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Evening Call Center Jobs in Rosedale, MD (NOW HIRING)

NVT Staffing

Receptionist

Jessup, MD · On-site

$21.59/hr

... call center, or administrative support Excellent customer service skills and the ability to ... occasional evening and weekend shifts This is a dog friendly environment with over 1000 dogs.

NVT Staffing

Be Seen First

Receptionist

Jessup, MD · On-site

$24.36/hr

... call center, or administrative support Excellent customer service skills and the ability to ... occasional evening and weekend shifts This is a dog friendly environment with over 1000 dogs.

The Family Tree

Family Resource Specialist

Baltimore, MD · On-site

$53K/yr

Customer service, call center, and data base experience a plus. SKILLS: * Strong verbal, writing ... evening and Saturday hours for outreach events and other department events. Work hours will be ...

Chimes

Evening Supervisor

Baltimore, MD · On-site

$15 - $19/hr

Notify APM & Shift Managers of No Call/No Shows. * Assist Shift Managers as requested for payroll ... Maintain continual communication with the MAA and BWI Airport Operations Center during normal ...

Chimes

Evening Supervisor

Baltimore, MD

$15 - $19/hr

Notify APM & Shift Managers of No Call/No Shows. * Assist Shift Managers as requested for payroll ... Maintain continual communication with the MAA and BWI Airport Operations Center during normal ...

Oakwood Care Center

CNA-I (GNA)

Middle River, MD

$19 - $23/hr

... Center | Middle River, MD Shift Availability: We offer full time and part time Day (7a-3p), Evening ... to call lights and resident needs • Perform additional duties as assigned Requirements: • ...

Oakwood Care Center

CNA-I (GNA)

Middle River, MD · On-site

$19 - $23/hr

... Center | Middle River, MD Shift Availability: We offer full time and part time Day (7a-3p), Evening ... to call lights and resident needs • Perform additional duties as assigned Requirements: • ...

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All JobsEvening Call Center JobsEvening Call Center Jobs in Rosedale, MD

Evening Call Center information

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$10

$17

$23

How much do evening call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for evening call center in Rosedale, MD is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What are Evening Call Center jobs?

Evening Call Center jobs involve handling customer inquiries, providing support, and sometimes making outbound calls during evening hours, typically after regular business hours. These roles can be found in various industries such as telecommunications, retail, healthcare, and financial services. Employees may answer questions, resolve issues, process orders, or provide technical assistance. Evening shifts are ideal for those seeking flexible or part-time work schedules. Good communication skills and basic computer proficiency are usually required.

What is the difference between Evening Call Center vs Night Customer Service Representative?

AspectEvening Call CenterNight Customer Service Representative
CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall center setting, shift-based, indoorCall center or remote, shift-based, indoor
Industry UsageCustomer support, telecommunication, salesCustomer support, retail, service industries
Common Search/ComparisonYesYes

The Evening Call Center and Night Customer Service Representative roles both involve providing customer support during evening hours. The main differences lie in job titles used by employers and slight variations in industry terminology. Both positions typically require similar credentials and work in indoor, shift-based environments. They serve similar industries such as telecommunications, retail, and service sectors, making them comparable options for those seeking evening or night customer support roles.

What Are Evening Jobs Working in a Call Center?

Evening call center jobs include a variety of positions that range from sales to customer service. During your shift, you may work as a representative agent for your company, help troubleshoot any issue reported by customers, or make sales pitches to qualified leads. Most call centers are either inbound facilities that answer questions from customers calling in or outbound call centers that initiate contact with people. Some call centers specialize in certain types of jobs, such as calling to remind people about medical appointments. The definition of evening jobs varies by call center, but it usually refers to shifts that start sometime around mid-afternoon and continue until late evening or early night.

What are the key skills and qualifications needed to thrive as an Evening Call Center Representative, and why are they important?

To thrive as an Evening Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is usually required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are important to ensure efficient problem-solving, positive customer experiences, and consistent performance during high-volume evening shifts.

What are some common challenges faced by evening call center agents, and how can they be managed?

Evening call center agents often deal with higher call volumes and customers who may be frustrated after a long day, which can increase stress and require strong conflict resolution skills. Working non-traditional hours can also impact work-life balance, so time management and self-care are important. Many centers offer team support, regular breaks, and access to supervisors to help agents manage these challenges effectively. Engaging with team members during shift overlap and participating in training sessions can also boost morale and performance during evening hours.
More about Evening Call Center jobs
What are the most commonly searched types of Call Center jobs in Rosedale, MD? The most popular types of Call Center jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Evening Call Center jobs? Cities near Rosedale, MD with the most Evening Call Center job openings:
Evening Call Center jobs near you
Infographic showing various Evening Call Center job openings in Rosedale, MD as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,734 per year, or $17.2 per hour.

