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Call Listener Jobs in Washington (NOW HIRING)

495 Garage Door

Dispatcher

Silver Spring, MD · On-site

Company Description 495 Garage Door, Inc. is a family owned business located in Maryland. As a family owned business we understand the importance of meeting the needs of our clients - one customer at

495 Garage Door

Dispatcher

Silver Spring, MD · On-site

Company Description 495 Garage Door, Inc. is a family owned business located in Maryland. As a family owned business we understand the importance of meeting the needs of our clients - one customer at

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Washington? For Call Listener jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Washington look for? The top searched job categories for Call Listener jobs in Washington are:
What cities in Washington are hiring for Call Listener jobs? Cities in Washington with the most Call Listener job openings:
Call Listener jobs near you

Medical Call Center Representative

MedVanta

Bethesda, MD • On-site

$18 - $20/hr

Part-time

Posted 29 days ago

Job description

Position Summary / Scope of Responsibility:
MedVanta is the nation's largest physician-owned and operated next generation management services organization (MSO). Our services are specifically designed for musculoskeletal (MSK) providers and go beyond that of a traditional MSO, empowering our clients with the precise infrastructure, data, technology, and administrative processes needed to thrive both today and tomorrow.
MedVanta has an employee centered culture that supports and promotes diversity and inclusion. Our encouraging and empowering management style makes MedVanta a great place to further grow your knowledge while building a team driven path to success.
The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is responsible for handling inbound calls and other forms of communication with consumers/patients in a professional and tactful manner. They will work closely with all healthcare providers to facilitate and coordinate efficient, effective, quality healthcare. The individual must demonstrate knowledge of orthopaedic practice; possess the ability to collect data reflective of the patient's clinical status and interpret the appropriate information needed to identify each patient's requirements related to their specific needs. This role involves collecting and documenting caller information and symptoms, coordinating appointments, and directing the consumers/patients to the next level of care.
This is a Hybrid role requiring you to reside in the D.C. Metropolitan area.
Employees will primarily work remotely but, will be required to come on-site on occasion for team meetings, training, or equipment pickup.
Compensation: $18.00-$20.00/hour
This is a part time role offering only Night and Weekend hours.
Primary Responsibilities:
The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of MedVanta.
  • Exhibit strong customer service and communication skills in daily interaction with the public, patients, staff, and physicians in the performance of job duties.
  • Communicate with consumers/patients via telephone, computer, and/or other digital applications.
  • Schedule, reschedule, and cancel patient appointments in accordance with provider availability and office guidelines.
  • Coordinate appointment types appropriately based on patient needs and established scheduling protocols.
  • Verify patient demographics, insurance information, and required documentation at the time of scheduling.
  • Communicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care.
  • Uses sound judgement to triage and route incoming calls appropriately.
  • Collect and accurately document patient-reported information, and coordinate appropriate next steps in accordance with established guidelines and office protocols.
  • Dictate and respond to all voicemails received in a timely manner, within the response time designated by MedVanta.
  • Schedule appointments accurately, utilizing knowledge of physician preference, insurance participation and requirements including application of referrals and treatment plans.
  • Regularly and accurately update applicable patient personal and payment information within EMR/EHR software.
  • Demonstrate excellent communication, active listening, attention to detail, and exceptional customer service skills.
  • Respect confidentiality, privacy, safety, and patient rights.
  • Verify insurance.
  • Other duties as assigned.

Required Education and Experience:
  • High School Diploma or GED
  • 2+ years of experience in a call center &/or customer service environment, preferably in a medical setting/organization.
  • Proficient knowledge of medical terminology. Working knowledge of musculoskeletal conditions and orthopedic terminology a plus.
  • Proficiency with Microsoft Office Suite of Products
  • Proficiency with EMR/EHR software

Competencies / Required Skills and Abilities:
  • Strong ability to communicate effectively both verbally and in writing; thoughts and instructions are logical and clearly expressed.
  • Capable of properly handling situations involving anxious or frustrated consumers/patients, offering appropriate assistance and support.
  • Work well under stress and relate to the general public, healthcare professionals, and colleagues in a respectful manner.
  • Possess adequate typing skills and basic computer knowledge.
  • Able to work remotely or in a hybrid environment, both independently and as part of a team.
  • Strong organizational, multitasking, and time management abilities.
  • Must be able to read, write, speak, understand, and communicate in the English language.
  • Bilingual in Spanish language (or other language) is a plus.

Physical Demands:
  • Must be able to sit for long periods of time and lift up to 25 pounds.
  • Must be able to use appropriate body mechanics techniques when performing desk duties.
  • Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone, or through use of other required technology.
  • Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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