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Call Listener Jobs in Austin, TX (NOW HIRING)

Mancomm, Inc.

Inside Sales Representative

Bastrop, TX · On-site

$50K - $70K/yr

Directing the conversation through purposeful questions - listening closely enough to catch what's really behind a prospect's words, then asking the next question that keeps the call moving toward a ...

Mancomm Inc.

Inside Sales Representative

Bastrop, TX · On-site

$50 - $70/hr

Directing the conversation through purposeful questions -- listening closely enough to catch what's really behind a prospect's words, then asking the next question that keeps the call moving toward a ...

Listen Labs, Inc

Account Executive, Enterprise

Austin, TX · On-site

$250 - $300/hr

Build proposals and RoI cases that convince qualified prospects to buy Listen. Negotiate contract terms when needed. * Process improvement: improve our internal sales processes (slides, call scripts ...

St. Louis Arc

Ortho Tech/Medical Assistant

Austin, TX · On-site

$29K - $39K/yr

Determines if the call is low acuity or high acuity by demonstrating strong listening skills. * If able to assist patient in a non-clinical situation, will continue the call. * Forwards to the ...

Austin Regional Clinic

Medical Assistant (PEDI)

Austin, TX · On-site

$17 - $21.75/hr

Determines if the call is low acuity or high acuity by demonstrating strong listening skills. * If able to assist patient in a non-clinical situation, will continue the call. * Forwards to the ...

St. Louis Arc

Medical Assistant (PEDI)

Austin, TX · On-site

$17 - $21.75/hr

Determines if the call is low acuity or high acuity by demonstrating strong listening skills. * If able to assist patient in a non-clinical situation, will continue the call. * Forwards to the ...

St. Louis Arc

Medical Assistant (36 hours)

Round Rock, TX · On-site

$16.50 - $21.25/hr

Determines if the call is low acuity or high acuity by demonstrating strong listening skills. * If able to assist patient in a non-clinical situation, will continue the call. * Forwards to the ...

Sames Motor Company Inc

RECEPTIONIST

Bastrop, TX · On-site

$15.75 - $20.75/hr

Ability to concentrate and listen amid distractions and interruptions; able to work under pressure. * Ability to take complete messages; including names, numbers, etc. * Ability to relay call or ...

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All JobsCall Listener JobsCall Listener Jobs in Austin, TX

Call Listener information

See Austin, TX salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call listener in Austin, TX is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Austin, TX?

For Call Listener jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Austin, TX look for?

The top searched job categories for Call Listener jobs in Austin, TX are:

What cities near Austin, TX are hiring for Call Listener jobs?

Cities near Austin, TX with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Austin, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,929 per year, or $17.8 per hour.

Inside Sales Representative

Mancomm, Inc.

Bastrop, TX • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Mancomm - Bastrop, TX (In-Office) Full-Time Monday-Friday, 8:00 AM - 5:00 PM
Compensation
$3,000/month base salary + uncapped commission $50K-$70K+ first-year OTE
About the Role
Mancomm is hiring an Inside Sales Representative to drive revenue through both outbound prospecting and inbound lead conversion. This is a high-leverage compensation role: a lower base salary paired with strong, uncapped commission for someone who wants their earnings tied directly to their performance.
Requirements
Responsibilities
  • Cold calling (outbound prospecting)
  • Following up on inbound leads
  • Qualifying leads
  • CRM data entry and upkeep
  • Scheduling meetings/demos
  • Following a call script/talk track
  • Hitting call and activity quotas
  • Collaborating with marketing on lead quality feedback
  • Handling objections confidently
  • Following up on quotes/proposals
  • Researching prospects before outreach
  • Reporting on call and lead metrics
Qualifications
  • 3+ years of inside sales experience required
  • No degree required
Skills
  • Phone communication: Ability to clearly explain product/service value over the phone
  • Active listening: Directing the conversation through purposeful questions - listening closely enough to catch what's really behind a prospect's words, then asking the next question that keeps the call moving toward a decision, rather than letting the prospect control the pace or direction
  • Objection handling: Treating an objection as a symptom, not the real problem - using questions to uncover what's actually behind it (budget, trust, timing, fit) rather than immediately countering with a rebuttal, so the root concern gets addressed instead of just the surface one
  • Professional written follow-up
  • CRM experience (GHL a plus)

Apply Today
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)

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