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Call Center Jobs in Rosedale, MD (NOW HIRING)

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How much do call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center in Rosedale, MD is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Rosedale, MD?

The most popular types of Call Center jobs in Rosedale, MD are:

What are popular job titles related to Call Center jobs in Rosedale, MD?

For Call Center jobs in Rosedale, MD, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Rosedale, MD look for?

The top searched job categories for Call Center jobs in Rosedale, MD are:

What cities near Rosedale, MD are hiring for Call Center jobs?

Cities near Rosedale, MD with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Rosedale, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,734 per year, or $17.2 per hour.

Call Center Operator - Healthcare

Mercy Medical Center

Baltimore, MD

$26.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Call Center Operator / Practice Communications Coordinator!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

The Practice Communications Coordinator (Referrals) is responsible for overseeing the GI referral work queue and coordinating patient appointments with all providers in the Institute for Digestive Health and Liver Disease. This role acts as a key point of contact for patients, helping to ensure a seamless, efficient, and positive experience.


Responsibilities

  • Manage and work the GI referral work queue to ensure timely review and processing of all referrals

  • Contact patients to coordinate appointments with across the GI/Colorectal subspecialties

  • Schedule office appointments accurately including entering all demographic information, including ensuring referrals are properly entered and flagged for upcoming visits.

  • Send new patient packets, remind patients regarding e-check-in protocals, scan documents, and maintain organized electronic records.

  • Provide patients with information on physicians, locations, and educational materials.

  • Interview callers to fully understand the information requested and deliver high-quality customer service on every interaction.

  • Recommend workflow improvements to enhance the patient experience.

  • Promote teamwork, call center efficiency, and uphold the professional image of Mercy Medical Center.


Requirements

EDUCATION AND WORK EXPERIENCE

  • Education and Work Experience:
    • Must possess a high school diploma or GED
    • Prefer a minimum 1 year of experience in a similar role within a Medical Office Environment
    • Prefer a minimum 1 year of call center experience

Min
USD $17.83/Hr.
Max
USD $26.75/Hr.
Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and “catch up” provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Qualifications:

EDUCATION AND WORK EXPERIENCE

  • Education and Work Experience:
    • Must possess a high school diploma or GED
    • Prefer a minimum 1 year of experience in a similar role within a Medical Office Environment
    • Prefer a minimum 1 year of call center experience
Education:UNAVAILABLEEmployment Type: FULL_TIME

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