Crisis Hotline Phone Counselor (Part-Time)

The Affiliated Sante Group

Lutherville Timonium, MD • On-site

$24 - $26.50/hr

Full-time

Posted 14 days ago

Job description

Do you have crisis hotline experience? Come join our team of compassionate and experienced staff at Baltimore County Crisis Response!

We are seeking candidates who can work 24 hours per week, evening shifts (4:00pm to 12:00am), and weekends in person at our office in Timonium, MD.


Who We Are:

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.


What We're Looking For:

Sante is seeking Part-Time Phone Counselors to join our crisis intervention team in Timonium, MD. The primary goal of the Phone Counselor is to provide appropriate services for both the local hotline as well as the GBRICS call center which includes the 4-county region of callers across Baltimore city, Baltimore County, Howard County, and Carroll County. These services may include supportive counseling, information and referrals, crisis intervention counseling, suicide prevention and intake screening of callers to the Mobile Teams, In Home Intervention Teams, Urgent Care Center and other BCCRS service components. This also includes dispatching appropriate services when needed as well as providing goal directed counseling, crisis planning, and follow up for clients served.

This is an In-Person role. NOT REMOTE!


What You’ll Do:

  • Have the ability to work in a highly stressful environment that deals with frequent suicidal callers.
  • Assesses each caller’s presenting problem, support systems, coping skills and level of emergency to determine appropriate intervention.
  • Document all information in appropriate client case.
  • Can effectively deescalate a client in crisis, over the phone. Develop a rapport with client and maintain objectivity and demeanor on the phone.
  • Effectively triage a call to the appropriate level of care
  • Conduct a lethality assessment of client and dispatch appropriate resources (police, EMT, MCT, MRT) when necessary
  • Completes an environmental risk and safety assessment and relays all information to MCT/MRT/patrol when necessary
  • Access bed registry and other resources to connect callers to services.
  • Comply with the GBRICS Crisis Standards in providing services to the community.
  • Adhere to Lifeline Standards, Crisis Now Standards, and appropriate accrediting bodies best practices when providing services.
  • If self-identified as a peer, participate in regular peer support sessions.
  • Comply with the organization’s Secondary Trauma Prevention policy.
  • Develop appropriate and realistic crisis plan for clients when necessary
  • Develop appropriate follow up tasks depending on nature and severity of symptoms
  • Knowledge and familiarity with community resources, both behavioral health and non-behavioral health
  • Active participation in the ongoing development of the program database
  • Able to effectively communicate client needs while making internal agency referrals
  • Able to complete documentation in an accurate, thorough and timely manner
  • Ensure all tasks related to each case are completed during each shift worked
  • Recognizes need for consultation with available supervisor and or team lead
  • Participate in all required trainings
  • Work with families and involved persons to deescalate current crisis
  • Abide by all federal, state and local confidentiality and reporting regulations
  • Comply with all of programs contractual and operational guidelines as outlined by your manager
  • Check work e-mail according to agency protocol.
  • Responsible for coverage on assigned Sante holiday shifts (Shifts may be of varied length to meet coverage needs. For example, 8-to-12-hour shifts may be assigned on these dates)
  • Other duties as assigned


What We Require:

  • Bachelor’s Degree in Counseling, Social Work, or a related field of study
  • 1 year professional crisis work experience may be substituted for the education requirement


What You’ll Get:

  • Salary Range: $24.00 to $26.50 per hour based on experience.
  • Available shifts:
    • Evening Shift: 4:00pm to 12:00am
    • Weekend Shifts: 8:00am to 4:00pm, 10:00am to 6:00pm, 4:00pm to 12:00am, or 12:00am to 8:00am
  • Part Time Benefits
      • Time to Recharge – Generous sick leave.
      • Employee Assistance Program – Confidential support for life's challenges.
      • Wellness Perks – Annual wellness initiatives and access to the Calm App.
      • Recognition & Rewards – Through our Awardco platform and referral program.
      • Exclusive Discounts – Enjoy deals through FunEx and more.
      • Training & Growth – Ongoing development programs and career advancement opportunities.
      • Culture of Purpose – A welcoming, inclusive environment where you belong.


We understand that no candidate is perfectly qualified for any job, and we believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.


Disclaimers:

Santé Group Companies aspires to create an organization that places value on collaboration, innovation, creativity, and inclusivity. To achieve this success, it is essential that all members of our organization feel secure, welcomed, and respected. All members of our organization have a responsibility to uphold these values.

Santé Group Companies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf