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Emergency Call Centre Operator Jobs (NOW HIRING)

DK Security

Call Center Operator

Grand Rapids, MI · On-site

$18/hr

Command Center Operators are an integral part of DK's team! They are responsible for providing ... Follow procedures in dispatching personnel for emergency and non-emergency response. * Accurately ...

kgs

Call Center Operator (Days)

Nashville, TN · On-site

The Call Center Operator will serve as the first point of contact for support, providing frontline assistance and customer service via phone, email, chat, and ticketing systems. This individual will ...

kgs

Call Center Operator (Nights)

Nashville, TN

The Call Center Operator will serve as the first point of contact for support, providing frontline assistance and customer service via phone, email, chat, and ticketing systems. This individual will ...

Koniag, Inc.

Call Center Operator (Days)

Nashville, TN · On-site

$14.50 - $21/hr

The Call Center Operator will serve as the first point of contact for support, providing frontline assistance and customer service via phone, email, chat, and ticketing systems. This individual will ...

kgs

Call Center Operator (Days)

Nashville, TN

The Call Center Operator will serve as the first point of contact for support, providing frontline assistance and customer service via phone, email, chat, and ticketing systems. This individual will ...

kgs

Call Center Operator (Nights)

Nashville, TN

The Call Center Operator will serve as the first point of contact for support, providing frontline assistance and customer service via phone, email, chat, and ticketing systems. This individual will ...

Securitas Technology

Call Center Operator

Honolulu, HI · On-site

$18 - $20/hr

Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ... Alarm Monitoring Operator Pay Progression Program * Shift premium for eligible assigned shifts

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Emergency Call Centre Operator information

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How much do emergency call centre operator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for emergency call centre operator in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Emergency Call Centre Operator jobs?

For Emergency Call Centre Operator jobs, the most frequently searched job titles are:

Call Center Operator FT Geneva General Hospital Day Shift

Geneva, NY • On-site

Finger Lakes Health
Education • 1 - 5K employees
Learn more about Finger Lakes Healthexternal

Full-time

Re-posted 11 days ago

Finger Lakes Health rating

5.4

Company rating: 5.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Call Center Operator (Full-Time)
Location: Geneva, NY (On-Site)
Schedule
  • Full-Time - 72 Hours per Pay Period
  • Day Shift 7a-3p
  • Weekend and Holiday Rotation

Position Summary
Join our team as a Call Center Operator, where you'll play a vital role in supporting hospital operations and delivering outstanding customer service. Under the supervision of the Director of Security, you will operate the Meridian I Telephone System console, manage the hospital's 24-hour answering service, paging system, and emergency response center, while providing courteous and professional assistance to patients, visitors, physicians, and staff.
This position requires excellent communication skills, the ability to multitask in a fast-paced environment, and a calm, professional demeanor during emergency situations.
Key Responsibilities
  • Operate the Meridian I Telephone System console efficiently and accurately.
  • Manage the hospital's 24-hour answering service and paging system.
  • Respond to emergency communications and activate appropriate response procedures.
  • Route incoming calls and provide accurate information to callers.
  • Perform general clerical and administrative duties.
  • Maintain confidentiality of patient and organizational information.
  • Provide exceptional customer service consistent with our Healing Environment standards.
  • Greet and assist patients, visitors, physicians, and staff in a courteous and professional manner.
  • Work collaboratively with all hospital departments to ensure effective communication.

Qualifications
Education
Required:
  • High School Diploma or GED

Preferred:
  • Business or Office Assistant degree

Experience
Preferred:
  • Previous switchboard or call center operator experience
  • Experience working with patients and/or handling emergency situations

Skills & Abilities
  • Outstanding customer service and communication skills
  • Ability to remain calm and professional during busy or stressful situations
  • Strong multitasking and organizational abilities
  • Ability to handle confidential information with discretion
  • Excellent interpersonal skills and teamwork
  • Sensitive and reassuring approach when interacting with patients and families
  • Ability to prioritize tasks while maintaining accuracy and professionalism

Licensure/Certifications
  • No licensure or professional certifications required.

Why Join Us?
At Finger Lakes Health, you'll be part of a team dedicated to delivering compassionate, high-quality care while supporting patients, visitors, and staff every day. If you thrive in a fast-paced environment and enjoy helping others, we'd love to hear from you.

What Finger Lakes Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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