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Call Centre Manager Jobs (NOW HIRING)

Ashley

Call Center Manager

Fredericksburg, VA

Strong understanding of call center operations and workflow management * Knowledge of how call center functions impact overall business performance * Furniture industry knowledge and repair ...

Bath Concepts

Call Center Manager

Modesto, CA · On-site

Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs.

A-Star Heat & Air

Be Seen First

Call Center Manager

Dallas, TX · On-site

$55K - $65K/yr

We're looking for an experienced Call Center Manager to lead our Customer Service Representatives and Dispatch team while driving performance, accountability, and exceptional service. This is an ...

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonusesAbout Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

Luxury Bath Technologies

Call Center Manager

Spokane, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonuses About Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

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Call Centre Manager information

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How much do call centre manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for call centre manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a call centre manager do?

A Call Centre Manager oversees the daily operations of a call center, ensuring that customer service representatives meet performance targets and provide excellent customer support. They are responsible for hiring and training staff, monitoring call quality, analyzing performance metrics, and implementing strategies to improve efficiency. Additionally, they handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a call centre manager, and why are they important?

To thrive as a Call Centre Manager, you need strong leadership abilities, operational management experience, and typically a background in customer service or business administration. Familiarity with call center software, workforce management systems, and quality assurance tools is highly beneficial. Excellent communication, problem-solving, and motivational skills set top managers apart in this role. These competencies are vital for ensuring efficient operations, maintaining high customer satisfaction, and effectively leading teams in a dynamic environment.

What are some common challenges faced by call centre managers, and how can they effectively address them?

Call Centre Managers often encounter challenges such as high staff turnover, maintaining consistent service quality, and meeting key performance indicators under pressure. To address these, managers focus on ongoing staff training, fostering a positive team culture, and implementing clear communication channels. Regular performance reviews and recognizing top performers can also boost morale and retention. Leveraging data analytics helps identify areas for improvement, enabling managers to make informed decisions that benefit both employees and customers.

How much do call centre managers make in the US?

Call centre managers in the US typically earn a median annual salary of around $60,000 to $80,000, with higher salaries possible in larger organizations or with more experience and certifications. Compensation can vary based on location, industry, and the size of the call centre.

Why do people quit call centre managers?

Call centre managers often experience high turnover due to stress from managing large teams, handling difficult customer interactions, and meeting performance targets. Additionally, limited career advancement opportunities and demanding schedules can lead employees to leave their positions.
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Call Centre Manager jobs near you
Infographic showing various Call Centre Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Manager

BCI Acrylic Independent Dealers

Anaheim, CA • On-site

Full-time

Re-posted 17 days ago

Job description

Call Center Manager
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.

Apply