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Call Center Jobs in Rosedale, MD (NOW HIRING)

Clinical Associates, P.A.

CALL CENTER REPRESENTATIVE

Pikesville, MD

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

Clinical Associates, Inc.

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

Preferred Dental, LLC

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Call Center Representative Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored ...

Health Care

Call Center Specialist

Baltimore, MD · On-site

$16.75 - $20.75/hr

Join Our Team as a Call Center Specialist Health Care for the Homeless | Make Every Call Count Are you passionate about helping people and delivering exceptional customer service? At Health Care for ...

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to ...

Laurel Dental Office

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to ...

AbsoluteCare

Call Center Supervisor - 3075

Baltimore, MD · On-site +1

Job Summary The Call Center Supervisor provides day-to-day leadership for a designated call center team within the Member Access Center (MAC), ensuring consistent, timely, and accurate member access ...

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All JobsCall Center JobsCall Center Jobs in Rosedale, MD

Call Center information

See Rosedale, MD salary details

$10

$17

$23

How much do call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center in Rosedale, MD is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Rosedale, MD?

The most popular types of Call Center jobs in Rosedale, MD are:

What are popular job titles related to Call Center jobs in Rosedale, MD?

For Call Center jobs in Rosedale, MD, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Rosedale, MD look for?

The top searched job categories for Call Center jobs in Rosedale, MD are:

What cities near Rosedale, MD are hiring for Call Center jobs?

Cities near Rosedale, MD with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Rosedale, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,734 per year, or $17.2 per hour.

CALL CENTER REPRESENTATIVE

Clinical Associates, P.A.

Pikesville, MD

$15.25 - $19.25/hr

Full-time, Per diem

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Description

Call Center Representative


At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We also offer unique services like our nuclear stress testing facility.


We are seeking to add Full Time Medical Call Center Representatives to our team in Pikesville located in the Woodholme Medical Building at 1838 Greene Tree Road! Call Center experience  in the medical field is required!


 Our ideal candidates must be willing to work in a team environment, high volume call center and go above and beyond in providing customer service to our patients. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.


Shift: Monday - Friday 8:30 am - 4:30 pm

The Call Center Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone. The Call Center Representative  is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.


The Call Center Representative  must be detail oriented and possess the ability to multi-task to ensure that all company protocols are being performed efficiently and accurately.


The Call Center Representative will perform duties including but not limited to:

  • Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
  • Scheduling appointments
  • Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
  • Collecting co-pays, deductibles, and account balances (PRN basis)

Requirements:

  • High School Diploma or G.E.D. (Required)
  • Medical  Call Center experience is required
  • Basic arithmetic and money calculating skills.
  • Excellent patient care and customer service skills.
  • EMR skills are required.

Benefits

  • Paid Time Off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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