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Call Force Jobs (NOW HIRING)

City of Amarillo

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Call Center Agent Under the direct supervision of the Call Center Supervisor, a Call Center Agent ... While performing the duties of this job, the employee is required to exert up to 10 pounds of force ...

Monument Health

Call Center Specialist

Rapid City, SD

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force ...

Monumenthealth

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ... Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force ...

City of Amarillo, Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Call Center Supervisor/ Utility Billing Manager SUPERVISORY WORK: SUMMARY Under the direct ... While performing the duties of this Job, the employee is required to exert up to 10 pounds of force ...

City of Amarillo Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Call Center Supervisor/ Utility Billing Manager SUPERVISORY WORK: SUMMARY Under the direct ... While performing the duties of this Job, the employee is required to exert up to 10 pounds of force ...

Q1 Technologies

Call Center Operations

Raritan, NJ · On-site

... force management, etc. * Lead development and deployment of IVR and Fax solutions (and other ... Call Monitoring and Quality Programs - Facilitate call monitoring and call calibration processes

Surgery Partners

Call Center Representative

Newnan, GA · On-site

$14.50 - $18/hr

Call Center Representative Work Schedule: M-F, 8a-5p A Call Center Representative will be ... Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity ...

Surgery Partners

Call Center Representative

Newnan, GA · On-site

$14.50 - $18/hr

M-F, 8a-5p A Call Center Representative will be responsible for answering all incoming calls for ... Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity ...

Surgery Partners

Call Center Representative

Newnan, GA · On-site

$14.50 - $18/hr

M-F, 8a-5p A Call Center Representative will be responsible for answering all incoming calls for ... Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity ...

EyeSouth Partners

Corporate Lead Call Center Rep

Provide the Corporate Call Center (CCC) new hires with practice-based training. * Act as a liaison ... Exerting up to 15 pounds of force occasionally and/or negligible amount of force frequently or ...

Cellular Sales

Call Center Representative

Seabrook, TX · On-site

$14.50 - $18/hr

Support sales force by generating sales leads * Follow communication scripts when handing different topics * Research required information using available resources * Provide customers with product ...

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Call Force information

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How much do call force jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call force in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Call Force?

Call Force jobs typically involve roles in call centers or customer service departments where employees are responsible for handling a high volume of inbound and outbound calls. These positions may focus on customer support, sales, appointment setting, or conducting surveys. Workers in Call Force jobs are expected to communicate clearly, resolve customer inquiries, follow scripts or procedures, and sometimes use specialized software. The primary goal is to provide efficient service and maintain customer satisfaction over the phone.

What are the key skills and qualifications needed to thrive as a Call Force agent, and why are they important?

To thrive as a Call Force agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is important. Patience, resilience, and problem-solving skills help agents handle challenging interactions and provide excellent customer service. These abilities ensure customer satisfaction, efficient issue resolution, and contribute to the overall success of the call center.

What is the difference between Call Force vs Customer Service Representative?

AspectCall ForceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in call center operationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, remote or on-site; fast-pacedOffice settings, retail, or remote; customer-facing roles
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Common Search/ComparisonCall Force vs Customer Service Representative

Call Force roles typically focus on outbound or inbound calls within call centers, emphasizing sales or support, while Customer Service Representatives handle customer inquiries across various industries. Both roles require similar credentials but differ mainly in scope and environment.

Can I work in a call force without experience?

Call force roles often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Entry-level positions may be available for those with basic computer literacy and a willingness to learn. Certifications or familiarity with call center software can be advantageous but are not always mandatory.

How to get hired in a call force?

To get hired in a call force, candidates should have strong communication skills, basic computer proficiency, and a customer service mindset. Employers often look for previous call center experience or relevant certifications, and may require passing a skills assessment or interview. Availability for flexible schedules and a professional demeanor are also important factors.
More about Call Force jobs

What are the most commonly searched types of Call Force jobs?

The most popular types of Call Force jobs are:

What job categories do people searching Call Force jobs look for?

The top searched job categories for Call Force jobs are:

Call Force jobs near you
Infographic showing various Call Force job openings in the United States as of August 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

CALL CENTER AGENT

City of Amarillo

Amarillo, TX • On-site

$13.75 - $18/hr

Other

Posted 15 days ago

City Of Amarillo rating

7.8

Company rating: 7.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

454th of 848 rated public administrative organizations

Job description

Call Center Agent

Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Agent may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Agent, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Essential Responsibilities
  • Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Builds lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizes software, databases, scripts, and tools appropriately.
  • Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
  • Takes part in training and other learning opportunities to expand knowledge of company and position.
  • Adheres to all company policies and procedures.
  • ADA Profile: Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is required to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or up to 5 pounds of force constantly to move objects. The employee is also required to balance, crouch, feel, finger, handle, pull, push, reach, speak, stand, stoop, talk, see, and walk. Also requires the ability to make rational decisions and perform repetitive motions.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state, and local law. The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.

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