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Evening Call Center Jobs in Rosedale, MD (NOW HIRING)

The Family Tree

Family Resource Specialist

Baltimore, MD · On-site

$53K/yr

Customer service, call center, and data base experience a plus. SKILLS: * Strong verbal, writing ... evening and Saturday hours for outreach events and other department events. Work hours will be ...

The Family Tree

Family Resource Specialist

Baltimore, MD · On-site

$53K/yr

Customer service, call center, and data base experience a plus. SKILLS: * Strong verbal, writing ... evening and Saturday hours for outreach events and other department events. Work hours will be ...

Chimes

Evening Supervisor

Baltimore, MD · On-site

$15 - $19/hr

Notify APM & Shift Managers of No Call/No Shows. * Assist Shift Managers as requested for payroll ... Maintain continual communication with the MAA and BWI Airport Operations Center during normal ...

Chimes

Evening Supervisor

Baltimore, MD · On-site

$15 - $19/hr

Notify APM & Shift Managers of No Call/No Shows. * Assist Shift Managers as requested for payroll ... Maintain continual communication with the MAA and BWI Airport Operations Center during normal ...

Oakwood Care Center

RN/LPN Clinical Liaison

Middle River, MD · On-site

$61K - $82K/yr

Participate in evening/weekend admission call rotation as needed * Ensure compliance with Medicare guidelines, state regulations, and company policies Qualifications * Current LPN or RN license in ...

Oakwood Care Center

CNA-I (GNA)

Middle River, MD

$19 - $23/hr

... Center | Middle River, MD Shift Availability: We offer full time and part time Day (7a-3p), Evening ... Respond promptly to call lights and resident needs * Perform additional duties as assigned ...

Oakwood Care Center

CNA-I (GNA)

Middle River, MD · On-site

$19 - $23/hr

... Center | Middle River, MD Shift Availability: We offer full time and part time Day (7a-3p), Evening ... to call lights and resident needs • Perform additional duties as assigned Requirements: • ...

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All JobsEvening Call Center JobsEvening Call Center Jobs in Rosedale, MD

Evening Call Center information

See Rosedale, MD salary details

$10

$17

$23

How much do evening call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for evening call center in Rosedale, MD is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is an evening call center job?

Evening Call Center jobs involve handling customer inquiries, providing support, and sometimes making outbound calls during evening hours, typically after regular business hours. These roles can be found in various industries such as telecommunications, retail, healthcare, and financial services. Employees may answer questions, resolve issues, process orders, or provide technical assistance. Evening shifts are ideal for those seeking flexible or part-time work schedules. Good communication skills and basic computer proficiency are usually required.

What is the difference between Evening Call Center vs Night Customer Service Representative?

AspectEvening Call CenterNight Customer Service Representative
CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall center setting, shift-based, indoorCall center or remote, shift-based, indoor
Industry UsageCustomer support, telecommunication, salesCustomer support, retail, service industries
Common Search/ComparisonYesYes

The Evening Call Center and Night Customer Service Representative roles both involve providing customer support during evening hours. The main differences lie in job titles used by employers and slight variations in industry terminology. Both positions typically require similar credentials and work in indoor, shift-based environments. They serve similar industries such as telecommunications, retail, and service sectors, making them comparable options for those seeking evening or night customer support roles.

What does an evening call center representative do?

Evening call center jobs include a variety of positions that range from sales to customer service. During your shift, you may work as a representative agent for your company, help troubleshoot any issue reported by customers, or make sales pitches to qualified leads. Most call centers are either inbound facilities that answer questions from customers calling in or outbound call centers that initiate contact with people. Some call centers specialize in certain types of jobs, such as calling to remind people about medical appointments. The definition of evening jobs varies by call center, but it usually refers to shifts that start sometime around mid-afternoon and continue until late evening or early night.

What are the key skills and qualifications needed to thrive as an evening call center representative?

To thrive as an Evening Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is usually required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are important to ensure efficient problem-solving, positive customer experiences, and consistent performance during high-volume evening shifts.

What are some common challenges faced by evening call center agents, and how can they be managed?

