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Call Centre Manager Jobs (NOW HIRING)

the bugman

Call Center Manager

Anaheim, CA · On-site

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

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$29.5K

$63.8K

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How much do call centre manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for call centre manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the role of a call centre manager?

A call centre manager oversees daily operations of a customer service call centre, manages staff, ensures quality service, and meets performance targets. They often use call management software, analyze performance metrics, and develop training programs to improve efficiency and customer satisfaction.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and performance targets. Managing emotions and using communication skills are important to handle the pressure effectively.

What does a Call Centre Manager do?

A Call Centre Manager oversees the daily operations of a call center, ensuring that customer service representatives meet performance targets and provide excellent customer support. They are responsible for hiring and training staff, monitoring call quality, analyzing performance metrics, and implementing strategies to improve efficiency. Additionally, they handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a Call Centre Manager, and why are they important?

To thrive as a Call Centre Manager, you need strong leadership abilities, operational management experience, and typically a background in customer service or business administration. Familiarity with call center software, workforce management systems, and quality assurance tools is highly beneficial. Excellent communication, problem-solving, and motivational skills set top managers apart in this role. These competencies are vital for ensuring efficient operations, maintaining high customer satisfaction, and effectively leading teams in a dynamic environment.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $85,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in high-demand areas or senior roles.

What are some common challenges faced by Call Centre Managers, and how can they effectively address them?

Call Centre Managers often encounter challenges such as high staff turnover, maintaining consistent service quality, and meeting key performance indicators under pressure. To address these, managers focus on ongoing staff training, fostering a positive team culture, and implementing clear communication channels. Regular performance reviews and recognizing top performers can also boost morale and retention. Leveraging data analytics helps identify areas for improvement, enabling managers to make informed decisions that benefit both employees and customers.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Centre Managers or Operations Directors, with salaries often exceeding $70,000 annually depending on experience and location. Advanced roles that involve strategic planning, team leadership, and process improvement tend to offer higher compensation within the call center industry.
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Call Centre Manager jobs near you
Call Center Manager

Call Center Manager

BCI Acrylic Independent Dealers

Stockton, CA • On-site

Full-time

Re-posted 6 days ago

Job description

Call Center Manager
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.

Apply