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Evening Call Center Jobs in Rosedale, MD (NOW HIRING)

Home Genius Exteriors

Inside Sales Supervisor

Towson, MD · On-site

$60K - $90K/yr

Previous experience leading an inside sales or call center sales team * Proven success in inside ... Evening availability required * One weekend day each week * Typical hours may include: * 11:00 AM ...

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All JobsEvening Call Center JobsEvening Call Center Jobs in Rosedale, MD

Evening Call Center information

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$23

How much do evening call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for evening call center in Rosedale, MD is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is an evening call center job?

Evening Call Center jobs involve handling customer inquiries, providing support, and sometimes making outbound calls during evening hours, typically after regular business hours. These roles can be found in various industries such as telecommunications, retail, healthcare, and financial services. Employees may answer questions, resolve issues, process orders, or provide technical assistance. Evening shifts are ideal for those seeking flexible or part-time work schedules. Good communication skills and basic computer proficiency are usually required.

What is the difference between Evening Call Center vs Night Customer Service Representative?

AspectEvening Call CenterNight Customer Service Representative
CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall center setting, shift-based, indoorCall center or remote, shift-based, indoor
Industry UsageCustomer support, telecommunication, salesCustomer support, retail, service industries
Common Search/ComparisonYesYes

The Evening Call Center and Night Customer Service Representative roles both involve providing customer support during evening hours. The main differences lie in job titles used by employers and slight variations in industry terminology. Both positions typically require similar credentials and work in indoor, shift-based environments. They serve similar industries such as telecommunications, retail, and service sectors, making them comparable options for those seeking evening or night customer support roles.

What does an evening call center representative do?

Evening call center jobs include a variety of positions that range from sales to customer service. During your shift, you may work as a representative agent for your company, help troubleshoot any issue reported by customers, or make sales pitches to qualified leads. Most call centers are either inbound facilities that answer questions from customers calling in or outbound call centers that initiate contact with people. Some call centers specialize in certain types of jobs, such as calling to remind people about medical appointments. The definition of evening jobs varies by call center, but it usually refers to shifts that start sometime around mid-afternoon and continue until late evening or early night.

What are the key skills and qualifications needed to thrive as an evening call center representative?

To thrive as an Evening Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is usually required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are important to ensure efficient problem-solving, positive customer experiences, and consistent performance during high-volume evening shifts.

What are some common challenges faced by evening call center agents, and how can they be managed?

Evening call center agents often deal with higher call volumes and customers who may be frustrated after a long day, which can increase stress and require strong conflict resolution skills. Working non-traditional hours can also impact work-life balance, so time management and self-care are important. Many centers offer team support, regular breaks, and access to supervisors to help agents manage these challenges effectively. Engaging with team members during shift overlap and participating in training sessions can also boost morale and performance during evening hours.
More about Evening Call Center jobs
What are the most commonly searched types of Call Center jobs in Rosedale, MD? The most popular types of Call Center jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Evening Call Center jobs? Cities near Rosedale, MD with the most Evening Call Center job openings:
Evening Call Center jobs near you
Infographic showing various Evening Call Center job openings in Rosedale, MD as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,734 per year, or $17.2 per hour.

Call Center Agent/Appointment Setter

Kris Konstruction

Baldwin, MD • On-site

$14.50 - $19.25/hr

Other

Posted 10 days ago

Job description

Call Center Sales Agent

We are a family owned and operated business with a call center located in Baldwin, MD! We are looking for outgoing members to join our team as call center agents! Call center sales agent description includes:

  • Schedule and confirm appointments
  • Answer inbound calls and make outbound calls
  • Provide customer service
  • Achieve weekly and monthly target metrics

Call center target metrics:

  • 45-55 dials per hour per caller
  • 30% conversion from raw lead to set appointment
  • 80% conversion from set appointment to issued appointment
  • 80% demo rate on all issued appointments

Evening and weekend availability is needed. Possibility for position to become remote after training is completed and target metrics are continuously being met (further details to be provided during interview).

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