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Call Center Jobs in Calgary, AB (NOW HIRING)

South Centre Volkswagen

Service Advisor

Calgary, AB · On-site

As a group with 8 dealerships, a collision repair centre, and an online pre-owned sales lot, we ... Call back customers in a timely manner to check on satisfaction with repair Qualifications: * 2 ...

Calgary Dream Centre

General Application

Calgary, AB · On-site

At the heart of the Calgary Dream Centre is our belief that no one is beyond hope . MISSION ... to call home. We invite the individuals we serve into a supportive community where we walk ...

Miratech

Genesys Cloud Architect

Calgary, AB · Remote

Proven experience in designing and delivering large-scale cloud contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email ...

Reliable Parts

Counter Sales Representative

Calgary, AB · On-site

$18 - $20/hr

When customers call our store, you answer the phone in a timely manner in order to provide ... If yes, you might just be perfect for this position with our distribution center! WORK SCHEDULE ...

TLC Laser Eye Centres

Receptionist

Calgary, AB · On-site

See if you are our next: RECEPTIONIST | TLC Calgary SW Working at TLC Laser Eye Centre (an ... You handle mail, clinic phone lines, and voicemails, and make sure to call patients to confirm ...

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All JobsCall Center JobsCall Center Jobs in Calgary, AB

Call Center information

See Calgary, AB salary details

$7

$17

$33

How much do call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call center in Calgary, AB is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.03 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Calgary, AB?

The most popular types of Call Center jobs in Calgary, AB are:

What are popular job titles related to Call Center jobs in Calgary, AB?

For Call Center jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Calgary, AB look for?

The top searched job categories for Call Center jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Call Center jobs?

Cities near Calgary, AB with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Calgary, AB as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Temporary. Highlights an 81% In-person, 5% Hybrid, and 14% Remote job distribution, with an average salary of $36,371 per year, or $17.5 per hour.

Service Advisor

South Centre Volkswagen

Calgary, AB • On-site

Full-time

Retirement

Posted 7 days ago

Job description

The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for a Service Advisor to join our South Centre Volkswagen team!

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre, and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people.

About the role:

  • Reporting to the Service Manager, the successful candidate will be highly motivated, enthusiastic, and will demonstrate exceptional customer service skills and a commitment to total customer loyalty and follow up!

Responsibilities (but not limited to):

  • Greet incoming customers and generate work orders as per repair order
  • Check vehicle for applicable warranty
  • Follow proper paper procedure for service department
  • Phone Customers with proper estimates for both required and recommended work
  • Recommend appropriate needed repairs and maintenance
  • Answer phones and give information as required
  • Contact Customers and resolve complaints as required
  • Liaise with service personnel for daily shop carry over
  • Follow up phone calls - notify Customer when vehicle is ready
  • Review invoices with Customer at time of pickup
  • Call back customers in a timely manner to check on satisfaction with repair

Qualifications:

  • 2 years Service Advising experience
  • Valid AB driver’s license and a clean & current driver’s abstract

Some of the rewards of joining our team:

  • Exceptional benefits package
  • Pension Plan with employer contributions – free money!
  • Employee Assistance Program including Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
  • Corporate rates at YMCA and Goodlife Fitness
  • Group social events and company perks

Our unique culture:

Are you the kind of person who wants to make a difference in their community and build a solid career with a growing organization? Consider joining Wood Automotive Group! For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing, and quality products. Committed to education and community, we are proud sponsors of many organizations such as the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.


We thank all candidates for their interest. Only those selected for interviews will be contacted.