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Call Center Jobs in Frederick, MD (NOW HIRING)

ROCS Grad Staffing

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Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

  • Medical

  • Dental

  • Vision

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin ...

HEALTHWORKS FOR NORTHERN VIRGINIA

Call Center

Leesburg, VA

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical ...

HEALTHWORKS FOR NORTHERN VIRGINIA

Call Center

Leesburg, VA

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical ...

NVR

Call Center Representative

Thurmont, MD · On-site

$47K - $57K/yr

Call Center Representative Job Category Administration Market Location MD - Thurmont Manufacturing Location MD - Thurmont Apply Now ( As a Customer Service Representative, you are responsible for ...

Darcars

Customer Service / Call Center Representative

Derwood, MD · On-site

$16.25 - $21/hr

  • Retirement

DARCARS Automotive Group is now hiring an Customer Service / Call Center Representative We're looking for Call Center Representative to be the vital link between our service department and our valued ...

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All JobsCall Center JobsCall Center Jobs in Frederick, MD

Call Center information

See Frederick, MD salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for call center in Frederick, MD is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.13 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Frederick, MD?

The most popular types of Call Center jobs in Frederick, MD are:

What are popular job titles related to Call Center jobs in Frederick, MD?

For Call Center jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Frederick, MD look for?

The top searched job categories for Call Center jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Call Center jobs?

Cities near Frederick, MD with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Frederick, MD as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $37,043 per year, or $17.8 per hour.

Call Center Representative

ROCS Grad Staffing

Rockville, MD • On-site

$24 - $28/hr

Full-time

Medical, Dental, Vision

Posted 19 days ago

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Job description

Job description:


A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here’s a general job description for this role:


Job Title: Call Center Representative


Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company’s products and services.


Key Responsibilities:


Answer incoming calls and respond to customer inquiries efficiently and professionally.

Provide accurate information regarding products, services, and policies.

Handle and resolve customer complaints in a calm and professional manner.

Assist with order placement, cancellations, returns, and other customer requests.

Escalate unresolved issues to the appropriate department or supervisor.

Document customer interactions, transactions, and follow-up actions.

Maintain a high level of customer satisfaction by providing timely responses and support.

Meet or exceed performance metrics, such as call handling time and customer satisfaction scores.

Stay updated on product and service knowledge to offer the best solutions to customers.

Requirements:


High school diploma or equivalent; some positions may require post-secondary education.

Proven customer service experience, preferably in a call center environment.

Strong communication skills, both verbal and written.

Proficiency in using call center software and CRM systems.

Ability to multitask and handle high call volumes efficiently.

Problem-solving skills and attention to detail.

Patience and the ability to remain calm under pressure.

Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Preferred Skills:


Bilingual abilities (if applicable to the customer base).

Experience with specific CRM or telephony systems.

Prior experience in the same industry (e.g., tech support, healthcare, retail).