ZipRecruiter

Log In

1

Call Centre Manager Jobs (NOW HIRING)

Bath Concepts

Call Center Manager

Portland, OR · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

Bath Concepts

Call Center Manager

Modesto, CA · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

Bath Concepts

Call Center Manager

Portland, OR · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCall Centre Manager Jobs

Call Centre Manager information

See salary details

$29.5K

$63.8K

$109.5K

How much do call centre manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for call centre manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a call centre manager do?

A Call Centre Manager oversees the daily operations of a call center, ensuring that customer service representatives meet performance targets and provide excellent customer support. They are responsible for hiring and training staff, monitoring call quality, analyzing performance metrics, and implementing strategies to improve efficiency. Additionally, they handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a call centre manager, and why are they important?

To thrive as a Call Centre Manager, you need strong leadership abilities, operational management experience, and typically a background in customer service or business administration. Familiarity with call center software, workforce management systems, and quality assurance tools is highly beneficial. Excellent communication, problem-solving, and motivational skills set top managers apart in this role. These competencies are vital for ensuring efficient operations, maintaining high customer satisfaction, and effectively leading teams in a dynamic environment.

What are some common challenges faced by call centre managers, and how can they effectively address them?

Call Centre Managers often encounter challenges such as high staff turnover, maintaining consistent service quality, and meeting key performance indicators under pressure. To address these, managers focus on ongoing staff training, fostering a positive team culture, and implementing clear communication channels. Regular performance reviews and recognizing top performers can also boost morale and retention. Leveraging data analytics helps identify areas for improvement, enabling managers to make informed decisions that benefit both employees and customers.

How much do call centre managers make in the US?

Call centre managers in the US typically earn a median annual salary of around $60,000 to $80,000, with higher salaries possible in larger organizations or with more experience and certifications. Compensation can vary based on location, industry, and the size of the call centre.

Why do people quit call centre managers?

Call centre managers often experience high turnover due to stress from managing large teams, handling difficult customer interactions, and meeting performance targets. Additionally, limited career advancement opportunities and demanding schedules can lead employees to leave their positions.
More about Call Centre Manager jobs

What cities are hiring for Call Centre Manager jobs?

Cities with the most Call Centre Manager job openings:

What are the most commonly searched types of Call Centre jobs?

The most popular types of Call Centre jobs are:

What states have the most Call Centre Manager jobs?

States with the most job openings for Call Centre Manager jobs include:

What job categories do people searching Call Centre Manager jobs look for?

The top searched job categories for Call Centre Manager jobs are:

Call Centre Manager jobs near you
Infographic showing various Call Centre Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Manager

Restoration Management Company

Livermore, CA • On-site

$82K - $98K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

We are RMC
Interested in working for a company that is dedicated to serving communities through the restoration of homes and businesses? A company that provides opportunities for advancement while learning alongside a group of experienced, dedicated, skilled remediation leaders? Restoration Management Company is that company. Founded on the premise of hard work, dedication, and commitment to its employees, the expansion of our services throughout the Northwest, Southwest, and Central territory has only been possible through the growth, development, and advancement of our employees! Our family-owned business has been going strong for 40 years, and we wouldn't be here without the hardworking and dedicated team we're lucky to have. Are you ready to be a part of our journey!
Description
Pay Rate: $82,316.52 - $98,775.56 Annually (DOE)
Corporate Office: 3090 Independence Drive, Suite 200, Livermore, CA 94551
This leadership position requires a five-day, in-office schedule.
Restoration Management Company expects each, and every employee to embrace and apply in their daily activities the following company CORE VALUES: Team Spirit, Integrity, Quality, Humility and Safety. These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management Company.
Job Summary
The Call Center Manager is responsible for overseeing a team of call center administrators, ensuring excellence in customer service, with maximum efficiency. This position is responsible for the delivery of quality service at the highest level; supports the organization in driving excellent customer service through development and implementation of the best in practice call center methods and procedures.
Key Responsibilities
Core responsibilities for the position are as follows:
  • Manages and oversees daily operations and direct activities of call center personnel.
  • Ensures delivery of an excellent customer service experience, accuracy in collection and input of customer detail, as well as efficient turnaround to key stakeholders.
  • Allocates worktime/schedules to call center personnel according to demand and workload to ensure effective coverage.
  • Manages and improves call center performance through regular monitoring, problem solving, auditing systems and quality assurance measures.
  • Regularly audits system performance, collaborating with IT services to ensure maximum performance of systems, resources, and applications.
  • Assesses issues, and identifies bottlenecks and opportunities for improvements, and implements solutions based on trends.
  • Leads the department in establishing high standard for productivity, quality, and customer service satisfaction; captures and measures data accordingly.
  • Summarizes, collects, analyzes, and prepares call center trends and data for management performance reports.
  • Builds and maintains relationships with the organizations branches, department heads, and other personnel in support of Call Center departments delivery of services.
  • Ensures call center staff is properly trained and equipped with the necessary tools to do their jobs effectively and efficiently.
  • Coaches call center staff through challenging customer service issues to a successful resolution.
  • Evaluates staff effectiveness and performance annually, focused on engagement, motivates staff to through set goals, and provides necessary resources and guidance for improved work performance and ongoing development.
  • Manages resources and talent to meet department objectives: Talent management from recruiting, hiring, performance assessment, manage improvement and implements disciplinary actions - up to terminations, when necessary.

