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Evening Call Center Jobs in Rosedale, MD (NOW HIRING)

Home Genius Exteriors

Inside Sales Supervisor

Towson, MD · On-site

$60K/yr

Previous experience leading an inside sales or call center sales team * Proven success in inside ... Evening availability required * One weekend day each week * Typical hours may include: * 11:00 AM 8 ...

Home Genius Exteriors

Inside Sales Supervisor

Towson, MD · On-site

$60K - $90K/yr

Previous experience leading an inside sales or call center sales team * Proven success in inside ... Evening availability required * One weekend day each week * Typical hours may include: * 11:00 AM ...

Newrez

Sr. Sales Manager

Columbia, MD · On-site

Experience in call-center or high-volume phone/internet sales environments. Skills, Abilities, and ... Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours ...

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All JobsEvening Call Center JobsEvening Call Center Jobs in Rosedale, MD

Evening Call Center information

See Rosedale, MD salary details

$10

$17

$23

How much do evening call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for evening call center in Rosedale, MD is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is an evening call center job?

Evening Call Center jobs involve handling customer inquiries, providing support, and sometimes making outbound calls during evening hours, typically after regular business hours. These roles can be found in various industries such as telecommunications, retail, healthcare, and financial services. Employees may answer questions, resolve issues, process orders, or provide technical assistance. Evening shifts are ideal for those seeking flexible or part-time work schedules. Good communication skills and basic computer proficiency are usually required.

What does an evening call center representative do?

Evening call center jobs include a variety of positions that range from sales to customer service. During your shift, you may work as a representative agent for your company, help troubleshoot any issue reported by customers, or make sales pitches to qualified leads. Most call centers are either inbound facilities that answer questions from customers calling in or outbound call centers that initiate contact with people. Some call centers specialize in certain types of jobs, such as calling to remind people about medical appointments. The definition of evening jobs varies by call center, but it usually refers to shifts that start sometime around mid-afternoon and continue until late evening or early night.

What are the key skills and qualifications needed to thrive as an evening call center representative?

To thrive as an Evening Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is usually required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are important to ensure efficient problem-solving, positive customer experiences, and consistent performance during high-volume evening shifts.

What are some common challenges faced by evening call center agents, and how can they be managed?

Evening call center agents often deal with higher call volumes and customers who may be frustrated after a long day, which can increase stress and require strong conflict resolution skills. Working non-traditional hours can also impact work-life balance, so time management and self-care are important. Many centers offer team support, regular breaks, and access to supervisors to help agents manage these challenges effectively. Engaging with team members during shift overlap and participating in training sessions can also boost morale and performance during evening hours.

What is the difference between Evening Call Center vs Night Customer Service Representative?

AspectEvening Call CenterNight Customer Service Representative
CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall center setting, shift-based, indoorCall center or remote, shift-based, indoor
Industry UsageCustomer support, telecommunication, salesCustomer support, retail, service industries
Common Search/ComparisonYesYes

The Evening Call Center and Night Customer Service Representative roles both involve providing customer support during evening hours. The main differences lie in job titles used by employers and slight variations in industry terminology. Both positions typically require similar credentials and work in indoor, shift-based environments. They serve similar industries such as telecommunications, retail, and service sectors, making them comparable options for those seeking evening or night customer support roles.

More about Evening Call Center jobs

What are the most commonly searched types of Call Center jobs in Rosedale, MD?

The most popular types of Call Center jobs in Rosedale, MD are:

What job categories do people searching Evening Call Center jobs in Rosedale, MD look for?

The top searched job categories for Evening Call Center jobs in Rosedale, MD are:

What cities near Rosedale, MD are hiring for Evening Call Center jobs?

Cities near Rosedale, MD with the most Evening Call Center job openings:

Evening Call Center jobs near you
Infographic showing various Evening Call Center job openings in Rosedale, MD as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $35,734 per year, or $17.2 per hour.

Customer Service Representative-Bilingual

Abel Personnel, Inc

Middle River, MD

$17 - $18.50/hr

Full-time

Dental, Vision

Re-posted 7 days ago

Job description

Bilingual Customer Service Representative (Spanish/English) 
Evening Shift | Full Time
Middle River, MD
Pay: $17.00 – $18.50/hour
  • Earn up to $18.50/hour as a Bilingual (Spanish/English) Representative
Now Hiring Bilingual Customer Service Representatives in Middle River, MD
Abel Personnel is seeking Spanish/English Bilingual Customer Service Representatives for a leading transportation and tolling services program in Baltimore County.
This is an excellent opportunity for candidates seeking:
Customer Service Jobs
Call Center Jobs
Bilingual Jobs
Spanish Speaking Jobs
Customer Support Careers
Entry-Level Customer Service Opportunities
Long-Term Career Growth

What You'll Do
As a Customer Service Representative, you'll assist customers by phone while providing exceptional service and support.
Daily Responsibilities:
  • Answer inbound customer service calls
  • Assist with account setup and maintenance
  • Process payments and account transactions
  • Resolve customer concerns and questions
  • Explain account information and policies
  • Maintain accurate customer records
  • Meet quality and performance standards
Paid Training
  • Paid Training (4–6 weeks): Monday–Friday, 8:30 AM – 5:00 PM
  • Regular Schedule After Training: Monday–Friday, 11:30 AM – 8:15 PM
  • Occasional Saturdays required, with a scheduled weekday off
Qualifications
  • Bilingual (Spanish/English) strongly preferred
  • Customer service or call center experience (0–1+ years welcome)
  • Strong communication, listening, and problem-solving skills
  • Typing speed of at least 30 WPM
  • Detail-oriented with ability to follow procedures
Requirements
High School Diploma or GED
Age 18+
Strong communication skills
Detail-oriented and dependable
Ability to pass a background check and drug screening

Work Environment
  • Professional call center environment
  • Primarily seated with frequent computer and phone use
  • Occasional standing, walking, and lifting (up to 25 lbs)
Benefits & Perks
  • Paid training program
  • 7 paid holidays
  • Vision and Dental benefits
  • Modern, team-oriented facility
Apply Today
Ready to build a long-term career in customer service?
Apply now for this Bilingual Customer Service Representative job in Middle River, MD and start your next opportunity with Abel Personnel.