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Call Centre Manager Jobs in Rancho Cucamonga, CA

Call Center Manager

Anaheim, CA ยท On-site

$65K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

Call Center Representative

Riverside, CA ยท On-site

$16.75 - $20.75/hr

Under the supervision of the Call Center Manager, the Call Center Representative serves as the primary point of contact for patients and plays a key role in supporting access to care and efficient ...

Manager of Call Center

Riverside, CA ยท On-site

$93K - $134K/yr

Five (5) years Call Center management - 50+ seat operation. Certificates, Licenses, and Registrations: Current California Driver's License and BLS certification required. Essential functions:

Growth opportunities -- advance to Senior Caller, Team Lead, Call Center Manager, or Regional Director positions * High-energy, supportive team culture built on integrity, recognition, and fun What ...

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Call Center Representative

Whittier, CA ยท On-site

$17 - $21.25/hr

Call Center Associate We offer the following: Complete training Fun, fast paced environment Full time and Part-Time available Work for a solid company with a longstanding reputation Benefits offered ...

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Call Centre Manager information

See Rancho Cucamonga, CA salary details

$30.1K

$65.2K

$111.9K

How much do call centre manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for call centre manager in Rancho Cucamonga, CA is $65,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,100.00 and $76,600.00 per year, depending on experience, location, and employer.

What does a call centre manager do?

A Call Centre Manager oversees the daily operations of a call center, ensuring that customer service representatives meet performance targets and provide excellent customer support. They are responsible for hiring and training staff, monitoring call quality, analyzing performance metrics, and implementing strategies to improve efficiency. Additionally, they handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a call centre manager, and why are they important?

To thrive as a Call Centre Manager, you need strong leadership abilities, operational management experience, and typically a background in customer service or business administration. Familiarity with call center software, workforce management systems, and quality assurance tools is highly beneficial. Excellent communication, problem-solving, and motivational skills set top managers apart in this role. These competencies are vital for ensuring efficient operations, maintaining high customer satisfaction, and effectively leading teams in a dynamic environment.

What are some common challenges faced by call centre managers, and how can they effectively address them?

Call Centre Managers often encounter challenges such as high staff turnover, maintaining consistent service quality, and meeting key performance indicators under pressure. To address these, managers focus on ongoing staff training, fostering a positive team culture, and implementing clear communication channels. Regular performance reviews and recognizing top performers can also boost morale and retention. Leveraging data analytics helps identify areas for improvement, enabling managers to make informed decisions that benefit both employees and customers.

How much do call centre managers make in the US?

Call centre managers in the US typically earn a median annual salary of around $60,000 to $80,000, with higher salaries possible in larger organizations or with more experience and certifications. Compensation can vary based on location, industry, and the size of the call centre.

Why do people quit call centre managers?

Call centre managers often experience high turnover due to stress from managing large teams, handling difficult customer interactions, and meeting performance targets. Additionally, limited career advancement opportunities and demanding schedules can lead employees to leave their positions.

What are popular job titles related to Call Centre Manager jobs in Rancho Cucamonga, CA?

For Call Centre Manager jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:

What job categories do people searching Call Centre Manager jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Call Centre Manager jobs in Rancho Cucamonga, CA are:

Infographic showing various Call Centre Manager job openings in Rancho Cucamonga, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,233 per year, or $31.4 per hour.

Call Center Manager

Riverside, CA โ€ข On-site

Full-time

Re-posted 20 days ago


Job description

Call Center Manager
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.

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