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Call Listener Jobs in Mandeville, LA (NOW HIRING)

Ochsner Health

HR Service Center Rep

New Orleans, LA

$15 - $19.25/hr

Must possess a strong customer service focus, strong interpersonal and listening skills and the ... Achieves first call resolution of 85% or above. * Assists with training of new Associates by ...

Ochsner Health

HR Service Center Rep

New Orleans, LA · On-site

$15 - $19.25/hr

Must possess a strong customer service focus, strong interpersonal and listening skills and the ... Achieves first call resolution of 85% or above. * Assists with training of new Associates by ...

AMBA

Inside Sales Insurance Specialist

New Orleans, LA · On-site

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

New Orleans, LA · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

New Orleans, LA · On-site

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

New Orleans, LA · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

New Orleans, LA · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

PLACE

We have a $100,000 problem!

Mandeville, LA · On-site

$65K - $125K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Real Estate Partner - Agent

Mandeville, LA · On-site

$60K - $200K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

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Call Listener information

See Mandeville, LA salary details

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How much do call listener jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call listener in Mandeville, LA is $16.12, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Mandeville, LA? For Call Listener jobs in Mandeville, LA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Mandeville, LA look for? The top searched job categories for Call Listener jobs in Mandeville, LA are:
What cities near Mandeville, LA are hiring for Call Listener jobs? Cities near Mandeville, LA with the most Call Listener job openings:
Call Listener jobs near you

Call Center Specialist (Swing Shift)

Gulf Coast Bank and Trust Company

Covington, LA • On-site

$14.50 - $18/hr

Other

Re-posted 4 days ago

Job description

Job Type
Full-time
Description
Summary
The Call Center Specialist assists external and internal clients with debit card, digital banking and various banking needs via telephone.
Swing Shift: Refers to a work schedule that covers evening and night shifts and may have an alternating schedule to allow for coverage based on business needs. Additionally, this position requires evening/night and weekend availability. Schedules are as follows:
Schedule A: Monday-Friday (with one weekday off-Tuesday, Wednesday, or Thursday), 12:30 PM-9:00 PM, and Saturday 9:00 AM-5:00 PM.
Schedule B: Monday-Friday (with one weekday off-Tuesday, Wednesday, or Thursday), 12:30 PM-9:00 PM, and Sunday 9:00 AM-5:00 PM.
Location: Highly preferred for the candidate to reside in New Orleans, LA area and/or Dallas, TX area to be able to come into the office, as needed; however, the position is mostly remote, referring to a work-from-home schedule.
Responsibilities

  • Identifies client needs, clarifies information, troubleshoots, and research to resolve every issue and/or provide solutions related to banking needs.
  • Manages outbound calls in a timely manner.
  • Answers incoming calls to assist with digital banking needs, provide information about products and services, and respond to client complaints in a respectful and helpful manner.
  • Participates in training programs to continuously improve product knowledge and service skills.
  • Escalates client complaints or issues to management when necessary.
  • Handles Debit card travel alerts and increases for clients and branches.
  • Processes deposit account file maintenance, requests for copies of checks and/or statements, and other requests as necessary.
  • Responds to requests for stop payments, including COD interest check stop payment requests.
  • Places outbound calls when needed.
  • Works shift schedule and/or swing shifts, including nights and weekends.
  • Completes special projects and additional duties as assigned.
Requirements
Skills/Experience/Education
  • Experience working in Client Service Call Centers or Client Services Industry.
  • Positive and customer-focused mindset with strong verbal and written communication skills.
  • Exceptional time management skills with the ability to work independently.
  • Punctual, reliable, and detail oriented.
  • Computer and mobile device proficiency.
  • Strong listening and problem-solving abilities.
  • Persistent enthusiasm when interacting with clients.
  • Must have a reliable internet service at residence to work from home when needed.
  • Ability to work well under pressure and maintain self-control during stressful situations.
  • Bi-lingual, (Spanish) preferred.
Essential Mental & Physical Requirements
  • Ability to travel if required to perform the essential job functions.
  • Ability to work under stress and meet deadlines.
  • Ability to read and interpret a document if required to perform the essential job functions.
  • Prolonged periods of sitting at a desk and working on a computer may be required.
  • Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.

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