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Call Center Jobs in Rosedale, MD (NOW HIRING)

CARCHEX

Call Center Representative

Cockeysville, MD

$20 - $26.25/hr

Overtime opportunities available Convenient Hunt Valley Location Work from our modern headquarters in Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

Carchex

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Overtime opportunities available Convenient Hunt Valley Location Work from our modern headquarters in Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

CARCHEX LLC

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Overtime opportunities available Convenient Hunt Valley Location Work from our modern headquarters in Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

CARCHEX

Call Center Representative

Cockeysville, MD · On-site

$20 - $26.25/hr

Overtime opportunities available Convenient Hunt Valley Location Work from our modern headquarters in Hunt Valley Towne Centre , featuring: * Free parking * Easy access to Light Rail * Walkable ...

MSGCU

PartTime Call Center

Glen Burnie, MD · On-site

$15.75 - $19.75/hr

Job Summary Entry level position for trainee inspector who will ultimately be able to undertake basic inspection and sampling work performed in the field, complete necessary paperwork, correctly ...

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All JobsCall Center JobsCall Center Jobs in Rosedale, MD

Call Center information

See Rosedale, MD salary details

$10

$17

$23

How much do call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center in Rosedale, MD is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Rosedale, MD?

The most popular types of Call Center jobs in Rosedale, MD are:

What are popular job titles related to Call Center jobs in Rosedale, MD?

For Call Center jobs in Rosedale, MD, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Rosedale, MD look for?

The top searched job categories for Call Center jobs in Rosedale, MD are:

What cities near Rosedale, MD are hiring for Call Center jobs?

Cities near Rosedale, MD with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Rosedale, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,734 per year, or $17.2 per hour.

Call Center Representative

CARCHEX

Cockeysville, MD

$20 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Description

  Join the CARCHEX Team as a Pre-Sales Phone Agent!Great conversations. Great teammates. Great earning potential.


At CARCHEX, we've been helping drivers protect their vehicles for more than 20 years, and we're growing! We're looking for enthusiastic, people-focused professionals to join our Pre-Sales Team.

If you enjoy talking with people, thrive in a fast-paced environment, and want a career with a company that invests in your success, we'd love to meet you.


Why You'll Love Working at CARCHEX

We're proud to be recognized as an employer of choice:

  • 12-time winner of The Baltimore Sun's "Best Places to Work"
  •  Named one of the "60 Best Companies to Sell For" by Selling Power
  •  A+ Rating with the Better Business Bureau
  •  Clear opportunities for career growth and advancement

What You'll Do

As a Pre-Sales Phone Agent, you'll be the first point of contact for customers interested in learning more about our industry-leading vehicle protection plans. Your positive attitude and communication skills will help create exceptional customer experience from the very first conversation.

In this role, you will:

  • Connect with customers from across the country
  • Build rapport through friendly, engaging conversations
  • Ask qualifying questions and verify customer information
  • Introduce customers to our vehicle protection solutions
  • Seamlessly connect qualified customers with a Sales Representative
  • Help create an outstanding customer experience every step of the way

No cold selling-your role is to qualify interested customers and set them up for success.


What You'll Earn

  • Starting pay of $17.50/hour
  • Weekly performance bonuses
  • Typical earnings equivalent to $20.00-$26.25+ per hour
  • Annual performance and compensation reviews with opportunities for increases

Benefits & Perks

We believe great employees deserve great benefits.


From Your First Day

  • Paid training
  • Supportive coaching and ongoing development
  • A fun, team-oriented work environment

Health & Financial Benefits

  • Medical, Dental & Vision Insurance
  • Company-paid Life Insurance
  • Voluntary Life Insurance
  • Short-Term & Long-Term Disability
  • Hospital Indemnity & Critical Illness Insurance
  • Legal Insurance
  • Pet Insurance
  • 401(k) with a competitive company match

Time Off

  • Generous Paid Time Off
  • Sick & Safe Leave

Schedule

Full-Time

  • Monday-Friday
  • 8-hour shifts
  • Choose from:
    • 9:00 AM - 6:00 PM
    • 10:00 AM - 7:00 PM
  • Overtime opportunities available

Convenient Hunt Valley Location

Work from our modern headquarters in Hunt Valley Towne Centre, featuring:

  • Free parking
  • Easy access to Light Rail
  • Walkable restaurants, coffee shops, retail, and fitness centers


Requirements

We're looking for positive, motivated people who enjoy helping others.  You'll be a great fit if you have:

  • A confident and enthusiastic phone presence
  • Strong communication and listening skills
  • Basic computer proficiency
  • A willingness to learn and accept coaching
  • A positive attitude and strong work ethic
  • A friendly, patient, customer-first approach

Ready to Start Your Career?

If you're looking for more than just a job-if you're looking for a company where you can build a career, earn competitive pay, develop valuable skills, and work with an award-winning team-CARCHEX wants to hear from you.


Apply today and discover why CARCHEX continues to be one of the best places to work and grow your career! 

Apply