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Call Centre Emergency Communications Jobs (NOW HIRING)

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

In addition, this role plays a critical part in the emergency preparedness and response functions of the Call Center helping ensure reliable communication during emergency events and hospital-wide ...

$38.08 - $52.28/hr

Emergency Communications Dispatcher US-OR-Portland Requisition ID: 2026-40860 Position Category ... Multi-line call center or telephone experience * 1-year of customer service experience * 1-year of ...

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Call Centre Emergency Communications information

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Northport VA Medical Center Call Center Operator

Northport, NY

Full-time

Re-posted 12 days ago


Job description

Description

Position Summary

The Switchboard Telephone Operator / Emergency Dispatcher provides continuous, professional telephone and emergency communication services for the Northport VA Medical Center. The operator serves as a critical first point of contact for patients, staff, visitors, and emergency responders, ensuring timely call handling, accurate routing, and immediate response to emergency situations in accordance with VA policies and procedures.


Key Duties and Responsibilities

Answer all incoming calls within three (3) rings in a courteous, professional manner
Route calls accurately to appropriate departments, clinics, wards, or personnel
Assist with authorized local, long-distance, conference, collect, and international calls
Operate Cisco Webex and Cisco Finesse telephone systems
Maintain call logs and long-distance records
Receive and prioritize emergency calls and alarms
Activate Code Blue, overhead paging, radio, and crisis pager systems
Dispatch Police, Fire, Medical, and Emergency communications
Ensure confidentiality in compliance with HIPAA and Privacy Act

Requirements

Qualifications - Required

High school diploma or equivalent
Minimum one (1) year experience in switchboard, call center, or emergency communications
Ability to work rotating shifts, weekends, and federal holidays
Strong verbal communication skills
Ability to work calmly under pressure


Qualifications - Preferred

Hospital or medical center experience
Government or VA facility experience
Multi-line telephone or paging system experience


Training Requirements

Completion of VA orientation and system training
Minimum one (1) full week of on-the-job training per shift before independent duty
Ongoing training per VA directives


Security Requirements

Must pass VA background investigation
Must obtain VA-issued identification badge