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Call Centre Manager Jobs (NOW HIRING)

PSI Services LLC

Call Center Manager

Henderson, NV · On-site

$70K - $80K/yr

Call Center Manager Location: Henderson, NV Salary: $70-$80K About PSI Belong, Grow, and Thrive! At PSI, we believe that people achieve their best when they feel they truly belong. That's why ...

Peoples Bank

Call Center Manager

Merrillville, IN · On-site

$72K - $85K/yr

Overall, the position involves a comprehensive approach to call center management, focusing on team leadership, performance optimization, and customer satisfaction enhancement. DUTIES AND ...

PSI Services LLC

Call Center Manager

Henderson, NV

$70 - $80K/hr

Call Center Manager Location: Henderson, NV Salary: $70-$80K About PSI Belong, Grow, and Thrive! At PSI, we believe that people achieve their best when they feel they truly belong. That's why ...

Berkshire Bank

Call Center Manager

Lincoln, RI · On-site

$55K - $102K/yr

Call Center Reports to: Sales & Customer Support Manager Status: Exempt Grade: 10 Pay Range: $55,588 - $102,474 Actual compensation within the pay range will be determined based on factors including ...

Peoples Bank

Call Center Manager

Merrillville, IN · On-site

$72K - $85K/yr

Overall, the position involves a comprehensive approach to call center management, focusing on team leadership, performance optimization, and customer satisfaction enhancement. DUTIES AND ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Call Center Manager At Goodwill Industries ® Sacramento Valley & Northern Nevada, Inc. (Goodwill) you'll hear us say "because of Goodwill" a lot. Often it means, "because of Goodwill I got a hand up ...

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the ...

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Call Centre Manager information

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$29.5K

$63.8K

$109.5K

How much do call centre manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for call centre manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the role of a call centre manager?

A call centre manager oversees the daily operations of a call centre, manages staff, ensures customer service quality, and meets performance targets. They often use call management software, analyze performance metrics, and develop training programs to improve efficiency and customer satisfaction.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some high-stakes sales or trading roles. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What does a Call Centre Manager do?

A Call Centre Manager oversees the daily operations of a call center, ensuring that customer service representatives meet performance targets and provide excellent customer support. They are responsible for hiring and training staff, monitoring call quality, analyzing performance metrics, and implementing strategies to improve efficiency. Additionally, they handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a Call Centre Manager, and why are they important?

To thrive as a Call Centre Manager, you need strong leadership abilities, operational management experience, and typically a background in customer service or business administration. Familiarity with call center software, workforce management systems, and quality assurance tools is highly beneficial. Excellent communication, problem-solving, and motivational skills set top managers apart in this role. These competencies are vital for ensuring efficient operations, maintaining high customer satisfaction, and effectively leading teams in a dynamic environment.

What are some common challenges faced by Call Centre Managers, and how can they effectively address them?

Call Centre Managers often encounter challenges such as high staff turnover, maintaining consistent service quality, and meeting key performance indicators under pressure. To address these, managers focus on ongoing staff training, fostering a positive team culture, and implementing clear communication channels. Regular performance reviews and recognizing top performers can also boost morale and retention. Leveraging data analytics helps identify areas for improvement, enabling managers to make informed decisions that benefit both employees and customers.

What's the highest paying call center job?

The highest paying call center jobs are typically managerial roles such as Call Centre Director or Operations Manager, which can earn six-figure salaries depending on the company and location. These roles often require extensive experience, leadership skills, and knowledge of call center technologies and processes.

What job makes $10,000 a month without a degree?

A Call Centre Manager can earn $10,000 or more per month with extensive experience and strong leadership skills, often without requiring a college degree. High earnings typically depend on the size of the call center, industry, and performance-based bonuses, with some managers earning this through commissions and incentives. Certifications in management or customer service can enhance prospects but are not always mandatory for high-paying roles in this field.
More about Call Centre Manager jobs
What cities are hiring for Call Centre Manager jobs? Cities with the most Call Centre Manager job openings:
What are the most commonly searched types of Call Centre jobs? The most popular types of Call Centre jobs are:
What states have the most Call Centre Manager jobs? States with the most job openings for Call Centre Manager jobs include:
Call Centre Manager jobs near you
Infographic showing various Call Centre Manager job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 5% Full Time, and 92% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Manager

