first when life goes sideways - calm, steady, and ready to help. * You genuinely care about ... You listen first, then guide , making customers feel understood while confidently recommending ...
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Sales Associate - Lafayette, LA
Lafayette, LA · On-site
$10.75 - $14.75/hr
Great verbal communication skills and strong listening skills * Daily interaction with the public in-person, and over the phone via email, text, or phone call. * Reliable transportation, a valid ...
New
Sales Associate - Lafayette, LA
Lafayette, LA · On-site
$10.75 - $14.75/hr
Great verbal communication skills and strong listening skills * Daily interaction with the public in-person, and over the phone via email, text, or phone call. * Reliable transportation, a valid ...
New
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Responsible for handling will call transactions involving payments from customers and employees ... Must have exemplary listening skills to facilitate effective two-way communication. * Strong ...
Responsible for handling will call transactions involving payments from customers and employees ... Must have exemplary listening skills to facilitate effective two-way communication. * Strong ...
Responsible for handling will call transactions involving payments from customers and employees ... Must have exemplary listening skills to facilitate effective two-way communication. * Strong ...
Responsible for handling will call transactions involving payments from customers and employees ... Must have exemplary listening skills to facilitate effective two-way communication. * Strong ...
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Ambient listening available to everyone in Primary care to reduce documentation time * LPN Care Coordinators dedicated to closing care gaps on your behalf * Ochsner On-Call to reduce call burden
Call Listener information
See Lafayette, LA salary details
$10.33 - $11.56
1% of jobs
$11.56 - $12.79
4% of jobs
$12.79 - $14.02
9% of jobs
$15.08 is the 25th percentile. Wages below this are outliers.
$14.02 - $15.26
13% of jobs
$15.26 - $16.49
22% of jobs
The median wage is $16.58 / hr.
$16.49 - $17.72
22% of jobs
$18.17 is the 75th percentile. Wages above this are outliers.
$17.72 - $18.95
14% of jobs
$18.95 - $20.18
8% of jobs
$20.18 - $21.41
4% of jobs
$21.41 - $22.64
3% of jobs
$22.64 - $23.87
1% of jobs
$10
$17
$23
How much do call listener jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for call listener in Lafayette, LA is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.37 per hour, depending on experience, location, and employer.
What does a call listener do?
A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are the key skills and qualifications needed to thrive as a call listener, and why are they important?
To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.
What are some common challenges faced by call listeners, and how can they effectively manage them?
Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.
What is the difference between Call Listener vs Call Center Agent?
| Aspect | Call Listener | Call Center Agent |
|---|---|---|
| Primary Role | Monitoring and analyzing calls for quality assurance | Handling customer inquiries and providing support |
| Required Skills | Active listening, communication, analytical skills | Communication, problem-solving, customer service |
| Work Environment | Call monitoring rooms, quality assurance departments | Call centers, customer service departments |
| Certifications | None typically required, but quality assurance training helpful | Customer service certifications often preferred |
While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.
What are popular job titles related to Call Listener jobs in Lafayette, LA?
For Call Listener jobs in Lafayette, LA, the most frequently searched job titles are:
- Call Center Representative
- On Call Dish Network Call Center
- Work From Home Catalog Call Center
- Work From Home Dental Call Center
- Work From Home Timeshare Call Center
- Independent Contractor Call Center Outbound
- Senior Vietnamese Call Center
- Work From Home Cvs Pharmacy Call Center
- No Experience Call Center Travel Agent
- From Home Portuguese Call Center
What job categories do people searching Call Listener jobs in Lafayette, LA look for?
The top searched job categories for Call Listener jobs in Lafayette, LA are:
What cities near Lafayette, LA are hiring for Call Listener jobs?
Cities near Lafayette, LA with the most Call Listener job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 6 days ago
Ochsner Health rating
6.5
Based on 449 frontline employees who took The Breakroom Quiz
614th of 898 rated healthcare providers
Job description
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
Ochsner Health is seeking a Board Certified/Board Eligible Internal Medicine Physician in Lafayette, Louisiana at Ochsner Lafayette General. Ochsner Health is an integrated healthcare system with more than 36,000 employees and over 4,600 employed and affiliated physicians in over 90 medical specialties and subspecialties. It operates 47 hospitals and more than 370 health and urgent care centers across Louisiana, Mississippi, Alabama, and the Gulf South.Ochsner Health is seeking a Board Certified/Board Eligible Internal Medicine Physician in Lafayette, Louisiana at Ochsner Lafayette General. Ochsner Health is an integrated healthcare system with more than 36,000 employees and over 4,600 employed and affiliated physicians in over 90 medical specialties and subspecialties. It operates 47 hospitals and more than 370 health and urgent care centers across Louisiana, Mississippi, Alabama, and the Gulf South.
Position Highlights:
- Ambient listening available to everyone in Primary care to reduce documentation time
- LPN Care Coordinators dedicated to closing care gaps on your behalf
- Ochsner On-Call to reduce call burden
- Remote messaging Nurses to reduce in basket messages sent through the portal
- Outpatient Care Managers to assist with complex patient management and helping with social determinant of your patients Health
- Digital Medicine - supporting the management of patients with chronic conditions.
- Hospitalist services available for call schedule
- Quality Incentives opportunity included
- 100% outpatient
- Alternative scheduling and work hours available
- wRVU Productivity Bonus included
- Outpatient/Inpatient opportunity, support of large subspeciality network
- Part of call group for after-hours and inpatient coverage
- EPIC EMR with strong support staff
- 10 days of paid CME with generous stipend annually
Compensation and Benefits:
- Salary is commensurate with experience and training
- Paid vacation, holidays and CME
- Full benefits including medical, dental and vision insurance
- Additional benefit options focused on physical, financial, social and mental health
- Retirement options (401k, 403b, and 457b)
- Relocation assistance
- Malpractice and tail insurance
Why Choose Ochsner Health:
- Flexible schedules to ensure a healthy work-life balance.
- Integrated health care delivery model with multi-specialty collaboration, large internal referral network and innovative resources dedicated to improving patient care and your ease of practice.
- Physician-led organization that ensures our providers are given the tools and support needed to care for patients.
- Professional development opportunities in teaching, research, physician leadership and community service.
- EPIC medical record platform utilized throughout the health system to enhance flexibility in patient management.
Call Lafayette Home:
Lafayette is a hidden gem in the South, offering big-city amenities with a small-town charm. A culture like no other - known as the "Happiest City in America," Lafayette boasts vibrant Cajun and Creole heritage, world-famous festivals, and a foodie's paradise. Outdoor & family friendly living with mild winters, outdoor adventure year-round, and top-rated schools for families. Get more for your money with affordable housing, and a low cost of living compared to other metro areas. Lafayette is in a prime location just a short drive to New Orleans, Houston, and beautiful Gulf Coast beaches.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Maryland, Minnesota, New York, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) orcareers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View theEEO is the Law posterand itssupplement, as well as thepay transparency policyfor more information.
Affirmative Action Policy Statement
What Ochsner Health employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Ochsner Health
Sourced by ZipRecruiter
Industry
Hospitals
Company size
10,000+ Employees
Headquarters location
New Orleans, LA, US
Year founded
1942