Evening call center agents often deal with higher call volumes and customers who may be frustrated after a long day, which can increase stress and require strong conflict resolution skills. Working non-traditional hours can also impact work-life balance, so time management and self-care are important. Many centers offer team support, regular breaks, and access to supervisors to help agents manage these challenges effectively. Engaging with team members during shift overlap and participating in training sessions can also boost morale and performance during evening hours.
More about Evening Call Center jobs
What are the most commonly searched types of Call Center jobs in Rosedale, MD? The most popular types of Call Center jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Evening Call Center jobs? Cities near Rosedale, MD with the most Evening Call Center job openings:
Evening Call Center jobs near you
Infographic showing various Evening Call Center job openings in Rosedale, MD as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,734 per year, or $17.2 per hour.

Family Resource Specialist

The Family Tree

Baltimore, MD • On-site

$53K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

POSITION SUMMARY:
The Family Resource Specialist supports families and caregivers of children ages birth to 12 years in identifying and accessing parent education, quality child care, and other programs. The Family Resource Specialist provides three (3) key services and responsibilities.
Managerial Responsibilities:
• Provide oversight over the Family Resource Program to ensure goals are being met.
• Supervise Family Resource Specialists staff and have regular supervisions to discuss grant goals. Ensure staff are inputting data in Data System, Spreadsheet, and have regular contact with parents and other vital partners.
• As needed complete reports needed for the Family Resource Program which include but not limited to (Quarterly reports, final reports, and reports needed for funders)
• As needed participates in presentations for stakeholders, funders, grantor, etc. for Family Resource Program.
• Meet with the BCCCRC Director to discuss progress with achieving the grant goals.
• Build partnerships with community partners to ensure the program is being marketed
Child Care Referral Services:
• Provide child care referral services to families by phone, virtually, or in person, utilizing the LOCATE software and database to identify and connect families with appropriate child care resources.
• Conduct education and guidance to families on selecting child care options, including information on child care resources and support programs such as Maryland EXCELS and the Maryland Child Care Scholarship Program.
• Contact families to determine outcomes of their child care searches (follow ups).
• Documents all work and services utilizing the MCCRN Data System.
Parent Education:
• Provide families with educational opportunities, parenting workshops, and community resources by providing information, referrals, and guidance designed to strengthen family engagement, enhance knowledge, skills, and support positive family outcomes.
• Educate and provide families with child care selection checklists, educational materials, and individualized guidance to assist in assessing program quality and making informed decisions regarding child care options.
• Assist in developing materials.
• Attend family focused events to distribute materials and publicize the Family Resource Specialist services.
• Be stationed at offsite locations to be accessible to parents monthly (ie. Pediatrician Offices, Judy Centers, WIC Offices, Community Action Partnership Centers, etc.)
Navigation Services:
• Assist families with completing and submitting the application for the Maryland Child Care Scholarship and provide referrals and resource navigation, for supportive services and early childhood programs, including WIC, SNAP, Pre-K Expansion Seats, Head Start, and Early Head Start.
• Connect families with community-based services using Maryland Essentials for Childhood and findhelp.org databases.
• Work with families by phone, virtually or in-person.
• Establish relationships with staff in local agencies and organizations to do a warm handoff for families.
• Other duties as assigned.
EDUCATION:
• Bachelor's degree in a related field (Early Childhood, Social Work, Human Services etc.) and 5 years' experience in functions such as Family Navigator, Family Engagement, Child Care Resource and Referral or Human services.
• Bi-lingual applicants are strongly encouraged to apply.
EXPERIENCE:
• Knowledge of Maryland child care regulations and practices, early childhood development and child care. Preferred two years child care experience. Customer service, call center, and data base experience a plus.
SKILLS:
  • Strong verbal, writing, and organizational skills.
  • Strong database skills and case management skills
  • Knowledge of Maryland child care delivery system.
  • Ability to communicate effectively with parents, child care providers, peers and other professionals.
  • Ability to represent BCCCRC as appropriate in the community.
  • Knowledge of software operation including Microsoft Word, Canva, PowerPoint and Outlook.
  • Ability to work independently and travel throughout Baltimore City.

WORK ENVIRONMENT:
  • While normal business hours are 8:00 a.m./9:00 a.m. to 4:00 p.m./5:00 p.m. (depending on time of arrival). this position requires some evening and Saturday hours for outreach events and other department events. Work hours will be adjusted to maintain a 35-hour work week.

OTHER: This position requires a personal vehicle, a valid driver's license, and a current car insurance policy.

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