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Call Centre Director Jobs (NOW HIRING)

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

MCI Careers

Call Center Director

Wichita, KS

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

MCI Careers

Call Center Director

Wichita, KS · On-site

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

MCI Careers

Call Center Director

Wichita, KS

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

MCI Careers

Call Center Director

Wichita, KS · On-site

$60K - $75K/yr

We are seeking an experienced and strategic Call Center Director to lead and oversee all aspects of contact center operations. This role is responsible for the leadership, development, and ...

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

This position reports directly to the Call Center Director. Essential Job Duties: * Answer incoming calls and respond to customer emails. * Make reservations for customers. * Handle customer ...

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

This position reports directly to the Call Center Director. ESSENTIAL JOB DUTIES * Answer incoming calls and respond to customer emails. * Make reservations for customers. * Handle customer inquiries ...

Acuity Eye Group

Contact Center Director

Arcadia, CA · On-site

$130K - $150K/yr

The Call Center Director partners closely with Regional Directors, physicians, and clinic leadership to ensure scheduling accuracy, appointment access, and rapid resolution of patient concerns. Key ...

New

Acuity Eye Group

Contact Center Director

Arcadia, CA · On-site

$130K - $150K/yr

The Call Center Director partners closely with Regional Directors, physicians, and clinic leadership to ensure scheduling accuracy, appointment access, and rapid resolution of patient concerns. Key ...

New

Socket.dev

Director, Call Center Operations

Bedford, TX · On-site

Director, Call Center Operations The Director, Call Center Operations is responsible for delivering strong and consistent performance across call center operations supporting multiple brands on the ...

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

As the Director of Call Center Operations, you will own the systems, people-readiness, and quality functions that allow our phone teams to deliver a white glove, caring experience at scale. You will ...

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Call Centre Director information

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$44K

$103K

$160K

How much do call centre director jobs pay per year?

As of Sep 13, 2026, the average yearly pay for call centre director in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What are the most commonly searched types of Call Centre jobs?

The most popular types of Call Centre jobs are:

What are popular job titles related to Call Centre Director jobs?

For Call Centre Director jobs, the most frequently searched job titles are:

Infographic showing various Call Centre Director job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $103,011 per year, or $49.5 per hour.

Call Center Director

Vernon Hills, IL • On-site

Intangible Assets
See more jobs at Intangible Assetsexternal

$150K - $170K/yr

Full-time

Re-posted 10 days ago

Job description

Role Description

This is a full-time role for the Director of Call Center Operations, located on-site in Rosemont, IL. The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center team. Responsibilities include analyzing call center metrics, implementing operational strategies, and improving service quality. The director will also be tasked with developing and executing policies that enhance efficiency and performance.

Qualifications

  • Proven experience in Contact Center Operations and Contact Center Management
  • Strong Customer Satisfaction focus and Analytical Skills
  • Background in Operations Management
  • Excellent leadership and team management capabilities
  • Outstanding communication and interpersonal skills
  • Experience managing third-party vendor relationships, including performance oversight, integration with internal systems and processes
  • Strong understanding of and experience implementing AI strategies and automation technologies to improve call center efficiencies and customer experience
  • Strong analytical and decision-making skills with data-driven leadership style
  • Demonstrated ability to think strategically and apply long-term vision (3-5 years) in developing scalable, customer-focused contact center operations.
  • Bachelor's degree in Business Administration, Management, or a related field preferred
Industry
  • Business Consulting and Services
Employment Type

Full-time