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Call Center Representative Jobs in Frederick, MD

ROCS Grad Staffing

Be Seen First

Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

NVR

Call Center Representative

Thurmont, MD · On-site

$47K - $57K/yr

Call Center Representative Job Category Administration Market Location MD - Thurmont Manufacturing Location MD - Thurmont Apply Now ( As a Customer Service Representative, you are responsible for ...

NVR, Inc.

Call Center Representative

Thurmont, MD · On-site

$47K - $57K/yr

As a Customer Service Representative, you areresponsible for the intake and administration of service requests, via electronic ticketing system, email, and telephone, which provides support to all ...

NVR Inc

Call Center Representative

Thurmont, MD

$47K - $57K/yr

As a Customer Service Representative, you areresponsible for the intake and administration of service requests, via electronic ticketing system, email, and telephone, which provides support to all ...

Serco

Call Center Rep - Temporary

Kearneysville, WV · On-site

$15.50 - $20/hr

As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.

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Call Center Representative information

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$10

$17

$24

How much do call center representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call center representative in Frederick, MD is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.13 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
More about Call Center Representative jobs

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The most popular types of Call Center Representative jobs in Frederick, MD are:

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For Call Center Representative jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Call Center Representative jobs in Frederick, MD look for?

The top searched job categories for Call Center Representative jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Call Center Representative jobs?

Cities near Frederick, MD with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Frederick, MD as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $37,043 per year, or $17.8 per hour.

Call Center Representative

ROCS Grad Staffing

Rockville, MD • On-site

$24 - $28/hr

Full-time

Medical, Dental, Vision

Posted 21 days ago

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Job description

Job description:


A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here’s a general job description for this role:


Job Title: Call Center Representative


Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company’s products and services.


Key Responsibilities:


Answer incoming calls and respond to customer inquiries efficiently and professionally.

Provide accurate information regarding products, services, and policies.

Handle and resolve customer complaints in a calm and professional manner.

Assist with order placement, cancellations, returns, and other customer requests.

Escalate unresolved issues to the appropriate department or supervisor.

Document customer interactions, transactions, and follow-up actions.

Maintain a high level of customer satisfaction by providing timely responses and support.

Meet or exceed performance metrics, such as call handling time and customer satisfaction scores.

Stay updated on product and service knowledge to offer the best solutions to customers.

Requirements:


High school diploma or equivalent; some positions may require post-secondary education.

Proven customer service experience, preferably in a call center environment.

Strong communication skills, both verbal and written.

Proficiency in using call center software and CRM systems.

Ability to multitask and handle high call volumes efficiently.

Problem-solving skills and attention to detail.

Patience and the ability to remain calm under pressure.

Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Preferred Skills:


Bilingual abilities (if applicable to the customer base).

Experience with specific CRM or telephony systems.

Prior experience in the same industry (e.g., tech support, healthcare, retail).