Call Listener Jobs in Austin, TX (NOW HIRING)

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!   We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Under close supervision of nursing leadership, supports provider practice by assisting with direct patient care duties, including patient call backs and refill request.  May perform diagnostic testing, maintain supply inventory levels, and clean and maintain medical equipment.  Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

•  Rooms patients, takes and documents vital signs and prepares patients for provider exam.
• Administers medication under physician’s direction and within the scope of practice as demonstrated by completion of training and testing.
• Performs diagnostic testing such as EKGs, audiograms, typanograms, spirometry, and visual screenings as instructed and documents in EPIC EMR.
• Responsible for reviewing both Provider refill in basket and assisting with daily medication refill request using the  ARC refill protocol. 
• Responsible for reviewing EPIC triage call in basket for any callbacks.
• Responsible for reviewing result note in basket and calling /informing patients of normal lab results.
• Ensures rooms are properly stocked and supplies are current and within expiration dates.
• Cleans patient rooms as needed, including proper handling of dirty laundry.
• Ensures laundry cart is stocked with fresh linens on a daily basis.
• Follows directions given by nursing team leader or supervisor.
• Follows clinic protocols.
• Provides patients with educational materials as directed.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

OTHER DUTIES AND RESPONSIBILITIES

•  May be responsible for answering incoming phone calls coming into nursing triage, which include the following:
• Determines if the call is low acuity or high acuity by demonstrating strong listening skills.
• If able to assist patient in a non-clinical situation, will continue the call.
• Forwards to the appropriate clinical staff member on duty if the call requires any clinical intervention.
• Responsible for (but not limited to): ADD symptoms/Questions, Medication Refill requests, Referral questions, request for copies of lab or immunization records, request for lab releasing to my chart, lab results if sign off by provider, general calls from pharmacies and medication not covered by their insurance.
• Utilizes the smart phrases when taking any phone messages and routing directly to the provider.
• Posts patient test results through patient’s mychart portal.
• Refills medication following the ARC refill protocols.
• May assist providers with procedures by setting up equipment, assisting with patient preparation, and cleaning and storing equipment after exam. Obtains applicable consents and completes all necessary documentation in EPIC EMR.
• May maintain equipment (autoclaves, sterilizes, washes speculums, checks expiration dates, etc).
• Performs other duties within the scope of the unlicensed personnel as assigned.

QUALIFICATIONS

Education and Experience

Required:

• High school diploma or equivalent.
• Required to meet one of the following:
  • Medical Assistant experience, or
  • CNA/EMT/PCT(or other comparable experience) providing direct patient care, beyond Activities of Daily Living, including experience taking manual vitals and giving medications and/or injections, or
  • Graduate of a medical assistant program.

Preferred:

• Six (6) months or more experience as a Medical Assistant.

Certificate/License

Medical Assistant certification preferred. Current AHA approved Basic Life Support (BLS) Healthcare Provider Cardiopulmonary Resuscitation (CPR) course completion card. 

Knowledge, Skills and Abilities

• Ability to administer medications & injections within scope of position within 90 days of hire.
• Knowledge of medical terminology.
• Excellent organizational skills.
• Excellent phone listening skills.
• Ability to multi-task in a fast-paced environment and manage competing priorities.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal & problem solving skills.
• Ability to work in a team environment.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule: Monday - Friday, 8AM - 5PM *Will work at Seton Northwest until 10/1/26*