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Evening Call Center Jobs in Rosedale, MD (NOW HIRING)

American Limousines, Inc.

Dispatch Associate

Baltimore, MD · On-site

$22 - $24/hr

Previous Dispatch, Call Center, or Phone Customer Service Experience. * This is a job for a driven ... Job Type: Full-time job with a flexible day, evening, and weekend schedule. Must be available for ...

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All JobsEvening Call Center JobsEvening Call Center Jobs in Rosedale, MD

Evening Call Center information

See Rosedale, MD salary details

$10

$17

$23

How much do evening call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for evening call center in Rosedale, MD is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What are Evening Call Center jobs?

Evening Call Center jobs involve handling customer inquiries, providing support, and sometimes making outbound calls during evening hours, typically after regular business hours. These roles can be found in various industries such as telecommunications, retail, healthcare, and financial services. Employees may answer questions, resolve issues, process orders, or provide technical assistance. Evening shifts are ideal for those seeking flexible or part-time work schedules. Good communication skills and basic computer proficiency are usually required.

What is the difference between Evening Call Center vs Night Customer Service Representative?

AspectEvening Call CenterNight Customer Service Representative
CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall center setting, shift-based, indoorCall center or remote, shift-based, indoor
Industry UsageCustomer support, telecommunication, salesCustomer support, retail, service industries
Common Search/ComparisonYesYes

The Evening Call Center and Night Customer Service Representative roles both involve providing customer support during evening hours. The main differences lie in job titles used by employers and slight variations in industry terminology. Both positions typically require similar credentials and work in indoor, shift-based environments. They serve similar industries such as telecommunications, retail, and service sectors, making them comparable options for those seeking evening or night customer support roles.

What Are Evening Jobs Working in a Call Center?

Evening call center jobs include a variety of positions that range from sales to customer service. During your shift, you may work as a representative agent for your company, help troubleshoot any issue reported by customers, or make sales pitches to qualified leads. Most call centers are either inbound facilities that answer questions from customers calling in or outbound call centers that initiate contact with people. Some call centers specialize in certain types of jobs, such as calling to remind people about medical appointments. The definition of evening jobs varies by call center, but it usually refers to shifts that start sometime around mid-afternoon and continue until late evening or early night.

What are the key skills and qualifications needed to thrive as an Evening Call Center Representative, and why are they important?

To thrive as an Evening Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is usually required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are important to ensure efficient problem-solving, positive customer experiences, and consistent performance during high-volume evening shifts.

What are some common challenges faced by evening call center agents, and how can they be managed?

Evening call center agents often deal with higher call volumes and customers who may be frustrated after a long day, which can increase stress and require strong conflict resolution skills. Working non-traditional hours can also impact work-life balance, so time management and self-care are important. Many centers offer team support, regular breaks, and access to supervisors to help agents manage these challenges effectively. Engaging with team members during shift overlap and participating in training sessions can also boost morale and performance during evening hours.
More about Evening Call Center jobs
What are the most commonly searched types of Call Center jobs in Rosedale, MD? The most popular types of Call Center jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Evening Call Center jobs? Cities near Rosedale, MD with the most Evening Call Center job openings:
Evening Call Center jobs near you
Infographic showing various Evening Call Center job openings in Rosedale, MD as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,734 per year, or $17.2 per hour.
Customer Service Representative

Customer Service Representative

Abel Personnel, Inc

Middle River, MD

$17/hr

Full-time

Medical, Dental, Vision

Posted 25 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE – EVENING SHIFT
  • $17.00 PER HOUR
  • Middle River, MD
  • Full-Time Evening Shift
  • Paid Training Provided
Now Hiring Customer Service Representatives in Middle River, MD
Abel Personnel is seeking Customer Service Representatives for a leading transportation and tolling services program in Middle River, Maryland.
This is an excellent opportunity for candidates seeking:
Customer Service Jobs
Call Center Jobs
Inbound Customer Support Roles
Entry-Level Customer Service Opportunities
Full-Time Evening Shift Jobs
Long-Term Career Growth
Stable Employment with Paid Training
What You'll Do
As a Customer Service Representative, you'll assist customers by phone while providing exceptional service and support.
Daily Responsibilities:
  • Answer inbound customer service calls
  • Assist with account setup and maintenance
  • Process payments and account transactions
  • Resolve customer concerns and questions
  • Explain account information and policies
  • Maintain accurate customer records and documentation
  • Meet quality and performance standards
Paid Training
Training Schedule:
Monday–Friday: 8:30 AM – 5:00 PM (4–6 Weeks)
Regular Work Schedule: Monday–Friday: 11:30 AM – 8:15 PM
Occasional Saturdays required with a scheduled weekday off.

Qualifications
Required:
High School Diploma or GED
Age 18+
Strong communication and customer service skills
Detail-oriented and dependable
Ability to pass a background check and drug screening
Preferred:
Customer service experience
Call center experience
Retail, hospitality, banking, healthcare, or administrative experience
Experience handling customer inquiries and problem resolution
Benefits & Perks
Competitive Pay
Paid Training
Dental Benefits
Vision Benefits
Long-Term Career Opportunity
Supportive Team Environment
7 Paid Holidays

Work Environment
  • Professional call center environment
  • Primarily seated position
  • Frequent computer and telephone use
  • Structured, team-oriented workplace
  • Performance-driven environment with ongoing support and coaching
Who Thrives in This Role?
This role is a great fit for:
  • Customer Service Representatives
  • Call Center Agents
  • Retail Associates
  • Bank Tellers
  • Administrative Assistants
  • Front Desk Professionals
  • Hospitality Workers
  • Healthcare Customer Service Representatives
  • Recent Graduates
  • Professionals seeking stable, long-term employment
Why Work With Abel Personnel?
For over 55 years, Abel Personnel has connected job seekers with top employers throughout Maryland and Pennsylvania. We specialize in customer service, call center, administrative, and professional placements while providing hands-on support throughout your job search.
Apply Today
Ready to build a long-term career in customer service?
Apply now for this Customer Service Representative job in Middle River, MD and take the next step in your career.
Abel Personnel is an Equal Opportunity Employer.
Keywords:
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