Experience/Requirements
The position of Call Center Manager requires the following:
  • Bachelor's degree in Business Administration, Communications, or a related field; or equivalent years of experience.
  • Experience in similar role with at least five years of working in a supervisory/managerial role.
  • Knowledgeable in working within a construction, restoration environment, preferred.
  • Customer service "Excellence" minded with proven experience in training in customer relations.
  • Thorough understanding of management principles; familiarity with company services, and industry knowledge a plus.
  • Ability to build and deliver specialized training in management and team-building.
  • Proven record of success in team-building and management of multiple shifts.
  • Proficient in technology relative to call center operations, including computers, software applications, and phone systems.
  • Leadership skills with proven track record in motivating, coaching, mentoring, and developing staff.
  • Lead in development of department metrics and reports.
  • Decisiveness with attention to detail.
  • Exceptional interpersonal skills.
  • Maintains composure in stressful situations
  • Excellent organization abilities.
  • Possesses strong communication skills, both written and verbal.

Safety Requirements
  • Regulatory Requirements: Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
  • Personal Protective Equipment (PPE): Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.
  • Ergonomic Practices: Practice ergonomic principles to prevent musculoskeletal disorders. This includes proper desk setup, using adjustable chairs, and maintaining good posture while seated.
  • Office Safety Protocols: Adhere to established office safety protocols to maintain a secure work environment. This includes the following guidelines for the proper use of office equipment and ensuring that workspaces are free from clutter to prevent trips and falls.
  • Safety Training: Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.
  • Reporting Safety Concerns: Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation.
  • Emergency Procedures: Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts.

Physical Requirements
General Physical Abilities:
  • Lifting and Carrying: Ability to lift and carry materials or equipment weighing up to 25 lbs. regularly and up to 50 lbs. with assistance.
  • Physical Activities: Ability to perform tasks that require, walking, bending, reaching, crouching, kneeling, climb, squat, crawl, lift above shoulder, reach, and twist.
  • Sitting and Standing: Prolonged sitting or standing required (in office, driving and/or at job sites). Regular alternating between sitting and standing
  • Repetitive Motions: Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry).
  • Machinery Operation: Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination.
  • Visual Ability: requirement for clear vision (e.g., close work, computer use, eye coordination)

Working Conditions
Office Environment:
  • Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members.

Field Environment:
  • Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).

Hazardous Environments:
  • Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.
  • Work after hours and weekends given our 24/7 business operations

Travel Requirements:
  • May include travel to and from job sites, requiring the use of company vehicles. Possibility of attending out-of-town training or conferences

Additional Information
Location
Corporate (Livermore)
Territory
Full-Time/Part-Time
Full-Time
Exempt/Non-Exempt
Exempt
Req Number
COR-26-00004
About the Organization
Restoration Management Company, Northern California's largest emergency service / restoration company is a growing, profitable, privately held company headquartered in Livermore, California. Established in 1985, Restoration Management Company has been providing reliable, year round emergency service, 24-hours-a-day for water, smoke and environmentally damaged property - to commercial, industrial, and residential clients.
We offer:
- Full-time positions;
- Opportunity for advancement;
- Competitive benefits (medical, dental, vision, EAP, 401k and matching, and life insurance)
- PTO
- Paid holidays
- Competitive salaries
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.

Apply