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Call Center Ems Jobs (NOW HIRING)

Tri-anim Health Services, Inc.

Digitech is a leading provider of advanced billing and technology services to the EMS transport ... Summary: The Call Center Manager is responsible for the strategic leadership, operational ...

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Msccn

Call Center Representative - San Diego, CA

San Diego, CA · On-site

$17 - $21.25/hr

Call Center Representative: Shift 4pm - 12:30am. Weekends Required San Diego, CA Liberty Military ... Contact the applicable public service response organization (fire department, police, EMS, etc) in ...

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PRIORITY CARE TRANSIT EMS CENTRAL

Call Taker

Dallas, TX · On-site

Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Previous experience in a call center or non-emergency services environment preferred. Strong verbal ...

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How much do call center ems jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call center ems in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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Call Center Representative (Bilingual)

Indianapolis, IN • On-site

PRIORITY ONDEMAND
Health Care and Social Assistance • 1 - 5K employees
Learn more about PRIORITY ONDEMANDexternal

Other

Re-posted 14 days ago

Job description

Call Center Representative (Bilingual)

Indianapolis, IN 46227

Overview

Position Type Priority Ambulance Category Billing / Finance

Description

Shifts: 11:00-7:00 pm (In Office Position Only)

Priority Ambulance is a premier national medical transportation provider, operating in 13 states. Recognized for five consecutive years on Inc. Magazine's list of the 5000 Fastest-Growing Private Companies in America, Priority Ambulance delivers exceptional patient care and customer service to approximately 600,000 patients annually. Our fleet of more than 850 state-of-the-art ambulances and support vehicles is staffed by 4,000 highly trained paramedics and EMTs across the country. As a division of Priority OnDemand, a leading national EMS and medical transportation company, we leverage expert healthcare services and technology solutions to address challenges and enhance efficiency throughout the continuum of care.

Definition:

Call Center Representative for our Revenue Cycle team at a call center specializing in Healthcare Accounts Receivable (AR) follow-up. The representative will be a vital member of our revenue cycle team and will be responsible for assisting customers navigate and manage outstanding accounts receivables to enhance timely reimbursement for our EMS operations.

Specific Duties:

  • Handle a portfolio of self-pay AR accounts.
  • Initiate outbound calls to customers to request payment and or insurance information.
  • Investigate claim discrepancies and resolve billing issues.
  • Receive inbound calls from customers.
  • Assist customers in understanding their medical bills and insurance coverage.
  • Address patient inquiries, provide payment options, and set up payment plans if necessary.
  • Verify insurance eligibility and coverage.
  • Track and document all communications and actions taken for each account.
  • Ensure compliance with HIPAA regulations and healthcare industry standards.
  • Maintain detailed and accurate records of all interactions and transactions.
  • Collaborate with colleagues, including AR specialists and billing professionals, to resolve complex issues.
  • Perform any other related duties as assigned.
Qualifications

Capabilities:

  • Bi-lingual skills & abilities are a plus *
  • Detail-oriented and organized.
  • Empathetic and patient focused.
  • Ability to multitask and manage time effectively.
  • Adaptable and a quick learner.
  • Strong work ethic and commitment to meeting targets.

Minimum Requirements:

  • High school diploma or equivalent.
  • Prior experience in a healthcare AR follow-up role or call center environment.
  • Proficiency in using call center software, medical billing software, and Microsoft Office Suite.
  • Strong communication and negotiation skills.
  • Knowledge of medical terminology and insurance billing.
  • Exceptional problem-solving and customer service skills.
  • Ability to work in a fast-paced and goal-oriented environment.

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