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Emergency Call Centre Operator Jobs (NOW HIRING)

DK Security, Inc

Call Center Operator

Grand Rapids, MI

$18/hr

Call Center Operator SCOPE: Command Center Operators are an integral part of DK's team! They are ... Follow procedures in dispatching personnel for emergency and non-emergency response. * Accurately ...

DK Security, Inc

Call Center Operator

Kentwood, MI · On-site

$18/hr

Call Center Operator SCOPE: Command Center Operators are an integral part of DK's team! They are ... Follow procedures in dispatching personnel for emergency and non-emergency response. * Accurately ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly ...

Intralot

Call Center Operator

Concord, NH · On-site

... the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

... the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly ...

Intralot

Call Center Operator

Duluth, GA · On-site

... the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written ...

Midland Health

Call Center Operator

Midland, TX · On-site

The primary responsibility of the Call Center Operator is to provide the highest quality of customer service to patients at all time. This position performs a variety of duties related to the orderly ...

Intralot

Call Center Operator

Strongsville, OH · On-site

Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator ...

Intralot

Part Time - Call Center Operator

Boise, ID · On-site

Part Time Call Center Operator - Evening and Weekend shifts Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added ...

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Emergency Call Centre Operator information

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How much do emergency call centre operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for emergency call centre operator in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Emergency Call Centre Operator jobs?

For Emergency Call Centre Operator jobs, the most frequently searched job titles are:

Call Center Operator

Hilo, HI • On-site

Hawai'i Island Community Health Center
See more jobs at Hawai'i Island Community Health Centerexternal

$18.96 - $22.31/hr

Full-time

Re-posted 4 days ago

Key responsibilities

  • Answer a high volume of inbound calls promptly and courteously.

  • Screen calls, connect callers to appropriate departments, and provide general information about programs and services.

  • Assist with scheduling, rescheduling, canceling, and confirming clinic appointments.

Job description

Join Our Team as a Call Center Operator!

Are you passionate about providing excellent customer service and making a difference in your community? Hawaii Island Community Health Center is looking for a dedicated Call Center Operator to join our team!

Position Summary:

As a Call Center Operator, you will play a crucial role in ensuring smooth communication within our clinic. Under the general direction of the Director of Patient Services and direct supervision of the Call Center Manager, you will manage a multi-line switchboard, greet callers, answer questions, route calls, and provide professional and courteous customer service.

Key Responsibilities:

  • Answer a high volume of inbound calls promptly and courteously.
  • Screen calls and connect callers to the appropriate departments or individuals.
  • Provide general information about our programs, functions, and services.
  • Assist with scheduling, rescheduling, canceling, and confirming clinic appointments.
  • Forward calls requesting referrals, medication refills, lab test orders, and results to the appropriate departments.
  • Maintain daily records of patient calls and encounters.
  • Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude.
  • Communicate effectively with callers/patients, actively listening and facilitating access to services or resolution of complaints.
  • Register new patients and update registration information for existing patients.
  • Collect and update personal, demographic, health, and insurance information accurately in the patient’s chart.
  • Follow department protocols in handling difficult, angry, or disruptive callers.
  • Participate in ongoing customer service, telephone, and software skills training.

Requirements:

  • High School graduate or GED certificate with six months to one year of related experience and/or training; OR any equivalent combination of experience, training, and/or education.
  • Basic knowledge of general office procedures including filing, copying, and faxing.
  • Ability to use a computer to enter patient data and retrieve information.
  • Ability to work on multiple tasks within established deadlines.
  • Ability to work under the direction of a Manager and follow instructions.
  • Initiative to resolve patient concerns and problems.
  • Strong communication skills to interact effectively with diverse groups of people, including staff, providers, and patients.
  • Sensitivity to the multicultural nature of the service area population; may be required to communicate in another language.

Why Join Us?

At Hawaii Island Community Health Center, we are committed to providing high-quality healthcare services to our community. Join our team and be part of a supportive and dynamic environment where you can grow professionally and make a meaningful impact.

Apply Today!

If you are ready to take on this rewarding role, please submit your application and resume. We look forward to welcoming you to our team!