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Call Center Jobs in Frederick, MD (NOW HIRING)

Nonprofit Healthcare Management

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Call Center Representative

Rockville, MD · On-site

$24 - $30/hr

Collaborate with internal teams and vendors to resolve issues efficiently Requirements: * 1+ year of previous call center experience * Strong communication and problem-solving skills * Ability to ...

NVR

Call Center Representative

Thurmont, MD · On-site

$47K - $57K/yr

Call Center Representative Job Category Manufacturing Market Location MD - Thurmont Manufacturing Location MD - Thurmont Apply Now ( As a Customer Service Representative, you are responsible for ...

MedVanta

Call Center Coordinator

Rockville, MD · On-site

$18.25 - $24/hr

The Call Center Coordinator serves a key role in meeting patient needs while aligning with the overall mission, vision, and goals of the CAO. Answering phones and initiating referrals and/or ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

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All JobsCall Center JobsCall Center Jobs in Frederick, MD

Call Center information

See Frederick, MD salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center in Frederick, MD is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.13 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Frederick, MD?

The most popular types of Call Center jobs in Frederick, MD are:

What are popular job titles related to Call Center jobs in Frederick, MD?

For Call Center jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Frederick, MD look for?

The top searched job categories for Call Center jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Call Center jobs?

Cities near Frederick, MD with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Frederick, MD as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 27% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,043 per year, or $17.8 per hour.

Call Center Attendant

Sandpiper Property Management

Frederick, MD • On-site

$15 - $19.75/hr

Other

Posted 4 days ago

Job description

Overnight Call Center Coordinator: The Nighttime Operations Hub!

Your Challenge: Ensure 24/7 Guest Support and Flawless After-Hours Communication!

Ready to be the critical overnight communications hub and a strategic decision-maker? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Overnight Call Center Coordinator!

This is a dynamic, high-stakes overnight position where you will receive and coordinate call activity from multiple hotels across the nation. You are key to determining appropriate actionable steps for guests while their hotel front desks are closed, ensuring all communication is seamless and documented, demonstrating your commitment to our value to “Do the Right Thing.”

Your Operational & Communication Duties

As our Overnight Call Center Coordinator, you are responsible for maintaining guest support and communication flow across the portfolio during non-operational hours.

Essential Tasks Include:

  • Call Coordination & Routing: Receive and coordinate all forwarded overnight guest calls. Qualify the needs of incoming calls and determine appropriate actionable steps.

  • Immediate Action: Route urgent calls (lockouts, check-ins, or emergency situations) directly back to the respective hotel's On Call Attendant's (OCA) mobile number.

  • Non-Urgent Support: For all other inquiries, advise the guest of how and when to receive help or answer questions as able.

  • Documentation & Follow-Up: Maintain a daily log of all guests' call(s) with actionable steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.

  • Crisis Escalation & Decision Making: Advise guests of other services available and make decisions regarding additional communication that may be necessary. Contact regional and senior leadership for any situation that requires it. Excellent decision making skills are crucial.

  • Teamwork & Accountability: Ensure all calls transferred back to the OCAs are properly handled by the OCA and keep a record of such confirmation. Proactively work with the team, openly sharing new ideas and keeping others apprised to avoid surprises and disappointed clients.

Teamwork & Administrative Responsibilities

This role requires strong internal communication and administrative rigor to support the wider operations team.

  • Communication: Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

  • Compliance & Reporting: Keep and submit meticulous records of call activity. Manage and accurately report time and expenses. Ensure all policies and procedures are followed at all times.

  • Schedule & Attendance: This is an overnight position and attendance is a key performance indicator essential to success. Schedules may vary to reflect the business needs of the hospitality industry.

Oversight & Compliance

You will work under the guidance of the Area GM and Director of Hotel Operations, ensuring full compliance with brand standards.

  • WoodSpring/Sandpiper Compliance: Upon employment, all employees are required to fully comply with Sandpiper Hospitality/Woodspring Suites rules and regulations for the safe and effective operation of the hotel's facilities.

Are You Our Next Nighttime Operations Hub?

If you possess exceptional multi-tasking abilities, sharp decision-making skills, and thrive in an independent, mission-critical overnight role, we want to hear from you!

Apply