PSI Services LLC

Henderson, NV • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Title: Call Center Manager
Location: Henderson, NV
Salary: $70-$80K
About PSI
Belong, Grow, and Thrive! At PSI, we believe that people achieve their best when they feel they truly belong. That's why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.
We're proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you'll feel the difference in how we work, grow, and succeed together.
What You Can Expect From Us - We know that great work starts with feeling valued. That's why we've benchmarked all our roles against local market rates and why you'll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.
About the Role
The Call Center Manager is responsible for leading all aspects of Tier 1 and Tier 2 candidate support within the Henderson Call Center, with a primary focus on federal contract operations and service delivery excellence.
This role provides direct supervision of a team of approximately 12-18 federal employees, including Customer Service Representatives (CSR), Exam Accommodations Representatives (EAR), and Candidate Care Representatives. In addition, the Call Center Manager provides operational oversight of remaining call center teams within the Henderson site, ensuring alignment with performance expectations, policies, and service level standards.
The role is responsible for driving end-to-end candidate experience outcomes, ensuring consistent application of procedures related to candidate support, complaint resolution, and multi-channel service delivery (phone, email, and chat). A strong emphasis is placed on federal contract compliance, operational integrity, and adherence to Department of Defense (DoD) requirements.
This position requires successful completion and maintenance of DoD suitability approval as a condition of employment and continued access to federal contract work.
This is a full-time, permanent role, Monday through Friday during standard call center operating hours. The role requires availability outside of standard hours to support critical incidents, escalations, and operational needs as required.
Role Responsibilities
  • Provide direct supervision, coaching, and performance management for a team of approximately 12-18 federal employees, including Customer Service Representatives (CSR), Exam Accommodations Representatives (EAR), and Candidate Care Representatives.
  • Oversee day-to-day operations of all additional call center teams within the Henderson Call Center, ensuring consistent adherence to policies, procedures, and performance expectations.
  • Drive Tier 1 and Tier 2 candidate support operations across phone, email, and chat channels, ensuring timely and accurate service delivery.
  • Ensure consistent execution of policies and procedures related to candidate support, including displaced candidates, complaint resolution, and escalated service issues.
  • Monitor, analyze, and act on operational performance metrics, including service levels, quality scores, staffing coverage, and productivity indicators.
  • Own escalation management for complex, high-impact, or sensitive candidate issues, ensuring timely resolution and appropriate communication to stakeholders.
  • Conduct regular performance management activities, including coaching, feedback, documentation, and corrective action for direct reports.
  • Ensure compliance with federal contract requirements, internal policies, and applicable Department of Defense (DoD) regulations.
  • Support workforce planning activities, including staffing coordination, schedule oversight, and workload balancing to meet service demands.
  • Review and act on customer feedback and candidate journey insights to identify trends and drive continuous improvement initiatives.
  • Communicate operational updates, policy changes, and performance expectations to staff in a clear and consistent manner.
  • Develop, coach, and motivate staff and supervisors to achieve performance targets, quality standards, and service level agreements (SLAs).
  • Partner with internal stakeholders to resolve operational issues and ensure alignment on service delivery expectations and client requirements.
  • Identify and implement process improvements that enhance efficiency, candidate experience, and operational effectiveness.
  • Prepare, analyze, and present operational performance reports to leadership as required.
  • Conduct annual performance evaluations and ongoing performance reviews for direct reports.
  • Foster a culture of accountability, engagement, and service excellence across all teams within the Henderson Call Center.
  • Support operational continuity during critical incidents, including after-hours or weekend support as required.
Knowledge, Skills and Experience Requirements
  • Bachelor's degree or equivalent combination of education and relevant experience required.
  • Minimum of five to seven years of experience in a customer service or call center environment.
  • Minimum of three to five years of progressive people leadership experience, including direct supervision of staff and responsibility for performance management.
  • Experience leading operational teams in a high-volume contact center environment required.
  • Demonstrated experience managing both frontline staff and leadership-level employees preferred.
  • Strong understanding of call center operations, workforce management principles, and service level performance management.
  • Experience managing performance metrics, including SLAs, quality assurance standards, and productivity targets.
  • Proven experience in employee relations, including coaching, corrective action, performance improvement plans, and disciplinary processes.
  • Strong analytical skills with the ability to interpret operational data, identify trends, and drive performance improvements.
  • Experience working with customer service platforms, case management systems, and reporting tools.
  • Advanced proficiency in Microsoft Office applications, including Excel for reporting, analysis, and dashboard creation.
  • Ability to quickly learn and operate proprietary systems and adapt to evolving operational and federal contract requirements.
  • Strong communication and stakeholder management skills, including experience interacting with internal leadership and external clients.
  • Demonstrated ability to manage escalations and resolve complex operational or customer issues in high-pressure environments.
  • Experience working in a regulated or compliance-driven environment strongly preferred.
  • Must be able to successfully obtain and maintain Department of Defense (DoD) suitability approval as a condition of employment.

Benefits & Culture
Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:
  • Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions
  • Generous Time Off: Enhanced paid time off/annual leave policies
  • Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:
    • US: Dental, vision, life, and short-term disability insurance
    • UK: Medical cashback plan including dental, vision, and income protection
  • Flexible Spending Accounts (US)
  • Employee Assistance Program (EAP): Confidential support whenever you need it
  • Work-Life Balance: We understand life happens outside of work, and we fully support flexibility
  • Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired
  • Future Planning: Tools and support to help you grow personally and professionally
  • Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry

At PSI, we're more than just a workplace - we're a global team driven by shared values and real impact. If you're ready to be part of a company that's committed to your growth and well-being, we'd love to hear from you.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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